The property was very central, so good to go to many places by foot. Busses and underground very close too. For a family it was very useful to have a small kitchen to prepare coffee and toast.

What was very strange, that we were madr to wait for a check in, as the computers would start at a certain time. When 5 of staff were standing and chatting. The wait was not long. But it was strange that at least 5 families were waiting for the screens to start checking us in. The sofa bed was very uncomfortable. The matress was very thin and we had backaches for the rest of the trip. The cleaning is every second day. So in 4 nights we had 1 clean. Which was not done well. Some things were cleaned while other were not touched. A minimum inconvenience as it was our mess, but still very strange.

The location is great - close to everything, walking to the bridge, London Eye, the Big Ben, South Bank and other attractions. There’s a subway station next block. The room was relatively small for two people but had various useful items: a full size table, a kitchenette, and a sofa that opened into a full size bed. The staff was friendly and accommodating. I will stay again without hesitation.

The breakfast was not included although a good variety for just GBP 15 extra. An alarm went on one of the nights. There was some noise from people rolling the suitcases and passing by the room. There was no gym. The room cleaning was every other day. Overall, I think it was a good value, particularly considering the location.

We had a very good stay, the accomodation at Marlin made us enjoy our trip to London to the fullest. The location enabled us to easily visit the main attractions by foot or by bus/tube. Shops and good coffee downstairs. The view of the Shard from our studio on 5th floor and the ability to listen to music in the bathroom made our kids very happy. The check in/check out was smooth, the receptionists were all very nice and there to help. The elevators were all in service during our stay and there was no fire alarm to distrub us.

There are some points that can be improved, like cleaning in both in the rooms and in the common areas, a toilet brush in the bathroom and the sofa bed which is too soft. These aspects didn't bother us that much for 3 days, especially that we were aware of most of them from the other travellers' reviews. In the email received from the hotel with the checkin information, the bar program was presented, with the cocktails happy hour up to 8:30 pm. But when we arrived one evening after 8:00 pm they said the happy hour is up to 8:00 only. So maybe the information should be verified and updated, not to mislead the guests.

The location of this property is absolutely fantastic. one minute walk away from the tube station that can get you anywhere in the city. Right downstairs is a small grocery store as well as coffee shop. 8 minute walk away from The Eye and The Queen’s Walk and from the Waterloo tube station that you can take several different lines from. Staff was friendly.

Facilities were not clean. Grout in shower tile was black and there was some blue cleaning gel stained on shower wall. Room was okay but not worth cost and were not luxurious at all. Also, for the price, you would expect daily room cleans however the property only cleans the room fully on every fourth day. Be Aware as this isn’t stated clearly on the hotel listing page.

Our family of 4 had a very good experience staying in this hotel. The location is great. Walking distance to London Eye, Big Ben and Great Waterloo station. The hotel is clean, the staff is friendly and attentive. There are open 24/7 markets, souvenir vendors and food and beverage places around the hotel. We did not eat and drink at the hotel, we have no idea about this. We definitely recommend this hotel for your trip to London.

The heating system of the room was not enough for us. We couldn't get it above a warm, average room temperature. At night the heating would turn off by itself and the room would get cold.

Excellent location. Very friendly staff. Just only few minutes walking distance to Big Ben, London Eye. Two Tube/Metro lines very close by. We are a family of 4 (2 Adults 2 Teenies) and the room bathroom and kitchen were spacious and clean. Double bed was big and good and sofa bed was ok too. Room to keep our luggage while we were too early for checkin on the first day and also on the last day and had already checked out (flight was earlier). Small gym but good enough for a few days. Overall excellent value for money.

All was fine and exceeded our expectations. A coat-rack on the wall to hang the jackets was the only thing missing. We just put the jackets on the chair and because everything else was fine we actually forgot the missing coat-rack.

All of the staff were very professional, helpful and great to deal with. The rooms were very well equipped and afforded panoramic views of London. The staff listened to, and acted on, my request for a particular room on my second stay: i was given the room I wanted, which was even more spacious and the views of London were even better; as I was on a higher floor. The location of the property was fantastic with easy access to all of the South Bank's myriad attractions.

my only, very minor, comment was that the drying machines required a degree in operational engineering to operate: i suggested that they rip these out, which were designed and manufactured in Switzerland, and replace them with dryers which were easier to understand and operate.

We used the Hop On/Hop Off bus for transportation. It was a relatively short walk to the Westminster Bridge to catch the bus. Also, a grocery market was a few doors from the hotel. This was great since we don't always eat at a restaurant.

There were no luggage racks to place our luggage on. We had to place our luggage on chairs which didn't work well. I also don't like having to use my key card to turn on the lights. Also, a bigger sign outside the hotel would have been nice so we could find it after getting off the train.

Excellent location. Very close to groceries, train station, bus stop and underground station. Also very close to landmarks. The room has a very functional kitchen with fridge, kettle, microwave, cooker hob and dishwasher, and with pots, pans, plates, cups and cutlery. Shower is very comfortable. Drinkable water dispenser at the 6th floor is great.

The room had a very strong permanent food smell, possibly due to cooking strong spicy food previously. Common quite spaces for working etc are a bit limited in the hotel.

Of course, it is a great location! During Christmas, the buses and the underground didn’t work, but despite that, we were able to walk around the center of London all day and see all the landmarks we had planned to visit, as many of them were nearby. Also, the kitchen was perfectly furnished with plates, cutlery, skillets, pans, and, of course, a dishwasher! We couldn’t stop talking about the enormous towels! On the first day, we tried the breakfast, and it was good! And the staff – they were always ready to help us.

There are some questions about functional design of the room. For instance, in the family room we stayed in, there was no place to hang our outerwear; only a small cabinet was available for all of our belongings. Additionally, the bathroom lacked a toilet brush, and there were only two towel racks.