All great

Pool area could be more attractive

The staff were very friendly. The breakfast was delicious with multiple options available. The room was clean and we received a room with an excellent view as requested.

Our bed was squeaking very loudly. Even when simply turning from one side to another. We were very busy, leaving the room quite early, and coming back very late, early morning back. Therefore we did not request to change rooms but it was an inconvenience.

Loved the rooftop bar, the beautiful social areas on the ground floor. Liked the fact we could walk into the old town as well as the arts and sciences area. Loved being so close to the Turia gardens and great bus transport links to other areas. Rooms are spacious, clean and well equipped. Good breakfast with lovely coffee and traditional Valencian pastries and cakes alongside hot and cold buffet.

Shower temperature fluctuated hot to cold while using it. Beds were a bit hard but hotel provided mattress toppers. Street noise and rooms not soundproofed so could hear loud music from room next door. Breakfast room is a bit small and cramped especially over the weekend when it was hard to find a table.

Great rooms and really nice design both in the hotel and the rooms. The rooms were cozy and well equipped including a fantastic bathroom, robes and amenity kits which was a great extra.

I booked this property on the assumption that the sauna, relaxation areas would be included but you have to pay extra apparently which i’ve never heard of before? The outdoor pool area is tiny and unimpressive. The staff were fine but you certainly don’t get any 5 star treatment here - it’s a 4 star hotel and for the price I can’t complain too much but it was underwhelming in that regard.

Great location within walking distance of the main city shops & restaurants and also the city of the arts & sciences. Lovely spacious rooms. The hotel also gave us free bottles of water every day which was very much appreciated!

The pool area is a little small for the amount of guests however, we booked this as a short city break (not intending to sunbathe everyday) so the pool was fine for us. The pool area would be even better if you could order food to it. Take note, the lunch menu on the terrace is also very Spanish and not varied so not good for picky eaters if you are wishing to eat at the hotel.

The hotel was adequate, the room was clean and tidy, with a good view of the city. The check in process was straight forward and quick, staff were polite and friendly.

I wouldn't say the overall experience was one of a 5 star hotel, more an average 4. The constant noise of sirens throughout the night and early morning was disturbing, but that may have been a result of the disaster in Valencia the week before. The feeling of the hotel was more business than traveller from a visitor perspective.

The location is really good, the Mestalla Stadion, the City of Arts & Sciences, Oceanarium or the old town are all in walking distance (15-20 min). There are also many bars and restaurants nearby. The public transport is really convenient and the bus stop is just around the corner. The hotel is modern and very clean. Our room was quite big and well equipped. The staff was really friendly and solved our problem immediately. I would definitely go back again.

The pool is quite small.

The hotel really listened to my requests re twin beds and quiet location away from the lifts. The hotel is beautiful and staff so helpful. Our beds were turned down for the night. Rooms left clean and inviting. The mini fridge enabled me to get some milk and water in which was a bonus. The room was spacious with a nice settee. We had a massage which was amazing.

I didnt like the 4pm check in it was too late after arriving at 10am. We did come to the reception a few times but it was not ready

I loved everything about this hotel - it’s not often we get such a great experience.

Nothing to complain about

Perfect experience from the moment of check-in and onwards. Very friendly and professional staff (all of whom could speak perfect English). The room was spacious, clean and definitely a five star standard. We enjoyed the varied breakfast each morning - in a comfortable, clean environment. A great location for us, as it was close to the race start of the Valencia Half Marathon (we enjoyed the 'marathon' buffet in the hotel on the evening before the race). Close to main road, but still very quiet and in a very safe neightbourhood - close to transport and the park