Great location. Quieter than being in the city, yet with everything you need close at hand. A 3 minute flat walk to free trams into the city/station (city/station ones are all free). And 5 min walk to grocery store (Woolworths) and other stores, restaurants, take aways, etc. 2 mins walk from the promonade by the waterfront, to look at the yachts and boats. Staff were all helpful. No restaurant/bar on site. Does have a gym, but we walked a lot, so didn't use it. We booked a 1-bed apartment as wanted the laundry facilities in the room. But there is a launderette in the building too. Our room was spacious and well equipped. We had a lovely view from our balcony. Everything was nice and clean. Would definitely stay there again, rather than be in the bustling city.

Amazing customer service, opportunity to pre check in, central yet peaceful location. Luggage storage available for later flights or early check-in. About a 5 minute walk to the local shopping centre, and a tram stop within 2 minute walk from apartment. I did pre check-in around 30 minutes before I arrived, and was allowed to check-in earlier. I also stayed on level 12, which had an amazing harbour view equipped with a balcony and a full sized kitchen. I also recieved a free upgrade, with extended late check-out. The overall stay was lovely, very peaceful and stress free. Perfect for family's, couples and solo travellers like myself. Staff are very friendly and welcoming, will definitely be back.

The good definitely outweighs the bad, however there're only some minor issues that could be rectified. First part, bedding situation...they have two single beds made into one large double bed. This wouldn't have been an issue to me if however, the bed didn't separate multiple times during the night where, I found myself stuck in between the two singles. Moving forward, perhaps connect the two beds together to avoid this issue. As well as the split beds, I also found a brown/black bug like stain in the bed sheet. Last part, the gym facility could be alot more inclusive and have much better equipment. Sadly, I was quite disappointed with the gym but still made it work.

Excellent hotel, where we felt very comfortable. We stayed in the larger one-bedroom apartment, which had beautiful, spacious rooms with great amenities. The place was clean with daily housekeeping. The location is very convenient - right by the harbor with a tram station just outside the door and many attractions within walking distance. Our apartment included a washing machine and dishwasher, and laundry detergent and dishwashing liquid were kindly provided at the reception. The staff was also very friendly.

Just a very small issue, but for ad-hoc requests like toilet paper or an extra towel (since we had one too few in the room), it took them unusually long to respond and fulfill the request

All of the staff were very friendly and helpful. The location is really handy, with a tram stop and IGA right out front. Along with lots of food and shopping options around/across the road. We were travelling with a child and there were lots of things for her to do around the Docklands for easy afternoons. Rooms were a good size and well appointed. Beds were very comfortable and all rooms had air-conditioning.

We had booked a 2 bedroom with a sofa lounge, planning to use the lounge so that each adult had their own space and bed. The pull out mattress was not usable. Thin, bent, stained, could feel each individual coil in it. Worked alright for us because we just shared the king beds but disappointing and if you were booking at a capacity that HAD to use the pull out lounge then you would be in a bad spot. Room was clean but it seemed the floors were in need of a wash/deep vacuum, we found our feet/socks would get quite dirty walking around the rooms.

My parents were very impressed with the room, products given to them, reception staff, cleanliness, value etc it was beyond our expectations and I am incredibly grateful for the team making their first holiday in years exceptional. Thankyou so much!!!

There was a strange misunderstanding that led to a babycot being in their room, which isn't an issue. But the man who came to remove the cot was just plain rude and condescending to my mother. He was quite whingey and his attitude was frankly, uncomfortable and she isn't one to feel uncomfortable with alot. Thankfully he was only around for the duration of removing the cot and they never encountered him again. It was just unnecessary even if a misunderstanding had taken place to make people feel off right when their hard earned holiday had just started. The reception staff were unbelievably beautiful mannered however, and a full 5/5 couldn't do their positive attitudes justice! Just a pity that one dude has made me feel a bit gross to think my parents were treated like that.

i would like to express all of my gratitude to all of the staff workers at the quest newquay , they made me and my sisters stay coming from adelaide so comfortable and were so helpful around the clock ! unfortunately on our last night there we had to make an unexpected emergency hospital trip VERY late night / early morning and to our surprise the staff were so lovely and helpful with us 🩷 we were offered late checkout so we could sleep in a bit longer before our flight home and we were constantly checked up on throughout the day which is more than anybody could ask for , my expectations for our stay were very much exceeded to say the least (regardless of our last night) and i will definitely be staying here again next time we go on holiday ! thank you so much to everybody involved , we appreciate it so much 🩷

Great location, close to amenities and transport links, with short ride into the City. Great property too, spacious, comfy beds, well stocked with everything you'd expect from an aparthotel. Just needs a pool! Worked really well for us with a 5yo.

This property can easily get a higher rating if it wasn't for the fact that there are no USB/USBC ports. I don't think it's much t expect in this day and age. Especially for international travellers, makes life that much easier and is a must have for all properties. This is the first time I've stayed in a property without. No need to replace sockets, you can provide a cube with the outlets!

There is nothing to not like about Quest NewQuay, fabulous staff they welcomed you in with a smile. They were very helpful. The apartment we stayed in was very clean, and the beds were comfortable. A home away from home is just a little fancier We had a view like no other.... breathtaking! it was a lovely spot to spend a weekend away. The location was fantastic, walking distance to cafes and restaurants and different attractions. Could barely hear the noise from the traffic. On-site car parking would recommend organising it before arrival It's just a fabulous and wonderful place to stay

Loved our stay. Front desk is so friendly and helpful! Apartment was spotless. Beautiful view of the waterfront from the balcony. Nicely furnished with washer and dryer and kitchen utensils. The free tram stop to the CBD is steps away. Close to grocery, restaurants and shopping mall. Would for sure stay again if ever in Melbourne.

The second TV in the bedroom did not work but they brought a new replacement TV and all was fine. Such a nice hotel!

The staff were friendly and accommodating. The room was clean and inviting. The bed was very comfortable.

The laundry facilities were deplorable. I could get past not having a washer and dryer in the room but having a laundry room where half the washers and dryers didn't work. The washing machines that did work were temperamental and struggled to complete a wash. The dryers took a minimum of 4 hours to get the clothes to a state where they could air dry. When you are travelling with carry-on luggage you are reliant on laundry services. We ended up buying extra clothing and having to pay for extra baggage for our return flight. I would stay here again if the laundry services were updated or repaired.