Size of room was really good. Bed very comfortable, windows on three aspects of this corner room. Great views of city, park, river. Lovely thick towels in bathroom with free toiletries. Location was the best. Breakfast was good, cakes and pastries were brilliant. Coffee and fresh juices good quality. Carrot cake was amazing. Fruit selection great. We were on first floor, which was a bit unnerving at first because it felt like everyone from outside could see you. When we looked from outside, the glass is mirrored so nobody can see in during the day. Lots of bars, restaurants, shops, right on your doorstep. Fabulous square right behind with loads of bars with great pintxo. Fabulous.

Had to ask for a kettle and water, which were the main reasons I paid more for a superior room. They got them straight away, but I thought they'd put us in a normal double, so I had to go and ask!! Bathroom tiles bit mouldy and a couple cracked...again for a superior room expected more. Hairdryer was awkward to keep on. You had to squeeze the handle quite tightly to keep it going. Cooked breakfast items stone cold.

The location is perfect. It's in the city center, within 1 minute of the city's cafes and historic places. We had a room on the 6th floor, under the roof. The windows in the ceiling were an interesting experience. We experienced rainy weather, but it was no problem with them. The room was clean. The bathroom, towels - all clean. The staff is helpful I didn't try the breakfast in the hotel, so I can't say anything about it.

There was no electric kettle in the room, but the receptionist helped me and provided access to the dining room, so I made myself a cup of tea. Thanks! Also, the bed is a bit narrow. Not a problem for us, just if you expect asomething else.

Breakfast was included in the deal, and was very good. I particularly liked the bacon, sausage and tomato. There was a great deal of choice. Location was excellent being on the edge of the old town. Loved sitting in the Plaza Nueva and watching the kids play football in the late afternoon. Local people are very kind, they helped us out so many times.

There was a TV in our room, but there were no English-speaking channels.

Sercotel Arenal is wonderfully located in Casco Viejo, the old town, and very close to many attractions. Our room on the 4th floor was quite spacious, with comfortable beds and spotless cleanliness. They took care of the cleanliness and replenished the coffee capsules daily. From the huge windows, we could see Arenal Park directly opposite, Teatro Arriaga to the right, and San Nicolas church to the left. We spent hours gazing at the view. The staff was always smiling and very polite. It was a stay that we all genuinely enjoyed, and we would definitely choose it again.

I have allergies, including a dust mite allergy, and our son has flare-ups of atopic dermatitis. During our stay, my allergic rhinitis worsened so much that one antihistamine pill wasn't enough, and I had to take two. The same happened with our son's atopic dermatitis; he started scratching frantically. As I mentioned earlier, the room was spotless. The only thing I can suspect, without being 100% sure, is the potential presence of dust mites in the mattress. Just a friendly suggestion to check it out. Nevertheless, we had a fantastic time!

The room was very spacious. Hotel staff very helpful. Location to shops, restaurants was great.

We had ordered breakfast for 2 days but we had an early start last day so were told a breakfast would be packed for us. We received a ham sandwich made of 2 stale slices of bread, no butter and 1 slice of ham! 1 apple and a very tiny croissant. No water or a drink! Very disappointed. Paid €12 each for that!

Room was small, but comfortable and cleaned well daily. The location was excellent, would highly recommend this hotel for that reason. Nice breakfast room, good service, a variety of breakfast foods, something for everyone.

Very noisy if the window was opened, had to close it in order to be quiet enough to sleep and the room needed fresh air! We don’t need much TV but at least one channel for news in English, French possible.

Spacious room, superb location, friendly staff, just next to the old town, and the gran via just across the bridge. Lots of bars and restaurants nearby. About 15 - 20 minutes walk to the Guggenheim. Nothing not to like.

Breakfast was good...but please, some mustard or something please. According to the staff "No hay nada piquante" :-)

The location was excellent, right beside the old town and close to all the major attractions. The room was spacious and comfortable and the buffet breakfast was very good. The staff were friendly and helpful. The metro and other public transport were easily accessible.

The room was a little stuffy and the air conditioning didn’t appear to be working efficiently. When the window was open it was noisy.

This location could not be better, literally walk out of the hotel and you are in Old Town. Add to that easy parking close by too. The reception staff went out of their way to be helpful, and the room was cleaned every day. Very comfortable room, truly excellent value.

Nothing really. It's a great City hotel.

The location is amazing and convenient for transportation and close to Casco Viejo. Staff was friendly.

It needs a bit of modernization particularly upgraded bathrooms. The air conditioning is controlled by the building so the staff couldn’t turn it on for our rooms. It was loud outside so we couldn’t open the windows to cool down. This meant it was hotter than we’d like in our room. Also, noisy from outside but also from within hotel. You can hear people coming and going at all hours on your floor.