Was excellent value for the price we paid. Location was great. We found our room to be clean and big. I’m sure there are hotels which are a bit plusher, but I would highly recommend this hotel for a comfortable value of money stay in a can’t be beaten location. How much time are you really going to spend in your room anyway?

Nothing for the price we paid

Super location in San Francisco, convenient to everything along the water and within reach of many public transit options, convenience stores, and restaurants. The common facilities were so awesome, we loved the game room, s'mores over the camp fire, and outdoor games as well. We had a great view out over the water and of the ferris wheel, and the balcony made for a nice outdoor option in the evenings.

The beds are small double beds, we thought they would be queen-sized, so it was quite tight with 2 adults and 2 teens. It's a bit of an older property but it was a great deal and the great common areas plus location definitely made up for this.

The Hotel is in an amazing location in Fishermans Wharf, walking distance to everything you can need. We didn't use a car whilst staying in the city. It's a very touristy area, but when staying with a family with young children it's great to be in a place like this, as there are some dodgy neighbourhoods in San Francisco. Fishermans Wharf is flat, clean, safe and thriving. We had a balcony room with 'partial bay views' but the outlook was awesome. Whilst the rooms are reasonably basic, ours was clean, well serviced and no problems whatsoever. The courtyard and games room was a smash hit with the kids, as were the S'mores kits (provided by the hotel) at the multiple outdoor courtyard fireplaces.

Reception staff were a little cold during the check in process which is pretty disappointing, especially after such a long flight when you're tired and jet-lagged from Australia. Nothing to do with the hotel directly, but it's accessible via the Hotel courtyard; but the food and service at the The Socialite Bar & Kitchen was well terrible. Use it for a shortcut to get through the promenade and that's it. The hotel Zephyr booking.com account was also hacked multiple times by people sending phishing emails, which was a minor concern leading up to the stay. However, these were ignored and didn't effect us. But would have been nice if they got onto that & rectified earlier.

The rooms were large and comfortable. The front desk staff were exceptional: they assigned us adjoining rooms without our asking for it, provided a microwave (not in the rooms when we got there) on request, and kept our ice packs in a freezer for us, along with being generally friendly and handling all our questions. Parking is on the second level immediately next door, accessed through a second floor door in the hotel, very convenient for loading and unloading a car (though costing an extra $64/day). This is in and out parking. Although it is an open air parking ramp, there is a security officer present. The hotel location is very good for exploring the embarcadero area.

Finding out after arriving that there is a $50/day/room security deposit.

This place is great! The location is perfect. You're right in the action of Fishermans Wharf, and it's very easy to access other tourist spots from here also. The staff, including Anthony, were super helpful and very friendly. The room was great, and I loved the nautical theme throughout. The room was on the tad small size with a few small details starting to look a bit tired, but it was very clean, with modern amenities and a very comfortable bed! There is also a lot to do within the hotel, such as a pool table and outdoor firepits with a welcome night smores to top it all off!

Hotel location is in the heart of Fisherman's Wharf action. Walk to pier 39, visit Boudin's store (sour dough bread fame, yummy!), get your souvenirs, catch the cable car, bay cruise, or the hop on/off bus. Hotel parking adjacent to the entrance ($64 +tax per nite). King size bed standard room was small but comfortable. Entry door width rather small. Mattress comfortable, small fridge, Keurig coffee machine, and I had a magnetic dart board on my room wall. Spacious inner courtyard nicely appointed with art work, nite time fire pits for marshmallow roasting, games outside and also, indoor game room. Quirky decor utilizing pieces of shipping container and a nautical theme.

Only 1 elevator of 2 was functioning. Inconvenient for the number of rooms there.

Although the hotel is located in the bustling Fishermans Wharf, it is still relatively quiet - and you escape the confines of the city centre. A good starting point to explore the city on foot...and of course to get the view of the Bay and Golden Gate more often. The facilities are good and the tea and coffee facilities are great. If the tourists are too much for you during the day, just go a few streets further. The staff were very helpful and friendly - everything went very smoothly.

Complaining on a high level: the expansion of the range of teas and coffee would be great, e.g. herbal teas such as peppermint or camomile! :)

The location is fantastic, just a short distance from Fisherman's Wharf and also colse to Lombard Street. Our room had a rather new microwave, which is incredibly convenient. The large yard features 3 fire pits surrounded by charis, making it a wonderful spot to relax and unwind. I also appreciated the self-service tea and coffee machine conveniently located near the reception area. Additionally, there are several charming and unique seating areas, both indoors and outdoors, perfect for enjoying a quiet moment.

On the down side, I'm not a fan of carpets in general.

The room was spacious and really nice to stay in Well located The staff was also really nice and tried to help me the best they could when I had a problem

Just be careful when you make a reservation if you receive a text from the hotel on the official Booking app telling you to check in, don't do it, it is not from the hotel, it's a fraud and they will try to steal your money. It happened to me, and the manager told me that it was a fraud and helped me with my bank to get my money back but be careful and do not do that check in or click on the link, even if they threaten to cancel your reservation, it is not from the hotel.

Excellent location, and the place is also a featured pick-up spot for many day trips. Right next to Fisherman's Wharf, having tons of restaurants nearby within walking distance. There's a game room behind the lobby, such as a little open area to sit in the evening. Room was fine, and facilities were sufficient. AC was easy to handle. Staff were kind.

Doors weren't soundproof, which transmitted almost every sound from the corridor. I had a hard time finding sockets (if any) close to the bed. There's no breakfast option, but a little breakfast restaurant next door. Pipelines running through the bathroom occasionally made louder noises.