It's a nice check-yourself-in hotel, with nicely decorated rooms (even if usually I'm not a big fan of themed hotel rooms), the facilities are appropriate, it's in a very good old-centre location and it's affordable. Although the staff is only around at breakfast, the experience was nice, friendly and practical. I'd stay there again when in Bilbao.

This was a no-fuss kind of place. A hands-free check-in means there isn't a receptionist in the front except in the morning as they prepare the breakfast bar. This is fine and I have noticed this in more budget-friendly places. My flight was delayed and I ended up checking in at midnight. I am a solo female traveler and felt safe walking there with my luggage at night. The room was simple and clean. I loved the balcony (this is a high priority for me when I travel) and the bathroom was spacious. The location is fantastic, close to many walkable things like shops, cafes, restaurants, and bars, and honestly not far from the Guggenheim. The breakfast was great. No hot offerings and yet I still felt like it was enough. I also appreciate the coffee and juice.

Just that I only stayed one night. Ugh such a great deal!!!

Absolutely fantastic location, fast and friendly communication, easy self-check-in, the room was nice and with well-thought-out details (and with excellent mattress and pillow :)), various breakfast!

The room has no window, unfortunately :( In the description, the view was indicated as an "Inner courtyard view" and I could not "translate" it as "no window/no view at all". Imho this important detail should be communicated better to be clear for everyone :)

A generous breakfast , top location, beautiful building.. all new

Great location for exploring the Old Town on our one night stay in Bilbao Communication was good about check in Nice range of items for breakfast was a welcome addition

Some street noise late into the night however that was to be expected given the location beside the bars and restaurants The glass brick wall in our room between the bed area and the toilet/shower allows no privacy - needs a screen or curtain here

The property is in a fantastic location right in the middle of the old town and only a 2 minute walk to Plaza Nueva. It was also just a short walk to the tram and metro stations. The room was very quirky with an Alice in Wonderland theme. Breakfast was a serve yourself continental breakfast with plenty of fresh coffee each morning. The fridge was well stocked with juices, various types of milk and yogurts etc. Overall, a great place to stay.

We had a small problem with the air conditioning unit but it didn't affect our enjoyment.

Excellent location in the old town area, the breakfast was good and all day access to the kitchen for coffee and drinks was really appreciated. The space of the room was good, with all you needed for a stay. It was surrounded by restaurants and bars, plus public transport was almost at your door. Accessible to everything.

The noise of the bars and restaurants was an issue, especially at night but the earplugs which were supplied, were appreciated. Our bed was too soft with a dip in the middle, which made sleeping uncomfortable.

+ the location is amazing! Right in the middle of casco viejo with tons of great pintxos, shops, and snacks/cafes all around within a 2 minute walk. The main square is just a block away + the room was also really nice. Floor to ceiling windows were great. Blackout curtains for sleeping. Nice bathroom. Easy access.

Nothing!

Really loved the location- it was in a beautiful part of town and lots of food/drink options close by. Also close to the metro. The continental breakfast options were varied! Room was clean.

We were just picturing the big corner room like in the first picture and our window was a lot smaller. So not a significant negative at all and still had a nice view of the street.

Fantastic location old town great facilities nice breakfast met young lad in reception following morning we arrived very helpful with everything spot on comfortable bed only downful was the noisy water pump but not a problem only seconds would recommend a stay