Staff was amazing from check in to check out. I can’t commend them enough

The only Major issues and it was a doozy Head office decided it was a smart decision to schedule removal of tile floors during the weekend. The jackhammer sounds made our room completely unusable for the whole day Saturday and forced us to leave a day early. Idiocy. However staff and management were very good at dealing with the situation as best they could considering it was out of their hands for the most part.

The staff was friendly, the manager in the restaurant was very friendly she made us feel welcome and she had a GREAT sense of humour. The buffet was delicious. The waitresses were attentive. My daughter and my grandkids had a wonderful stay. A mini vacation for all of us.

I can't say that there was anything that made it a negative experience. Maybe suggest changing the bottom sheets to a fitted?? Lol

I loved how friendly an helpful the staff were when we came in The pool was clean and a great place for us to hangout! The rooms were clean

The steps down the pool and up the waterslide are excessively slippery when wet, which is all the time.... In our group 1 child slipped down 3 steps an another slipped an hit his head and bruised an elbow. And I sprained my knee. When I inquired about a tensor bandage the staff checked both first aid boxes an they were defanitly in need of a refill.

The pool was great and very staff person was super friendly. Tiffany at breakfast was the BEST!

Definitely needed a fresh remodel. The dark colors made everything seem a little dingy, even though it was very clean. The hallways always had an odd smell as well.

I always enjoy my stay

They overcharged me! Booking com confirmed $140.86. My credit card was charged $220!!!! Last time they neglected to give back the $100 charge until I called!!! This is getting ri ve more than a nuisance!

The gym was well equipped, the beds were comfy, and the staff were great. We enjoyed in our stay.

The scents were too strong and the heater smells hot like it would catch on fire but it seemed to go away after a while.

The pool was a lot of fun and the staff did a great job of getting the air conditioner working

Would have been nice to have free breakfast, like other hotels, also the air conditioner wasn't working

The staff were very "positive" - whether desk staff; maintenance; cleaning etcetera. The beds were very comfortable, as were the great pillows. The microwave was very good and the small fridge kept everything cold as it should. The housekeepers were attentive and fulfilled our requests quickly. Elevators are responsive and never had to wait any length of time. There is a lot of free parking available - easy access to the property from two major streets.

Regret there is no continental breakfast. The washroom doors are too small for a walker to pass into (my wife had to struggle a bit using the counter as a balance) and hold-bars in the tubs would have been nice. A bit of noise whenever someone passed by the door - there seems to be no soundproofing around the doors,

I was very pleased to have been given a room when the hotel was fully booked and Booking.com overbooked rooms at this hotel.

It was a very long walk to the room with too many bags.

did not have any i was a little shock up to hear about the cost i though we had a complementary breakfast i didn't ask so decided not to have any

maybe a reminder of what can we enjoy as a complementary for bein a guest