In spite of a less than friendly reception from 1 staff member upon arrival, the professionalism and sympathy from the rest of the staff throughout my stay has managed to erase that initial impression. Love the originality and consistency of the decoration, ambience and atmosphere in the whole hotel, as well as the attention to details. Superb breakfast. Nice skyline view from my room on the 8th floor.

The initial reception. I arrived early, and knew I would, but one particular staff member at reception made zero efforts to make me feel welcome, even failing to promote F&B's services and facilities to help me pass the time.

I like everything about the hotel! The room was so spacious and the bed was so comfortable that I didn't want to leave. It is right outside of a tram station, and it doesn't take long to get to the airport or the main train station. The breakfast was out of this world, everything that you could want for breakfast. It included a Belgium waffle making station with so many toppings, a mimosa station, multiple types of fresh juices, cereal and grains, typical meat and cheeses, an omelett station, and many different bread types. I wish every hotel that advertised a breakfast made a whole buffet with such fresh food. It was really worth the price, don't miss out on it!

There's not much around the hotel, it is most likely more ideal for business. The lack of things in the area and the rain led to me staying inside for the duration of my stay.

We received a lovely welcome from staff. We were able to leave our luggage before checking-in. The room was large with an enormous bed which was extremely comfortable and had lovely pillows. It was good to be eco-friendly - to decline housekeeping and receive 2 drinks vouchers for the bar. It was greatto have a Nespresso machine and we were able to ask for more pods. The shower was great. Water was provided and a fridge. There was also a safe. Our AC wasn't working but we reported it and it was fixed very promptly.

We were told a room was available before our checking-in-time but they wanted about 60Eur for the privilege! This seems to be a current way with hotels nowadays though. The artwork is extremely wacky which was fine but didn't like the floor in the bedroom - was like walking on a shiny surface in a car park. Our room was next to the lifts - not great for the sound of whirring as well as people talking early/late.

We really liked this hotel, the decor was art inspired, as was the room. Staff were really friendly and we had a personal message and free drink on arrival. The room was great, with a large bed and had a speaker, coffee machine and authentic unique piece of art hanging in the room. Bed was really large and shower warm and powerful. We enjoyed a couple of drinks in the bar area which had a nice atmosphere. The location is really convenient for the Botanical Gardens metro stop and a short walk to the Brussels North railway station. The city centre (central square) is about 15 minutes walk away. The breakfast was fabulous with an amazing choice!

Nothing, we really enjoyed our stay!

The room were spacious, well-decorated and nicely separated from the bathroom... The reception lady (Natalia) was very friendly, helpful and welcoming. The breakfast hall was big enough to accommodate a god experience in breakfast time.

The rooms, elevators and maybe entire building need renovation. The nice concept does not anymore impact properly when you see a lot of old and poorly maintained walls, doors.... The breakfast had limited types of breads, and it needs to be more diverse to provide everyone with their breakfast styles. The noise from the street and corridors was high, another reason for a need to good renovation to isolate the rooms acoustically.

We really enjoyed our stay at this hotel! I mentioned in the special requests feature when booking that we were coming to Brussels for my boyfriend’s 25th birthday celebrations, not expecting to receive anything, and were blown away by how much the staff went above and beyond to accommodate us! Upon entering the room we were greeted with a beautiful display of cakes and fruits, a voucher for a free drink in the bar, a handwritten birthday card, and we even got to dine in the restaurant for breakfast at no extra charge. We cannot thank the staff enough for this, it really did make my boyfriend’s birthday that bit more special! :)

The staff were super friendly and accomodating. We arrived quite late at night as our flight was delayed, but had no issues checking in. The room was comfortable, there were three of us in the room and we had plenty of space. There was a wide variety of options for breakfast, and for one member of our group with health issues, we were able to bring breakfast up to our room, which was quite nice and convenient. The location was quite central as well. Overall we had a wonderful stay.

The sink in the bathroom didn’t drain properly. But otherwise, everything was good.

The hotel is conveniently located next to Botanic garden & within a walking distance to all the major sightseeing objects. I was offered a free upgrade as the room I booked had a view on the building undergoing demolishing - extremely grateful to the staff as I needed to recover from a long flight from the US. We made a mistake by not booking breakfast in advance, hoping to experience local cuisine but around this place there are mainly Turkish restaurants located. When we decided to eat in house the next day we were really astonished with the quality & diversity of the breakfast offered! It is definitely in TOP 3 best breakfast we have ever had anywhere at the hotels! Highly recommended! P.S. Adding a picture with the superb view from the gym.

No improvements required

We loved the distinctive and eclectic style of the room's decoration. It had such a warm, artistic, and relaxed feel that made our stay truly special.

I highly recommend checking with the hotel for alternative directions before relying solely on Google Maps. Our GPS directed us through a challenging neighborhood, and there are much more pleasant and direct routes available that the hotel could provide in their welcome information or on their website. Better guidance on arrival would significantly enhance the guest experience.

We always stay here when having our trips to Brussels. It's the best hotel. Everything is great! - the view from the room, the hotel atmosphere - the rooms are spacious and clean, the shower is great, has great products, the bed is comfortable, we always rest properly! The receptionists, like Carlos, who is a great person, always positive and helpful! All the bartenders are very attentive and nice, Luis is our friend now, preparing us drinks and chatting with us everytime we stay there, aways making us feel welcome! I really like the policy of having a drink on the house if the cleaning isn't required for the room. My wife always has her favorite Fever tree ginger ale with this occasion. The breakfast is very good, with plenty of choices, the croissant is delicious!

On our first stay, one year ago I think, at the restaurant there were more choices for dinner, like steak for example, which was not available afterwards. It would be really helpful for everyone, I think, to be able to have dinner at the hotel, by giving more options. Currently we can't have dinner at the hotel and we wish we could. And it's a pitty, because the chef is very good!