The accomodation had an early check-in (at 8h30), which was really good, because we arrived in the city at dawn. The reception lady was really kind and promptly gave us the instructions for the bedroom. Although her English was not perfect, we quickly understood everything. As the reservation says, the building is very old, but after we reached the appartment, the room was clean and cozy, with all the necessary ammenities. The guest also let us leave the heavy bags in the hostel after the check-out time so that we could better enjoy the city and then we returned to pick them up before leaving at the end of the day.

Everything was good

The room which i got was perfect and clean but i would like to give one suggestion that you should use air freshner in the room otherwise it was excellent….

We love the kitchen facility

Charming guesthouse right in the city centre.Very welcoming staff.Thanks for everything!

The host and co-host were friendly and compatible

Very nice location.

Location is perfect and the lady receptionist is very friendly.

It was not so clean and if you are couple then it could be a bit problem of privacy.

I was only there for the night but TV only displayed a screen, which probably stated there was no source found. I just used my laptop instead.

Well.....I am still looking for something to like

Communication is quite tough as a lady with an authoritative tone will answer the phone explaining how you should know this and that about her "HOSTEL."" It is listed as a guesthouse, but it is not one. It is a 1star hostel but extremely dirty and smelly. Even though it's 1 star, as mentioned on the room door, it should be at least cleaned and warmed for being the month of March in Eastern Europe. I have not used the second night reservation as it was very cold,and the smell of cigarettes was off-putting.

Nothing except for one senior male staff (Jordan) who was very helpful and understanding.

1. 3. THE NASTY OWNER (RUMIANA) - Oh god, I’ve never come across such an obnoxious, rude and unhelpful hospitality staff and more shockingly, the owner herself. First, I told her that guests were smoking in the apartment and she said she couldn’t do anything because she’s not the police - not helpful at all. Second, she was very rude and nasty when I made a second booking at her hostel on booking.com as she wanted me to pay her directly to avoid paying commission. I stayed here for 3 nights and needed to extend for 3 more days as much as I hated this place - but I had no choice as my motorcycle was being serviced and my belongings were all here. I asked Rumi whether she could give me a better price than the online rate but she insisted multiple times that I pay her the same as what I paid on booking.com - absolutely no benefit to me. She just didn’t want to pay commission to booking.com. So I took the chance during the 3.3 Sale to book a private ensuite room in the the same hostel (I was in a twin room w shared bathroom at first) and got a good cashback from it. She was SO FURIOUS and RUDE that I booked on the website and confronted me. Given her poor attitude, I couldn’t be bothered to educate her about booking.com’s cashback policy and asked which room I should move to. Then she claimed that no rooms were available and I had to remain in my twin room w shared bathroom. This was a COMPLETE LIE as booking.com still listed at least two ensuite rooms available! I also knew for a fact that there were available rooms on another floor. I hope Rumi gets barred on booking.com for trying to evade paying commission. Finally, I want to highlight that there are MOSTLY poor reviews from international travellers on booking.com and Google - many of them relating to Rumi. You can also see on Google that Rumi herself replied to some reviews and appeared to be very rude.