Modern hotel in a perfect location to explore the city. Staff are fantastic and very helpful. Rooms are beautiful and compact. Great attention to detail. Rooms have tea coffee facilities with a bottle of water, fridge, safe and hair dryer. Big television. Beds are very comfortable and the staff who clean the rooms each day leaving you pj’s folded neatly on your pillow, which I thought was such a lovely thing.

The bathrooms have glass walls, and even though parts are foggy, if you share with someone, you will see and hear everything they do in the bathroom. You would have more comfort booking a room per person rather than sharing. But that’s not the staffs fault.

Design, modernity, bathroom, and location was amazing!

When we booked 6 months prior, we couldn't understand why hotels in Bilbao were so expensive . We were slugged 600 euros per night x 2 when the football final was on. Booking .com did not declare this. Unethical in my view. We would have rearranged this part of our trip to avoid the costs and the accompanying hooliganism. Also, front desk staff were blah. We are easily pleased, but they had a definite problem with customer contact. Uninterested. Not good enough for this level of branding.

Location, bed was really comfortable

Rooms are small, I can understand why some people don’t like the glass walls for the bathroom

Excellent location; very friendly and helpful stuff; a clean, spacious and beautiful room; very soft and big towels; excellent and affordable breakfast; discount for a nearby parking garage. The room had a big bed, table, sitting bench and an armchair, enough storage room and a beautiful bathroom. We had even a fridge that we can use and a toothbrush in the bathroom.

Everything was amazing, highly recommended! Two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet brush in the bathroom.

Really central location in Bilbao, quite and clean room, modern ambiance.

I was really disappointed as the morning we were leaving we went downstairs at the hotel's restaurant/cafe and asked to have a quick coffee in order to head up and check out our room. The staff informed us that as it was breakfast time they could NOT serve us any coffee and that we should go outside and pick a cup from a cafe in the neighborhood. Dear NYX management, if a hotel visitor asks for a cup of coffee (not at any time, in the morning!) and for some reason you cannot accommodate that need, you just pour them a cup from the American coffee you serve at breakfast complimentary. Hotels are meant to be hospitable :-)

“NYX Hotel Bilbao is an excellent choice for a stay in the city. Its location in the old town is perfect, with plenty of pintxos bars, cafes, and even a churrería just across the street. The shopping area is just an easy 10-minute walk away, and public transport (bus and tram) is conveniently right in front of the hotel. The hotel is modern with a good layout, features like a coffee maker and drinkable water are a nice touch. However, the glass bathroom lacks privacy, which might not suit everyone. Special thanks to the friendly and helpful reception staff, especially Semir and another gentleman. Overall, a very good stay in Bilbao!”

Bathroom lacks privacy

Location was nice. Easy walk in 10min to the bus that takes you to the airport and easy to see the city and its main attractions . Close to shopping and everything you want to eat right next to you.

It was too expensive for the value I would say, simple room without having any amenities apart from a toothbrush and shampoo/shower gel 2 in 1 (even though maybe you could ask for things you have forgotten from the receptionist or slippers-we didn’t ask ) but it looked rather poor. 1 bottle of water provided-normally there are 2 for 2 people (not a big deal but it fits with the whole perception of the room)

The location was excellent—within walking distance of everything you’d want to see and visit in the city. It made exploring super easy and convenient. Highly recommend for anyone wanting to be in the heart of it all.

We were surprised by the bathroom design—it’s all glass and see-through. Although there is a smoked section for some privacy, it still felt a bit uncomfortable. Just something to be aware of if you're sharing the space. Ask ChatGPT

Loved friendly staff, location right in the centre of the city and the breakfast was really good. Also car park just a short walk away where they provide a discount card. We had a brilliant holiday here. Very close to shops and main attractions and in the Casco Vieja. If you are going for the festival too, it was in the centre of all that action but we left before that started. Also loved arcade machines, what a great idea!

Bathroom which was see through! Despite being a close family that isn't something any of us enjoyed!!

Great location and wonderful front desk staff. Taxis can not drive into the Old Town, but the taxi stand is just across the street from the hotel so it is very convenient.

The only thing that I did not like about this hotel was the awful perfume smell in the lobby. It was non-stop nauseating! I am not even someone who is sensitive to smells, but I had to run through the lobby as quickly as possible to get out of the sickly, revolting smell. If you don't like room odorizers, beware that the entire downstairs which includes the bar and restaurant is saturated with an unbearable perfume smell.