Location of the hotel is most important for us when traveling. This hotel has perfect location and that’s why we are coming back here every few months.

Prices for the rooms went up significantly in last year and there is no visible improvement in quality of the room or services. We don’t like management’s decisions to remove bar on the reception and the fact that they replaced coffee supplier just because of the price! They took much cheaper brand with very poor quality and replaced the one that was excellent! If you aim to be higher quality hotel, than you need to have decent quality of your goods, facilities, services, etc. Current prices are not reflecting that, and most probably we will have to find some other place to stay in future.

Loved everything about the hotel. It was spotlessly clean. The location was excellent. The hotel staff were so friendly and helpful. The breakfast was lovely . Great choice of meats and cheese and the cakes were divine. It’s a boutique hotel situated within a 5 minute walk from the main bus station and a two minute walk to the tram. Takes about 15 minutes to get to the main square in Zagreb and tickets cost 54 cent each for a 30 minute journey. The bus runs from the airport every half hour and leaves the bus station every half hour for the airport. €8 each way. An excellent service. Would highly recommend Hotel 9.

I recently had the pleasure of staying at Hotel 9 in Zagreb, and it exceeded my expectations in every way. From the moment I walked in, I was greeted by the warm and friendly staff who made me feel welcome immediately.My room was impeccably clean and well-appointed, with all the amenities I could need for a comfortable stay. The bed was especially comfortable, ensuring I had a restful night after exploring the city. One of the standout features of Hotel 9 is its location. It’s conveniently situated close to public transport, making it easy to navigate around Zagreb. Breakfast at the hotel was a delight, offering a wide variety of fresh and delicious options to start the day. The attention to detail in both the food and service really stood out. Overall, my experience at Hotel 9 was fantastic. Whether you’re in Zagreb for business or leisure, I highly recommend staying here.

the room was huge as was the bed and beautifully appointed. Loads of space in the closet with robe and slippers with a wonderful shower. Very clean. Breakfast was absolutely outstanding, wonderful buffet variety with fresh egg dishes available from the kitchen on request (try the omelette). Close to the bus stop so we walked there on arrival with our luggage and left the next day walking back to the bus stop to get the shuttle to the airport. Super easy. Can walk into historic city center in about half an hour or tram stop just outside.

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We stayed at grand luxury room category with balcony. The room is quite spacious with comfortable bed. It has a kettle and a mini bar fridge. It is extremely clean. There is a nice restaurant within the walking distance. The breakfast is tasty and sufficient. The hotel staff is very friendly and helpful)

Coat rack or at least hooks for coats would be convenient to have in a room. We expected to have a small table as shown in some photos which booking.com offers for this room category, but it was missing.

The staff was really amazing. They were always willing to help with any questions that we had. One of the days we needed to leave before the breakfast time so they packed amazing breakfast for us to have on our way. There was a parking spot right in front of the front door which luckily was always free. Otherwise, parking is possible on the street or in underground garage(10euro/day). There is a supermarket nearby as well as public transport to the center. The rooms were very nicely decorated and cozy.

Not recommended if you have light sleep. The noise from the cars on the street is constant and it is difficult to sleep well. You cannot open the windows as well for fresh air during the night because of the noise. This is not a big issue for short stay but might be a problem for longer stays. The air condition in the bathroom was extremely loud, might be broken.

This hotel is in a very good location - a 15-minutes walk to the old town., The railway station and bus station are within a few minutes of walk. The hotel has its own style and the rooms look very nice and spacious. You have everything you need for a short stay. The breakfast was very good - we enjoyed it! We recommend the hotel also for the others.

Maybe a little noisy if the room happens to be with the windows to the busy street (trams and cars are constantly running).

Location was perfect for us, just 50m from the main bus station in Zagreb. The decor was immaculate as was the hotel itself. Couldn't fault it in anyway. Breakfast was included and the bar was also a bonus. Also easy access to most of the tourist attractions via the brilliant tram system Zagreb offers.

Nothing, perfect

The room was spacious and very comfortable, providing a great place to relax. The location was ideal, just a short walk from the bus station, making it very convenient for traveling. The staff was incredibly friendly and attentive, always ready to assist with any requests. The breakfast was delicious and offered a variety of options, ensuring a great start to the day. Overall, it was a pleasant experience, and I would definitely recommend this hotel.

The hotel has a very nice bright entrance and is fairly easy to access from the main roads. It is across the streat from the main bus station and the tram station, where you can catch a direct line 6 to the main city square. The staff was very friendly and quite professional. The room, including the bathroom, was rather comfortable. The sheets, towels and other most important parts were spotlessly clean. The breakfast might not be the best one I have ever tried, particularly not for the price, but was well above the standard of a boutique hotel.

The A/C did not function properly on the first night, so the heating was not entirely sufficient to fully warm-up the room. It was fixed the next day and caused no major inconvinience for me.