It is a lovely old hotel with an old world charm. The staff in the Le Bistro Restaurant were quite nice and very helpful with explanations on the menu items. Good location.

A little pretentious for the leisure traveler. I was treated particularly poorly in the lounge. The hotel needs to up its game on treating all guests with respect and complete courtesy and stop with the overly arrogant 18th Century attitudes.

Great location, near the the main Zagreb train station. Comfortable room. Pleasant staff. Quality room service.

Unusual in this day and age to not have a coffee machine in the room. Also surprised there was no complimentary water upon arrival, as is the norm in such hotels (though the tap water is completely drinkable). The hotel's water supply was cut off one night for several hours and so we were unable to shower or wash and had to use mini-bar water to brush our teeth etc, At least management didn't charge us for that water but we didn't get any other comps for the inconvenience

Lovely surroundings and good location. Spacious room with a nice view but there was no-where to put suitcases. Comfortable beds, spacious bathroom. It was nice to have real soap (and not liquid soap) for showering. Lovely, helpful staff. Nice restaurants.

Breakfast was a little disappointing but could order from the menu or buffet which was unique, generally though the food was just OK. The downstairs Bistro was lovely, staff were fabulous, good menu selection. There was an issue with the glass door to the toilet dragging on the floor. We were afraid it was going to come off. When we mentioned it to staff they didn't seem too concerned.

This is one of those rare hotels that is more reminiscent of a family than a part of the service industry. I've spent the last few Christmases at this hotel, and I truly feel like I've been welcomed into that family. While the hotel is incredibly well-appointed and steeped in history - you really couldn't do better than a restaurant with two Michelin restaurants - it's this staff of consummate professionals that makes this a home away from home. Come on by and grab a seat at the bar!

That I have to ever leave.

Beautiful and historic hotel in the centre of Zagreb. Room was a great size and I loved the art deco feel of the decor in the room, bathroom and throughout the hotel. Very comfortable bed. Staff were very helpful and friendly. Shame I was only able to stay one night due to an early flight.

There were no complimentary drinks or tea/coffee making facilities in the room, not even a kettle. The mini bar was well stocked even with mini bottles of champagne but no way to make coffee/tea unless you ordered through room service. This is a pretty standard facility for a five star hotel so it was disappointing that nothing was provided and has led me to give a lower score in my review.

The property is impeccable, lovely, stately, and filled with old world charm. The room is comfortable and the bath area is huge. My husband loved the endless pot of coffee with the delicious breakfast buffet. There are beautiful spaces inside and surrounding the hotel where guests can linger over drinks and conversation. The staff is attentive and most helpful.

The hotel is near the train station, lovely park and art museums. It is close to the city center, but about 3 blocks further than my husband cared to walk. But because it is not directly in the city center, the location is pretty quiet and calm, yet convenient to shopping, cafes, and transportation.

The architecture and pure history of this hotel is amazing. From check in to check out our whole stay was fantastic. I like that the rooms are spacious as are the bathrooms, and that there’s a little book with the history of the property. We didn’t try the restaurants but the cocktails in the bar were fantastic and the staff were all welcoming and helpful. I’d stay here again.

Zagreb was an interesting city as there was a lot of renovations happening to the historical buildings around the city and therefore we weren’t really sure where the “centre” was at first, a quick 15min walk though and we were part of the hustle and bustle. It’s a very flat city so easy to walk around and public transport is everywhere and super close to this hotel.

This is an top iconic luxury hotel was built to cater for the Orient Express train passengers on their way from Paris to Istanbul in 1925. So it reaches its centenary next year. The highlight is the very fine Emerald Ballroom, which is oval and has a dome ceiling. This enables patrons to hear conversations form one side of the room to the other. It is said that this facility was used by certain individuals before the Second World War and during the Cold War. The bedroom was very comfortable and well appointed. The breakfast was excellent, when the staff were very attentive. The location of the hotel is very near to Zagreb's main railway station and within walking distance of the Old Town and the city's main attractions. It is also easy to drive to from off the A1, A2, and A3 motorways from the south west of the city. The breakfasts in the sunny Zinfandel's Restaurant were excellent with the staff there being very efficient and attentive. The slightly more casual Bistro Restaurant on the western side of the hotel is very good on a warm summer's evening. The concierge, porters, waiting and bedroom cleaning staff were very helpful and friendly. They all appeared to be privileged to be working in such a very special establishment. We would have no hesitation in recommending this independent historic luxury hotel to anyone other than to remote internet business users (see below).

I found that the use of my remote server was not possible on the hotel's internet system. This was very unfortunate. The problem occurs with large hotels with numerous guests. Essentially either guests should have to log in and provide a password or the hotel should provide another internet connection. The firewall on the hotel's system evidently blocks remote users. The hotel provided a mobile internet device, which unfortunately did not work for me. This problem should be rectified very soon. Otherwise, foreign business patrons will frequent another hotel in Zagreb, which would be a pity.

Where to begin, once we stepped foot into the hotel we fell in love with the decor and architecture of the hotel and the local area. The staff were friendly, and attentive. All staff members spoke English so that was helpful. The hotel is in a good location to the town and other attractions, whether you would be travelling by car or walking it was pretty simple to navigate once you became familiar with your surroundings. Although, we enjoyed walking to see what Zagreb, Croatia was all about. Our room was a good size. It had such a brilliant view, and during our stay we had great weather which made it all the better too! The breakfast was great, lots of options from the buffet to the menu. As mentioned, the staff were incredibly accommodating on each request we had too, so thank you :). My friend and I drank at the hotel bar, and we were served with lovely cocktails. On our last evening we dined at the Zinfandel Restaurant (the restaurant in the hotel) and the food was phenomenal. The atmosphere and the service was just as impeccable as the food - we could not compliment it enough we had to pass our compliments to the chef. All in all, we would most certainly stay here again!

Cleaners could do a bit of a better job with dusting certain areas in the room and providing toiletries as we did not have anything for just one of the days we had stayed (it did not bother us as we did not mention it to the front desk, but we did notice it).

The staff is amazing. Everyone was cheerful and helpful. Tips were appreciated and not expected. Of course, we spent a considerable amount of time in the bar, and the staff there is world class! Housekeeping was unseen, but my room was fresh and clean everyday when I returned from work. Room service was punctual, food was hot, and attendant was polite and eager to please. I reported the issues that I will explain in the next question to someone in the lobby. He took my concerns very seriously, went to talk to maintenance and came back and asked if it was ok for them to go to the room immediately and resolve my concerns. Having a staff like yours makes everything wonderful. Thanks to them all, and thank you for hiring, training, and motivating them. Good job.

The coffee maker in my room was exceptionally dirty. The water container had “pond scum” in it. The minibar refrigerator was never cold. Everything inside was room temperature. I was never able to find ice.