Overnight stay. We used disabled room due to husbands hip replacement pain when walking.. Comfortable beds clean and plenty of hot water. We parked in Wilsons Car Park free for hotel patrons out the back of hotel, on check in reception gives you a voucher to display on dashboard, ramp available for easy wheelchair accessibility if needed. Staff were very friendly and helpful. Hotel is a few minutes walk to Tuggeronong Shopping Plaza. A good cafe outside Target lovely meals. We would stay again. Car covered in frost on leaving, watering cans near ramp with water in to wash frost off.

We were travelling with our assistant dog. The hotel accommodated us. We were given a very accessible room, away from the main reception area. There was very accessible parking to our room with a private access to an outdoor area for our dog. It was a brilliant set up for us and our service dog. We really appreciated being accommodated on the ground floor as we have access issues. It was a perfect location for us to be able to enjoy time visiting with our son and grandchildren.

The room was looking a bit tired. Areas around the edges of the bathroom seem neglected as did the floor around the furniture in the bedroom

As requested had 2 beds - 1 queen and 1 single, air con was on when we arrived and much needed / appreciated due to cold temperature outside, located next door to Viking Club (Town Centre) for dinner and across the road from shopping centre for breakfast, tv, bar fridge, kettle, but no microwave, toilet, bath tub and shower with the basin outside bathroom which made it convenient for 2 of us to utilise at same time, free car parking over weekend, good price.

Nothing comes to mind

We have stayed in a few motels this year and the Alpha was a very pleasant surprise. We booked at the last minute due to an illness that prevented travelling any further that day. The room was so fresh and clean, the bed was very comfortable, and the bathroom was clean and the shower had a great water pressure and even temperature. I will definitely stay here again.

All as expected my only gripe is that essential power points needed for charging my sons iPad were either located behind the beds or under the desk in the centre of the room so consequently I put my back out whilst contorting my fat ass to reach said power points and as I can’t blame my love of chocolate for this I am placing the blame squarely on ummm, yeah whatever.

If the room charges were complementary and I’m possibly being pedantic and overly privileged but a jug of water stored in the fridge would be an excellent alternative to tap water from the bathroom seeing as the provided glasses needed unconditional love and attention without prejudice or discrimination.

The location suited us.

I had booked a Superior Twin room which on your website showed 2 queen or perhaps 2 double beds in the advert, I was disappointed that there were one Queen & one single bed only. As I am an elderly person & travelling with the support of my son this was disappointing.

The location of Alpha is excellent with supermarkets, club and food nearby. The hotel room is well laid out with air conditioner working well.

The small fridge is in a cupboard and the fridge door opens on the opposite side to the cupboard door The shower door has no handle to open or close it. A child would find this challenging

The Alpha Hotel is in a great location, close to family, shops, cinema and a club next door for meals, drinks, coffees and the pokies.

A second ramp (rather than the awkward stairs) from the carpark would be a truly welcome addition. And better (brighter) lighting above the handbasin for doing make up and hair would also be very helpful.

It was clean it had great relaxing areas. The Rooms were a good size even for those that had three people in them. It was relatively quite once in the room you did not hear corridor noises, this was great it was a busy weekend that we were there. The staff were very helpful easy to approach very accomodating. The location was great for a big group as it had lots of food options within walking distance.

Nothing that I can think of.

We booked for three nights, but my husband became very I’ll and we needed to come home a day early. When I spoke to management I was advised to change my booking on the bookin.com website and because they approved my change I was refunded one nights accommodation. I found this was excep tional assistance and in future will book directly with Alpha. I thank all involved