The room was big, the bathroom was great with a big bathtub and Italian shower. Plenty of hot water, towels and toiletries. Large screen TV with many international channels. The breakfast buffet had many cold and warm choices plus one can ask for an omelette etc. Location: Uptown Brussels at Porte Louise with many stores, restaurants and transportation going to the Downtown area. I walked to the Sablon square and Royal Quarters to go see an exhibit in the museum. The staff made sure I had everything I needed during my entire stay. The Loui restaurant was a nice way to finish the day with a nice dinner, and not overly priced. Everything was perfect! Thanks to all the staff!

Nothing negative!

Breakfast was top notch. Everything you could imagine for breakfast and then some. Beats American "Continental Breakfast". Front desk was very helpful with our requests. Nice surrounding neighborhoods. Lovely shops around the facility. Transportation locations were easy to find.

Not bus or tram system closeby to take you to the Train station. Easier for us to walk the 40 minutes to the station than trying to figure out the Tram system. Uber was to expensive. Anywhere else in the city you can reach from the Tram system except for getting to the train station.

we stayed here just for a couple of night but everything was really amazing the hotel its really nice, everything its really well done position is top very cose to the vibrant part of the city , beautiful gallery of vintage and mid-century forniture , nice bar like chez richard where you can have a drink or glass wine surrounded of nice people Christophe Dias needs a special mention , he is the guest relation of the hotel and he is the guy , he was so nice with us since we arrived until we left , if our trip in bruxelles was really good is also because of him , such a nice guy !!!

Room was very comfortbale, spacious, cleaners did an amazing job every day, brillant bathroom filled with lovely amenities. The breakfast was very varied and offer fresh produce. great selection of cheeses, hot food, bread, pastries, juices. Coffee machine had options but the taste of the coffee wasn't to my tasting. Good service from watier and waitresses. Great coffee machine and water available in the room. All restaurants and bars where delightful. Service was vigilant ilent but not overbearing. All food tasty as well as cocktails well made. Christams decorations where wonderful and added to the Christmas feel.

Toilet roll in bathroom was very thin and did not match the level or quality the hotel holds itself on in all other areas. All other parts of the room where fabulous What I thought was very wrong also.. to pay for the use of the spa and pool. As one of the few hotels in brussels with a pools this is a luxury for brussels. However there are very few luxury hotel like yours that charges for the use of the pool and spa 35 euros, for the pleasure. Yes it was nice to use. But how you can get guests to pay for the stay and then on top of that use the spa is wrong. lUXURY/5 star HOTEls around the world DO NOT charge for use of the pool, this should really be looked at. It a lovely part of your property but I cant see a reason to charge other then for profit reasons for hotel.

Beautiful building and beautiful rooms, amazing bathrooms and beds. The hotel itself was outstanding and a good destination for a shopping trip.

A bit far from the centre, 30 min walk. One member of staff was very rude at the end of our stay which ruined it. Aggressively asking me to move my suitcase while I was trying to put some gifts In there, making me zip it up and carry it to a quieter part of the hotel. Was a waste of time considering I was nearly finished. Assume he did t want to effect the “image” even though I just spent a large amount of money to be there, considering the price I should be able to put my gifts in my suitcase when and where I want. This instance is what lowered the rating for me. Receptionists were lovely though

Upon arrival I asked a question to Mr. Dias who promptly answered my query. A few minutes later he was at the reception speaking to us. He was polite and well- mannered and accompanied us to our room. We asked about a taxi to the airport and breakfast the following day. He informed that he would take care of it. We later received a letter in our room confirming taxi pick-up and had organized a breakfast box early morning since breakfast only opened at 07:00 am. A true gentleman and professional.

The staff was terrific - from the front desk to the concierge. The restaurant for breakfast was wonderful and the staff was particularly attentive. The breakfast itself is fantastic. We loved the location - dining and shopping within easy walking distance and it was a short Uber ride to the city center and train station. Definitely a luxury property but not "stuffy" or too formal.

No real issues. Our view was of the courtyard which was fine but could have been more scenic. We had a plug in hybrid and we were not able to figure out how to use the charging station in the garage. It had to do with the payment method. Not a big deal.

The location

The suite’s extra bed’s like a movable hospital bed. We were more comfortable with the superior room than the junior suite as the living room situated in the lower level makes no sense. It was not useful for room service as the trolley can’t go in there. It would have been better to place the extra bed down there. No washcloths and only 2 bottles of water for a suite for 3 people

The Hotel is absolutely amazing, the property is beautiful! It is also perfectly located in a wonderful area, walking distance to the center of the city. The staff is very professional and they helped answering all our questions, making reservations and with great recommendations. The room was lovely, everything was really nice, we had a wonderful experience! We highly recommend the Steigenberger Icon Wiltcher's Hotel!

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The room was huge and the bed was one of the best I ever slept in. Bathroom was also very clean and luxurious.

I was not amused that only after check-in we were informed via leaflet that the swimming pool is only accessible after reservation per person and with additional payment. Of course it was fully booked. So we did not get to enjoy it. Also the library was not accessible, which was a letdown