Staff were exceptional - friendly and helpful! We were surprisingly impressed with this hotel. It was a last minute booking due to our plans falling through. The staff were fantastic at check in, dinner, and check out. Room was fine - comfortable, quiet, and well equipped. Dinner was limited to the lunch menu as there is currently no chef at the hotel, but there was still a good selection. Breakfast was varied and substantial. Better than other Ibis hotels I've experienced, and actually better than the 5 star Sydney CBD hotel we recently stayed at (different hotel chain).

There wasn't enough body wash in the dispenser. We ran out. Not a huge deal though.

The customer service as you walk in makes you feel welcomed, there are plenty parking spots available right at the property at an affordable price, the hotel was clean and it had great facilities such as free water for you to fill your bottle, microwave, games, book, a nice restaurant and couch area. It feels very homey. The bed was extremely comfortable and there wasn’t a ditch in the middle like 99% of the “”queen”” beds that hotels just join together. There were lots of pillows and sheets were clean and soft. The whole room was spotless clean, the aircon was working well, don’t have any complaints.

There is nothing to complain about this property. I just wish Accor or Ibis would allow the manager of this property to manage other Ibises as well since the previous 3 I stayed at were horrendous enough to make me promise myself to never go back, until this one changed my mind.

Excellent value for money. Comfortable room. The hotel restaurant was better than expected. We appreciated the ease of parking at this hotel, and were offered a very good daily parking rate. All the staff were pleasant and helpful. Thornleigh is not an exciting locale itself, but there are several reasonable restaurants close by. The train station is a convenient short walk away. The proximity of the NorthConnex motorway made it easy for us to get around by car.

Our ground-floor room lacked privacy from the outside as the building is surrounded by carpark. Next time, I'd ask for a room on a higher floor.

I liked the comfortable bed, the double glazing (and the fact that the window could also open), the neat bathroom and the friendliness of everyone I dealt with. I found everything I needed - the electric kettle, the tea, the mug, the iron and ironing board, the power sockets for my phone and computer, and good bedside lights. I especially liked the good breakfast in a well lit and comfortable dining room.

I did not have a bedside table on my side of the bed. I just needed a small table for the phone, the book, and the cup of tea.

Rooms and always simple, clean and bed is comfortable. Staff are always polite and it is good value for price.

Depending on where room is located, you can have constant traffic noise from the major road that runs to the front. Previously I have had rooms further to the back of the building when this hasn’t been as noticeable, however, the most recent stay I was facing the highway and the noise was significant between that and the aircon generators which were also obviously nearby.

Location was perfect for us. Price was best available in the area. The rooms are modular units with a bathroom. They're not salubrious but they are very functional. There are a number of restaurants located within an easy walk. There is also a restaurant in the motel if you prefer. Motel is walking distance to a supermarket.

The towels had a nasty stain on them. They were obviously cleanly washed but unfortunately the stain had survived the laundering. That was a bit gross.

Minor stuff however no facility to reduce the volume of TV either on remote or TV - if was there could not find in fields nor any instructions and unable to set up on my mobile. Room entry door rattled though locked when neighbour open/closed their door in a usual manner, no banging done. Would have preferred a bathroom mat instead of using my fresh towel. Otherwise pleasant fuss free stay - reasin I came back. Thank you.

The location is great if you are accessing services on the upper North Shore. The rooms were clean and comfortable. The downstairs restaurant that is open all day is fantastic as the place is not so close to other amenities. Staff were exceptionally friendly and helpful. It's a little hidden gem if you need to undertake activities in this area.

The external building is looking a bit tired, but the comfort, facilities and friendliness of staff more than makes up for this.

Hot water was plentiful and instant. To get into bathroom .. step was raised 5-6 inches, not good if you unable to lift legs, was ok for me. Place was clean. Liked 24/7 reception. Staff very pleasant and helpful. I stayed Sunday so rate $125 which is good for what you get. Parking close to entrance.

Had generator or air con system outside window. Ok if window closed.

Breakfast was excellent, the room was well presented and very clean. The bed was very good, the pillows in particular were clean and soft. I would also like to thank all the staff of IBIS Thornleigh who were very helpful.

The only small additional consideration could be for the room to have a chair and also side tables for the bed. Other than those two points the room was very well presented