When we booked through Booking .com, it was showing " everyday service" of room as a facility but when we reached hotel, they told us that they will charge $ 50 for first cleaning and change of sheets after third night. We spoke to them about the facility promised at the time of booking - so they did room service after the first night but forget totally after second night ( not even tea/ coffee/ milk replacement) - we managed and then they did full service after third night. I think there is a bit of glitch between what you promise at the time of booking vs. what there standard services are - I believe it can be resolved. We are quite accommodative - except for this everything else was good including staff, courtesy, breakfast etc.

Great location, magnificent views.

The only negative is that parking was a bit far from hotel.

Perfect welcome - very sincere. Absolute massive improvements have been made and appreciated. Extremely professional concierge. Fantastic room service. Prompt delivery. Environment was homely and had the touch of class it had been missing for the last couple of years. Great info station manned in reception also. The spa offers impeccable local product's and service. Everything was working again! Especially the outdoor fire pit!

It would be nice to see the spa products kept to the spa and see either NZ crafted pounamu as identity or an International brand like Louis Vuitton back in its place. Queenstown has so much to offer - and beautiful items could be seasonal - Untouched World. Hopefully the cocktail bar will be open and operating again soon.

One of the workers Yannick, he was absolutely amazing! He made our stay feel Soo welcoming, very kind, helpful, and such amazing service! He definitely deserves a raise. He made our stay feel better. Also Peggy who I seen at the front desk, she was very lovely! My son is autistic and everyone was Soo very accommodating! We flew to Queenstown for his birthday and the Hilton was perfect for his stay. Overall the whole stay was amazing, only thing I'd say is probably provide more cutlery but other then that, service, the place, the wakatipu grill, absolutely amazing. Will be staying there more often when we go back.

Provide more cutlery.

Fantastic staff, polite and helpful, very clean.& and fresh environment inside and out. Perfect facilities, onsite welness spa, and pool. In house dinning was amazing too, we experienced the buffet breakfast and al carte dinner. The location was out of the way of the hustle and bustle of Queenstown CBD, but we had a car, so we were happy with it. They also had a water taxi and public transport close by, if required. Loved the gas fireplace in our room, and the cleaning staff on room facilities was exceptional. Smelt amazing coming home every day.

Amazing staff - Amazing location- Easy Check in and out. Hotel design so warm and welcoming- foyer. Amazing seating area.Valet service for parking made it easy to leave and return with the children and luggage.

Stepping into the room was a little disappointing- furniture old and really does need an upgrade...damaged and chipped.TV service - very poor - couldn't beleive we couldn't access the standard streaming apps - wasn't a smart TV.Found this odd for the price you pay to stay here.. No full length mirrors-again for $$$...doesn't cost much to add at least one.Room service was not available for our room - (310).We were here for Easter Sunday - you couldn't tell - also tried to book the Spa but they were apparently fully booked - yet the three days we where there- not one person coming in or out or at the counter - regardless of the time of day we walked past.

We absolutely loved our stay. The location is perfect as it’s not in the hustle and bustle but it’s only a short 10minute drive to Q Town. The resort links with a lake walk which is stunning with higher views which I would say are even better than the lake walk on the other side of the lake that leads into town. The heated pool, spa and sauna were lovely and really made you feel like you were on holiday. We had a beautiful fire place in our room and stunning lake views. The buffet breakfast is really good for NZ resorts. Staff were all friendly and we were upgraded into a suite to celebrate a special milestone. Overall so pleased with our stay and we will be recommending to friends. The parking is additional $16 a day but honestly so worth it.

From the moment we arrived staff came out to greet us both. Smooth move with luggage escorted to our suite. We had a spa treatment booked in the evening and the ladies were so professional both Michelle and Maykua, beautiful spa and staff exceptional. Stayed for 2nights over looking the lake and mountains, lovely appointed 1 bedroom suite, heating and lighting perfect. Large bathroom and under floor heating. Breakfast was included and it was equally first rate. Great selection and ability to order own off menu eggs benedict highly recommend, this also looks over the lake and you can have dinner and lunch as well( the staff at breakfast are to be commended so efficient and kind).The pool(25 metres) warm, however can still do laps, jacuzzi and gym facilities are all great love you can access gym 24/7 and pool till 10pm👏👏 loved out stay and will be back. On checking out the lovely Mohammed and Bastien, assisted with accounts and bags to car. Ever moment was perfect.

No complaints at all

I thought the hotel was in a great location, the rooms were well equipped minus a coffee plunger, beds were comfortable and the views were lovely. I found the ‘Pinot pit’ morning of departure which was wonderful but a shame the pit and the water taxi option to town was not better advertised as we would liked to have used them.

The room below had smokers on their terrace. The smell and smoke rose up and into our room so we had to close the balcony doors, very unpleasant I would have moved rooms if not so late at night. The balcony was joined with next door, therefore I did not feel comfortable sleeping with our blinds open to allow waking with the sun (and views) incase the child next door peered in, a divider is necessary for privacy.

Having just returned from a two week trip to Brisbane and Sydney prior to our Queenstown trip and previously staying at a similar level of accommadation, what made our Hilton Queenstown stay stand out was the quality of the service from the staff. EVERY interaction with a staff member, even if just in the hallway or lift in passing, was was an experience of warm friendly smiling service, a genuine sense of caring that our needs were well met and that we were enjoying our stay. Full credit to all of your staff ...... and a big pat on the back for the person responsible for implementing your excellent staff training program. Its working!! We also enjoyed both the spacious and comfortable bedroom and bathroom facilities. Superbly well presented, neat, very clean and well presented. Super comfortable bed made for great sleep in a nice quiet, peacefull environment.