Centrally located, walking distance to theater, cathedral and Gran via. close to all good restaurants.

I would call this Hotel " Zig -Zag" puzzle find your room. Fun for children to looking for their room as hotel rooms run like a zig -zag puzzle. Shower hand needs to be lowered for Children especially with family. Shower hand bracket is too high. Lower it down or install sliding bar, NO BREAKFAST AT THIS HOTEL SERVED !!! For breakfast don't bother getting up before 9 AM. Only one cafe is open before 9 AM near by and it is crowded. You can make coffee or tea at the hotel lounge but not comfortable.

The staff was extremely nice! We got a map, an explanation of all the major things to check out, and even how to get around via public transport, all completely unprompted and extremely helpful 🙌 The location is perfect - right in the old town and in the walkable distance from the city center, while also being close to a metro stop. The bed was really nice! And the balcony from the kitchen area offers a view of the old town street right below!

The floor is creaking quite a bit in some places, to the point where when someone would pass our room by, we would hear the creaking inside. It wasn’t too loud in general, but you could also hear fairly well when someone was hanging in the kitchen area outside. Maybe it was just our room specifically :) Also, it was quite humid after using the bathroom, as there’s no active ventilation and the door doesn’t close fully, so we had to open a window for a while to let the humidity out. But neither of these things made our stay bad, just something to be aware of.

Very nice welcoming staff. Reasonable sized functional room which was very clean with comfortable bed. Old building right in the centre of the old centre. Had to walk from car park that was maybe 10 mins away though to be expected for hotel in old quarters and staff helped to get discount rate of 18 Euro a day that allowed you to come and go. Floor a bit squeaky though in old building. Small common area where there was fridge and plates etc if you wanted to make your own breakfast. Good value stay with great staff. Guggenheim 25min walk along river.

nothing.

The lady on reception was very helpful and told us all the sight seeing places. She told us about the Barik card which was very helpful as we used it several times and it saved us a lot of money. The hotel is in an excellent location. Close to all the shops, bars, buses and the market is brilliant.

We couldn't get the safe deposit box to work so we had to carry our passports and valuables with us. We're not sure how safe the City is but we never felt unsure anywhere. The lady on reception came to see if it was just us that couldn't get it to work but she shouldn't either. She said she'd get the maintenance man to look at it.

Great location in the heart of the old city. The room and bathroom are spacious and because the window of the room looks into the air shaft, has a lot of light and is very quiet. The mattress is very comfortable. Also extremely useful is a shared room with a big fridge, many appliances (microwave, toaster, cuttlery, etc), tables, to prepare your breakfast. There is also a vending machine. 24h reception, luggage deposit, elevator (third fllor).

The bathroom's ventilator was not working.

It is a wonderful hotel in the heart of the old town, indeed there are several hotels of the same brand in the old town. The guys working at reception were very helpful and welcoming. Especially I would thank Patricia who recommended me a nice and not expensive restaurant with local cuisine just round the corner. My room was spacious and had all necessary appliances to spend several nights. The bed was comfortable. Everyday I had cleaning service in the room. The location of the hotel is in the nice historical building in the heart of the old town and just 10 min walk from the railway station.

All was great I would just add a small refrigerator in the room.

The hotel was clearly well organised and the check-in staff were friendly and professional. The bedroom and bathroom were comfortable and very clean. The hotel is in the old town, which can be quite noisy, but fortunately I was overlooking the inner courtyard, so it was very quiet. I have never stayed in the old town before, but it was very convenient for transport - metro, tram, euskotren and there are loads of cafes, bars and restaurants. I would definitely stay here again.

Nothing.

The room was pretty spacious, the location was amazing and right in the centre and everything was clean. The lounge area was right next to our room and had a handy vending machine. The balcony view from our room was incredible and gave us great views of the cathedral. The same view can also be viewed from the lounge's balcony. The lift up to the hotel's floor took around 20 seconds and could handle all our luggage.

There was constantly a slight smell (possibly a blocked toilet), and the vending machine would sometimes randomly refuse to accept cash.

Great location, great price, clean, comfortable. I felt safe and comfortable as a solo traveler. Completed my Camino in Bilbao. I recommend this accommodation and would stay here again. I appreciated the common room with a water kettle for tea in the morning. I also used a plate and knife for a snack in the evening.

The chemical smell from the cleaning supplies is very strong. I had to open windows and the door to air out the room. I appreciate the cleanliness but you may also want to consider the health of your staff over time.

Nice and convenient stay in the city center. Fabulous that there’s always someone at the front desk to help. Easy room access with a code, no messing with keys or key cards. Right next door is a lovely coffee shop with a good breakfast and several restaurants. Room was clean and bed was comfortable. We had a room with balcony, nice to view the streets. They have luggage service if you’re early or staying after checkout.

The shower was not getting warm the first time I showered. It was just warm enough not to be cold. Later it worked fine (I had mentioned it just in case). The shower head is not adjustable in height. Just a minor point though.