The staff were always friendly and helpful. The room was great clean and tidy, and the TV connected easily to the phone to share our TV apps, like Disney. The Golf course is amazing. We're not golfers, but we wanted somewhere to take the boys for a bike ride and the path around the golf course was so great. The boys loved it. The inground bounce pillow was a favourite, as too was the playground and the pools. So much to do there, we really didn't need to leave, but we wanted to get the boys out and about. Having an EV charging station in the parking was a bonus too.

Leaving. It's not cheap, but is value.

We loved the layout of the property, and the team was attentive and friendly. The free arcade was a fantastic touch, and the hotel has a wonderful family friendly atmosphere. Feels like a world class hotel! Well done team

The pool area is a fantastic space, but the layout could be improved. With the temperature at 38 degrees and no portable umbrellas available, finding shade feels like a game of hide and seek. While I understand concerns about wind, a simple solution could be installing fixed umbrellas for consistent shade. The pool area manager might want to reconsider the lounger and umbrella layout to make better use of the space. That said, the pool temperature was perfect, the kids’ splash park was well maintained, and the staff were attentive and helpful. We love the venue, especially the pool area, as it’s great for families. I hope this feedback is taken as constructive because it comes from a place of appreciation!

The room was very comfortable and the grounds were immaculate! The kids loved the pool area and games arcade, would have been nice to have some pool facilities for a slightly older age group (8-12; rather than 0-5), but otherwise great. What an awesome view to wake up to from level 15! Brekky buffet was awesome, as was the Italian restaurant for dinner.

A little disappointed there was no acknowledgement of our friend's birthday, despite leaving notes ahead of our reservation. It was a special occasion for us, so a little 'happy birthday' message on the tv on check in to our room or a cheap bottle of bubbles with a note which could have been added to our tab, would have been nice!

Staff were genuinely friendly, which suggests that they are happy with their job and treated well, and that flows through to their interactions with guests. Really enjoyed the breakfast and complimentary treats around the pool. Live entertainment around the pool. Free undercover parking.

My room could do with a deep dive dust, really get into the nooks and crannies, i.e., light fitting. My shower head was a bit leaky, not so that it couldn’t be used, but should have been picked up by housekeeping. I didn’t have any mugs or spoons. Would have liked to have room slippers. Room 915

Parking in hotel directly under reception, beautiful views, room's furniture looked all new and modern, great place for kids aged 0-5, kids pool heated, family vibe, big pools so it doesn't feel crowded, waterside for kids was great, Japanese restaurant within the hotel was very delicious, breakfast next day was good, check ina and checkout was very smooth, great staff!

The shower in the rooms leaked water all over the bathroom after showering, and the kids waterplay zone has some potential hazards, both my partner and kid accidentally hit the water guns in different times while running around.

This hotel was the highlight of the trip. The view from the 15th floor over the golf course was incredible! The room was a superior suite, which is a great space for 3. It was comfortable to hang out in the room, and the bed was very comfortable. With a 12 year old in tow, we were able to enjoy tennis, golf and the swimming pool. The buffet breakfast was a big step up from what we had experienced elsewhere on our trip .

The tennis booking system is a bit of a fiasco - limited staff at reception have access to the booking system, we would have liked more time on the court. But the real lowlight was our dining experience at the onsite Japanese restaurant. We have always found teppanyaki to be engaging and as much entertainment as dinner but we were seated with a group who completed ignored the chef and continued to yap really loudly when he was doing his tricks - as a result the chef stopped performing so we just ate our overpriced meat and rice.

Loved how big the facility is, heaps of things for the kids to do, loved the Warm swimming pool, staff were amazing I was sun tanning and staff asked if I wanted an ice block which was really nice, staff take your order at the pool, concierge brought our bags to our room check in was made soo easy, hotel is close to supermarkets, fast food branches and nice area.

I think it was the last night in our hotel our bed wasn't properly made, the blanket was just thrown on top of the bed and looked like it was made but when the top blanket was pulled back it was the same slept in bed as the night before, Some ice machines were broken but we managed to find 1 that worked

The staff were AMAZING! So welcoming and able to accomodate questions regarding my husbands Coeliac dietary requirements when eating at the various restaurants to assisting my elderly mother-in-laws requests. So spacious which created the quieter environment.

Nothing too major but we had a few visits to Panorama Lounge. I would have liked to have seen gluten free biscuits (similar to brand like Byron Bay cookies in packaging) on offer for my husband to enjoy when we were able to have a treat with our drinks. It felt obvious we left him out when purchasing which can be uncomfortable through no fault of anyone’s.

Location, golf course

Would’ve liked if we still had foxtel in the room to watch footy when relaxing. We were there to catch up with a group of friends and were happy to purchase drinks as long as possible. Would’ve liked the lounge bar opened later or to be able to byo drinks when it was closed. We catch up once or twice a year and always try to do it here, but it definately affected how much we enjoyed our stay. Staff suggested going to our room to drink, which is difficult with a large group.

The room was beautiful and very spacious! It was great attending a conference here and also staying here - great facilities and lovely location. The staff were very helpful too. A bonus was the bed was super comfy!

We found the breakfast was a bit pricey and there were no facilities in the room to be able to self cater for breakfast. An option of continential breakfast in your room would be great when staying for a longer period as we did.