Lovely hotel room

For a luxury hotel it just lacked little details, like salt and pepper/ condiments with room service, they forgot I booked late check out and woke me up, the pool lounges were dirty, the pool water pH/ chemicals were unbalanced and my skin felt like cracking after a swim. So it was ok but disappointing cause I was after a luxury experience.

Facilities were great, very luxurious and modern.

Everything was fantastic however purpose of the stay was for a birthday. Didn’t receive any acknowledgement in the room or from staff despite advising them beforehand. E.g breakfast, champagne in room, room upgrade, etc

Very luxurious. Beautiful room. Comfy bed and possibly the best bath I’ve ever had!! Service was exceptional. The buffet breakfast was good quality with a very nice coffee! Lovely restaurant.

It is adjacent to Adelaide’s night club street and despite being on the 22nd floor with double glazing. The music was so loud I could not sleep. I recommend asking for a room close to the front of the hotel and as far from Hindley street as they can manage.

The rooms are spacious and feel like total luxury. The pool was fantastic, buffet breakfast was excellent and staff were friendly and helpful.

There probably needs to be more accessible communication, other than accessing information about the hotel via the television in the room. If you’re time poor, you likely won’t have the time (or older people may not have the knowledge to do so) to flick through all the different pages of information on the tv. A compendium which details if any mini bar items are complimentary and the cost of breakfast would have been ideal. We charged breakfast back to the room but weren’t told the cost of it, until check out (it’s $50 per person). Similarly, the valet parking costs were not advised until check out. Sharing this information at check in or having an easily accessible print out, would improve the hotel’s communication processes.

The staff were so good, easily the highlight of the stay, everyone you interacted with was so polite and attentive. Then there were the staff you didn’t interact with including when we left for dinner and came back to find some tea and kettles ready for an after noon tea and bed adjusted for sleeping. The bedding was comfortable, including the 2 different pillows if you prefer a thicker or thinner pillow. The selection of lighting was great and convenient and the blinds worked well to block out the light including since we stayed on a corner room which made that more important.

Everything it was so beautiful definitely coming back here when I come to Adelaide next it’s in the perfect spot in the cbd close to hindley street close to Rundle mall amazing pool great service everything is new and beautiful good secure parking spot

Kids at hotels just my personal preference lol I prefer hotel with adults only specially at a pool/hotel that nice you just want to relax not have kids splashing and being loud specially for the price your paying should definitely be a no kids hotel

Customer service is superb, out of the 6 hotels that we've been to, I must say that Sofitel's staff is 11 out of 10. They are not just there to serve , but rather to serve and give you satisfaction to the highest level , the smiles of the staff, especially the asian staff brightens, not just us but everyone, in the dining area, the room attendants will not just say their usual line "is there anything" but "is there anything else we can help you with an ear to ear smile, and ends the meeting not just with "your welcome maam" but instead "please let us know if there is qnything else you need ma'am, if you need this this..." you can feel that they love what they're doing, you can feel that they are serving with love.

No bathtub, a bit pricey compared to other hotels, with the price we paid for normally in other hotels there would be a bathtub in the room.

Amy and Rina were my favourite staff at the restaurant. I loved the individualised cooked breakfast experience. All meals served were excellent. I slept very well. I loved my view and the sofa by the windiw configuration. The shower was the best I’ve ever used in a five star hotel, including the Villaroy and Boch appliances.

The room had a weird looking chandelier made from metalwork. There did not appear to be a light switch for it. I did not like the Orwellian- like round mirror at all- it looks like a surveillance tool.

The place was really clean and nice. It definitely exceed our expectations of the place. Bed really comfy with good pillows. The shower had good pressure and the lighting throughout the place was really nice. Corner room was great for the view of the city, river, sea and mountains.

Room service was a little bit slow. It noted that we could wait between 30-45mins however when we got after our night out we ordered a cocktail, we understood we would wait a little bit. We then got hungry and ordered fries from the restaurant, the fries came about 30 minutes and we asked where our cocktail was as it had been an hour and the guy looked confused after another 20 minutes our cocktail finally came. So it took around 1 hour and 20 minutes for 2 cocktails to come.

Sofitel Adelaide was the perfect stay, right in the heart of the CBD. Walking distance to Rundle Mall, Convention Centre, Train Station & quality restaurants! The facilities were stunning, and very clean. Minimal children around, so the stay was relaxing & staff were very friendly! I was also able to check in early at midday which I very much appreciated. Will definitely be back 🫶🏼

Only picky criticism is that the pool area would be nicer if it was actually located outside / on a rooftop area so guests could enjoy the sunshine. But otherwise the Pool/Gym area is gorgeous!