The property offers a free airport transfer which is very comfortable to reach the hotel. We stayed for one night before we continued our journey. The lobby is cozy and offers a bar as well as a vending machine to have some drinks after arrival. The offer with complimentary breakfast features a good value for money.

If you contact the property via the booking chat, your message will be answered by an AI-Chatbot. This communication was not very useful and did not give us the requested information. The rooms are a little bit outdated however they are absolute fine for an overnight stay.

Great pre flight location. Kettle, tea & coffee in room. Excellent reception staff. Clean public areas. Great airport shuttle. Good value breakfast. Comfy room. Free WiFi. Restaurant next door for evening meal (expensive & poor- but not hotel issue)

Bathroom grouting mouldy. Shower drain poor. Sides of sink very dirty. Sink surface OK and room clean. Thin walls so could hear conversations in both neighbour rooms. All quiet in sleep time though..but don't rely on it in future. Next door restaurant ( only option nearby) looked ok but very basic food at expensive gourmet prices & not inviting bar area to linger for longer leisure time- not under hotel control.

We picked this hotel because we had an early morning flight and it was close to the airport. The extra's the offer for travellers where great and a bonus when we booked: we could hand in our hire car the evening before because the hotel has a shuttle service from and to the airport every half an hour. It saved us a little money and it was stress free in the morning because we did not have to hand in the car then. Besides that they offer early morning breakfast at 5 am.

The Staff was extremely helpful in answering all our questions especially regarding our travel plans beyond Bilbao including transportation, dining etc. The breakfast was incredible!

We had a significant piece on our shower apparatus that was broken, so we were unable to really use the shower effectively. I would suggest doing a check of the basic equipment before renting the room. We informed the desk the next morning, and they were going to look into it immediately.

This is a budget hotel conveniently located just a few minutes by car from Bilbao Airport. Do not expect luxury but basic bed and bathroom are enough for one night before an early flight next morning. Staff is friendly and windows are soundproof. Hotel provides a free shuttle to and from the airport. Free and ample parking around the building. Inexpensive restaurant next door. Early breakfast buffet starts at 5am. Hotel is showing wear and tear but is a good value overall.

No safe in room. Warm food at breakfast buffet (scrambled eggs, sausages) and fresh breads are not served exactly at 5am but about 20 minutes later when most early birds are already gone for the airport. If your schedule permits it, do not come to breakfast before 5:30am. Rooms in the back of the building face a highway, so expect noise with open windows.

Huge buffet breakfast even on Christmas day when we were there. They set out the buffet extra early so even those who have the first flight out in the morning have time to enjoy some breakfast. The lady who kept the buffet stocked with hot & cold items was constantly cleaning & insuring everything was full, clean & working. Staff was kind, always greeted with a smile & words & helpful. We would stay here again!! Great for early morning flight. Never saw such a nice arrangement for this price near airport.

The hotel was fantastic Breakfast Shuttle Staff Towels Dove shower Tea making Large room

Booking.com Messed up we had two single beds and as we are married we squeezed into a single. I don’t sleep without my hubby. No other rooms available. We waited ages for the shuttle as it says clearly marked with the hotel holiday inn logo it was not clear at all until up close. But we could not check in even 10 minutes early No bin liner I know it’s a small thing but I used to be a cleaner it’s a professional standard

Efficient pick up and drop off free shuttle from the airport. Friendly staff on reception and at the bar. Good breakfast included.

Don’t eat at the attached restaurant (which is nothing to do with the hotel). The food was expensive and awful. The staff not helpful in resolving our complaints. However, the girl from reception came to help with the language barrier and she got us a discount and then offered us a free drink once back at the hotel to apologise - great customer service!

We needed a hotel for one night due to late night arrival in Bilbao and this hotel was just 5 mins away from the airport. They also offer a free shuttle to the airport and the breakfast was good value for money.

Our flight arrived at 11 pm and the shuttle only ran until 10:45 pm. Were informed of this beforehand so it was not an issue. The cost of the taxi from the airport to the hotel was only 10 euros.The room was quite small so if you have several luggages, it might be an issue.

Breakfast is complete and good, with many different choices. Shuttle bus (free service) is a really convenient connection with the airport: thanks. Room is clean and good amount of space. Personnel is nice and helpful.

Closet is really too narrow/little in case someone would like to stay for more days, especially if you need to hang suits and shirts. Breakfast had many choices, but those were not always available: a bit too slow in replacing the missing items. Anyway, something minor: I enjoyed the stay.