The hotel is very clean, and seems like it was newly and nicely renovated. The design of the public spaces and rooms are attractive in an understated way. We also chose it so we could be near the airport for a very early flight, and the hotel offers a free shuttle to the airport.

Although convenient to the airport, it is not very convenient to restaurants or shops and the restaurant onsite is limited to breakfasts. It would be helpful if they offered a small retail space, offering snacks, light foods like sandwiches and drinks for travelers who are there in the evening without a meal.

Interesting experience, hotel was enormous, super convenient for arriving late on a flight and getting sleep before heading to bilbao in the morning. Great value for money, our room was almost as big as a tennis court with views across the whole valley. Only warning is that uber doesn’t seem to work there and the cab company recommended by reception is really expensive €30 for about 6 min ride.

The actual building is old-style and feels like staying in a Communist-era hotel. But the room is spacious and recently decorated. The staff are very friendly and helpful.

No easy access from the airport and city centre. The hotel shuttle only takes you to the airport but it doesn't collect you. The wifi in the room is very weak.

Th e reception staff were wonderful.. Very helpful & spoke good English.. the young woman helped me with my room & the young man held the shuttle bus up for me because I left my gloves in the bedroom.. thank you everyone for your great service 🌟 🌟 🌟 🌟🌟

Nothing

The rooms were clean and of good size, beds were comfortable. The staff was friendly and helpful. They arranged free transportation to the airport for our early morning flight.

There was a restaurant in the hotel but it was closed on Saturdays (the day we were there) and there were no readily available food options in the neighborhood. We ended up walking to a grocery store 10-15 minutes away.

This is like being in a 1940 movie. It is such a grand place. I felt like I was in The Great Gatsby! The staff was extremely helpful and spoke English. They arranged our airport shuttles. The room is huge!!!

The AC goes off in the middle of the night. We have found that to be common in Spain. But with the room being on the 5th floor of this extremely large and private building, we just opened the windows and let in the cool air.

Very nice area & room:)

Cost of taxi to Bilbao central was 26E each way. Train cost is 2E each way but is a significant walk from the hotel so is not very practical with luggage. Only vending machines as food service...but there is a limited breakfast available - it is very limited.

The hotel is beautiful, offering a unique and picturesque setting. There is amazing history to the place and if you have a moment, ask reception about it as it's amazing. Breakfast was good, there's a good choice but the setup is a little confusing as there's no dining room as such but rather you approach the bar and choose your breakfast. It's clear that some regular visitors already know this but for those who are new, it's not easily discovereable information. There is a free service to the airport which is perfect and can be requested at reception or via email before your visit.

On arrival the kitchen was closed so you're left with vending machines. That is fairly limiting and it would have been nice to have an actual meal available. Also it's a big place and it's a little daunting at times as outside of reception, there's nobody to ask anything from.

Nearby the airport, had a very early flight but was no problemen getting there on time. Shuttle to airport was on time and very friendly driver. Huge building, was very fascinating for the kids. Small village in walking distance for playgrounds/shops etc.

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Nice big room and very good bathroom. Had a very good breakfast, good selection of food. Close to local train station, cheap travel to the centre.

It was a bit away from the city centre but close to the airport. Around there weren't many options to eat but close to local train station, cheap travel.