The accommodation is in an excellent, central location, around 12 minutes to Waterloo station and under 5 minutes from Lambeth North tube station, as well as being 15 minutes walk from the Thames and never more than 12 minutes to a Gail's Bakery - an essential! The apartment was very clean, had lovely big windows, and a good kitchenette with microwave, fridge, hob, and nespresso machine. The windows open and there is air conditioning, so you have choices for cooling down on a hot day. Staff were always very courteous and helpful, and I appreciated that the lifts and stairs were 'locked' during the day, so you needed a key card to access. Good to have the extras like iron and ironing board, and hairdryer too. Do note, the hotel is very close to the train and you do hear the rumbles in the room as I think the tube line goes directly underneath, this isn't a complaint, but just letting others know (I've survived big earthquakes and I always like to know this in advance to be prepared and not panic when I hear loud rumbling approaching! It stops overnight, thankfully). An excellent option that is close to transport links and the sights of central London, without being miles away or in an area that feels unsafe.

I have no complaints, but to help other guests: the room has few supplies bar dishwasher tablets and tea/UHT milk (no dishwashing liquid for handwash items). There is a small supermarket directly beside the hotel though, so you can easily get supplies. Finally, the bathroom fan is loud and constant - it never turns down or off. Bring earplugs if you're a light sleeper.

Excellent central location, room was great and staff were very accommodating.

Appears my wife's black purse was stolen from the room and debit card used to purchase goods worth approx. $2,600 (1,300 pounds). She had left her handbag in the room when we were out for the day. Only discovered when we got back to Sydney and bank statement confirmed 41 fraudulent transactions occurred on 18th and 19th June, 2025. The card used was a spare card in case our main card went missing.

location was close to Westminster and big ben, and easy access to subway stations. Quite a few convenient stores nearby and lots of small souvenir shops. Rooms were nice and cozy with lots of space compared to other hotels in Europe. Shower was nice and spacious with good amenities. We had a blowdryer and a water boiler. Lobby was spacious. There were 3 normal sized elevators. Many people said they had to wait for elevators, but I thought it was fine (maybe because we either left before or after the rush). It's always busier during breakfast hours and check-out hours, but it was never cramped. Security is great. You can only enter the hotel if you have a room key so that was nice. And there's almost always staff around to keep watch. Staff were very very nice and helpful!! They sometimes gave us pointers and were open to talking to you as you hang out in the lobby.

for one of the rooms we got, the thermostat wasn't working so we couldn't turn on the AC. It was really hot and stuffy in there. This was in spring and the room felt warmer than outside temperature. But the staff were really nice about it!! They took the time to try to fix the thermostat but ultimately upgraded rooms for us!

The property was very central, so good to go to many places by foot. Busses and underground very close too. For a family it was very useful to have a small kitchen to prepare coffee and toast.

What was very strange, that we were madr to wait for a check in, as the computers would start at a certain time. When 5 of staff were standing and chatting. The wait was not long. But it was strange that at least 5 families were waiting for the screens to start checking us in. The sofa bed was very uncomfortable. The matress was very thin and we had backaches for the rest of the trip. The cleaning is every second day. So in 4 nights we had 1 clean. Which was not done well. Some things were cleaned while other were not touched. A minimum inconvenience as it was our mess, but still very strange.

It’s convenient and metro is just a block away

One very early morning the fire alarm went off twice but there was no announcement for people not to worry. It scare us a lot thinking there was fire. However, when climbed down the stairs from the 5th floor we were told someone was smoking at 6am. But then after a day ai asked the staff and was told a very old woman was cooking. It would have been nice if they announced it over the PA system right away as not to panic us.

The location is great - close to everything, walking to the bridge, London Eye, the Big Ben, South Bank and other attractions. There’s a subway station next block. The room was relatively small for two people but had various useful items: a full size table, a kitchenette, and a sofa that opened into a full size bed. The staff was friendly and accommodating. I will stay again without hesitation.

The breakfast was not included although a good variety for just GBP 15 extra. An alarm went on one of the nights. There was some noise from people rolling the suitcases and passing by the room. There was no gym. The room cleaning was every other day. Overall, I think it was a good value, particularly considering the location.

the location was very good, spacious, the staff helpful, we enjoyed staying here. I would have give the grade 10, but the cleaning was not a 10, it was a 9, so this is the only reason. orher than that, we had a great stay!!!!

the cleaning was not ok. we found hair on the sheets and in the towels. they change the towels every other day. i understand that this is the hotel policy, but it is a 4 star hotel so this was not very cool

Good location for all attractions at Westminster

the continental breakfast was. Shocking- Some upgrades needed to rooms; very close to Waterloo station and so a lot of dulled noise for the majority of the day

Location was fabulous. On the South Bank, quiet, just far enough away from the madding crowd in Westminister/Victoria. Easy public transport into city centre. Supermarket next door. Cafes, pubs minutes walk away. Ten minute walk to south bank bars, restaurants,markets, and London Eye. Will definitely book again.

There six nights in deluxe studio. Happy to comply with environmently friendly multiple use of towels, but with two guests in room. it would be useful if bathroom had more than one towel rack and one hook. Towels needed to be hung on chairs or in wardrobe. No biggy, just a useful hint.

The property is comfortable and clean situated in an eclectic neighborhood served by two Tube stops in close proximity. It's 3/10 mile from St. Thomas' Hospital, London's largest. Paul, the manager, is in the lobby continuously, warming welcoming guests and addressing any question or issue they have, and all hotel staff was friendly and helpful.

The rate is a bit high, even for London in high season. The property also advertises that its rate is lower online than on book consolidators', which isn't true. The rate difference between the hotel and Booking.com was more than 100 pounds a night.