Beds were very comfortable, the shower was very good. The coffee machine was excellent as was the coffee supplied. The location was very good easy walking distance to both the old town and the guggenheim museum.

No air conditioning in bedroom, apparently it was switched off due to time of year. The carpet in our room was threadbare in places and is in need of replacement. The was no English breakfast tea available for rooms.

In a great location just 10 mins walk from Old Town and less than 5 mins to Gugenhheim just along the river bank. Has a nice modern feel and staff very welcoming. We asked to leave our bags until check in just after 1pm and as the room was ready we could just check in. The room was spacious with full wardrobes and a huge backroom with walk in shower. The room did look a little careworn in places and was an inside view over a bit of overgrown wasteland but was quiet. The only downside was the hotel was very warm but the air conditioning wasn't on in the whole building so room temperature was too warm. They did provide us with a plug in cooling unit which helped though. I would recommend this hotel and will stay again

Good location and helpfulstaff

My stay on the 19th was with a group and included breakfast on 20th - I found the breakfast room busy and cramped.

We absolutely loved our stay! From the moment we checked in, Manuel at reception gave us such a warm and welcoming start. Our room was spectacular — the stunning river view alone was worth every penny! The earth-toned decor created a calming atmosphere, with a fun pop of color and a cozy seating area that added a unique touch. We were especially impressed by how pet-friendly the hotel is — they provided a dog bed and bowls, which made traveling with our pup so much easier. As a tall person, my husband really appreciated the spacious 2m king-size bed — such a rare and thoughtful feature! Room service was prompt and absolutely delicious, and the location couldn’t be better — just a short walk to both the Guggenheim and the charming old town. Breakfast was also a highlight — fresh, varied, and tasty. Lastly thanks to Asier for a smooth check out and restaurant recommendations:) We’ll definitely be coming back!

Nothing, all was great!

Everything was fine! The hotel has a great location. There was a coffee machine and coffee capsules in the room, which came in handy for us! Also a big thank you to the hotel chefs for the delicious gift on arrival - we ate it and were very happy! Hotel is very clean and quiet. Lobby is spacious and cozy Even from a room with no view, placed sideways by the window sill, we could see the river - this is cool

It's not a big deal, however The Standard Double with Extra Bed in the photos has a really large space. In our room it was hard to walk around and not run into furniture that is located next to each other. You can't buy a comb at the hotel and there is nothing like a shoe spoon or disposable brushes in the room

The location of the hotel is unbeatable. We got a room with a river view and loved sitting by the window. Most sights are within a 10-20 minute walk. Breakfast was good, and the staff we interacted with were all lovely. Our room was a good size, the shower was great and it was nice to be able to use the empty mini fridge to store our own food. Wifi was strong throughout the hotel. The AC worked perfectly, it's not on when you leave the room but it took only a couple of minutes to cool the room down.

The mattress is bad if you are sharing a bed with anyone. Every small movement causes the entire mattress to move, we did not sleep very well because of this. The pillows are also quite flat. There were a few signs of wear and tear in our room, the bathroom in particular could use a refurbishment but it didn't bother us. The soundproofing wasn't very effective either. It was fine for the first few nights but we acquired new neighbours who were not so quiet during the rest of our stay - bring ear plugs!

Very well located hotel right at the river and in walking distance to everything in Bilbao (both Guggenheim / New Town as well as Old Town), the staff was friendly, the room was spacious and comfortable and we came by car and parked in the garage - which is a bit narrow but manageable, so that was useful, even if a bit expensive (you get a small discount if a hotel guest).

As for many hotels, it was quite noisy and we could hear people next door or on the corridor. Check-in was quite slow, I think most of these details can be entered automatically or online beforehand to safe time.

The location is ideal, and the parking convenient. Sadly we arrived in the evening and had to depart very early to catch a flight, so we did not have an opportunity to use the amenities of your hotel, or even to try the breakfast. I expect we will return when we have more time to tour the city and enjoy your hotel to the full.

A minor thing. There was one regular and one decaf coffee puck provided in the room. It would have been nice to have at least two regular, or better yet a total of 4 so guests can have a coffee in the evening and another in the morning.

Everything was great- nicely located hotel on the river bank, well equiped , modern, just 15 minutes walk to the old city center, the promenade along the river is beutiful. Great staff - we got upgrade for just 10 EUR/ night to the highest floor to the room with terrace and beautiful view on the river . Great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially during last very cold days. Bilbao is great city to visit , great gastronomy and nice mixture of old and new style

Indeed nothing

We absolutely loved this hotel...the location was exceptional. By the riverfront, near the museum, Calatrava bridge, metro, downtown and the tram. Great eating places nearby. The location while near downtown, is on the mostly quiet/residential side of the river. We found delicious breakfast options nearby so we didn't eat at the hotel. To top it all, Jose Carlos in the reception desk gave us excellent recommendations on how to go by ourselves to San Sebastian on a day-trip that turned out and awesome experience. He also went over the recent history on the redevelopment of Bilbao, plus tips on where to eat and what to see. Thank you Jose Carlos!

NADA!