Saad (Hotel Manager) and Raja (Reception) were super helpful throughout our stay. The customer service was top notch and they were very accommodating. Mohamed from the bar and Fatima from housekeeping were also lovely.

The breakfast was okay, the hotel could do with an uplift in general. The hallways to the rooms are a bit dark.

first of all all the staff were very nice and accommodating and they did their best to let us feel comfortable and welcome from reception to staff working in the breakfast buffet to cleaning lady(Thank you fatimah, zakaria, ...). they did let us check in earlier than normal time and also provide us with extra big bed for our kid, which was very nice. sitting in the lobby was very pleasant for us. enjoyed the fantastic interior. looked like a palace ceiling. check the photos i attached.

unfortunately the pool water was not warm enough for swimming which was disappointing specially for our kid. info in the website states that the pool is open all year around so from sunny Marrakesh and 5 star hotel we were expecting that they would warm up at least the small kids pool (which is very possible by installing couple solar panel)

⭐⭐⭐⭐⭐ An Unforgettable Stay Thanks to Zinedine and Bouchra! I recently stayed at this hotel and was truly blown away by the exceptional service provided by two incredible staff members: Zinedine at the front desk and Bouchra at the restaurant. From the moment I arrived, Zinedine made me feel like a valued guest. He was professional, warm, and genuinely attentive. The check-in process was smooth and welcoming, and throughout my stay, he was always there with a kind smile, ready to assist with anything I needed — from directions to local recommendations. His attention to detail and sincere care created a comfortable and personalized experience that I won’t forget. At the restaurant, Bouchra stood out for her warmth and wonderful hospitality. Every morning, she greeted me with kindness and remembered all my preferences. Her service was not only efficient but also heartfelt — she took the time to make sure I felt welcome and cared for, and she always had a kind word and a big smile to share. Dining at the hotel was a pleasure thanks to her. Zinedine and Bouchra are shining examples of what true hospitality should be. They turned a good stay into a great one, and I can’t thank them enough. I’ll definitely be coming back — and I hope to see them again when I do!

There’s nothing that I didn’t like, I was supposed to stay 2 nights and I ended up staying for 7 nights! And that speaks volumes about this place.

⸻ 🌟 A Truly Unforgettable Stay – Five-Star Service from Start to Finish! 🌟 From the moment I arrived, I was treated not just as a guest, but as someone truly valued. The hotel itself is stunning — beautifully maintained, with elegant décor, comfortable rooms, and thoughtful details throughout. Every corner reflects attention to quality and comfort. But what truly made this stay unforgettable was the exceptional service, especially from the general manager Mr. Saad!!! I’ve stayed in many hotels around the world, but I’ve rarely encountered someone so genuinely dedicated to guest satisfaction. The general manager went above and beyond to ensure every part of my experience was perfect. They greeted me personally, took time to understand my needs, and checked in regularly to make sure I felt at home. Their warm, professional demeanor, combined with their quick problem-solving and genuine kindness, left a lasting impression. Whether it was helping with special requests, offering personalized local recommendations, or simply being available and approachable, they truly elevated my experience. This stay didn’t just meet my expectations — it far exceeded them. If you’re looking for a hotel where you’re not just another booking, but someone who matters, this is the place. I can’t recommend it enough, and I will absolutely be returning. Thank you again to the incredible team, and especially to the outstanding general manager — your leadership and care made all the difference!

Everything

I am a disabled person and wheelchair user The staff , general manager Mr Saad and receptionist staff Mr Ahmed and assistant ,were extremely helpful ,our room was very comfortable with large bed and bathroom. It was kept clean by Nadia everyday it was spotless The Hotel itself smelt lovely, a most beautiful place I was able to use the pool and enjoy all facilities. Lunch and dinner menu were reasonably priced with enough selection if you didn't want to venture out although it would be a shame not to take advantage of other restaurants near by. Would recommend in a heartbeat.

The only thing I would recommend is that for a disabled person grab rails should be fitted in the toilet area to assist with that function and a shower chair should be made available. I had to use a plastic garden chair, which was adequate but not ideal

I recently had the pleasure of staying at Mirage Royal Deluxe, and my experience was nothing short of exceptional. From the moment I walked through the doors, I was greeted by a warm and welcoming staff who ensured my check-in process was smooth and efficient. The room was immaculate, spacious, and elegantly decorated, providing a perfect blend of comfort and luxury. The bed was incredibly comfortable, ensuring a restful night's sleep, and the amenities provided were top-notch. I especially appreciated the attention to detail, such as the high-quality toiletries and the well-stocked minibar. Housekeeping deserves special mention for their impeccable service. My room was thoroughly cleaned and refreshed every day, with towels and linens replaced regularly. The housekeeping staff was discreet and respectful of my schedule, ensuring that my room was always pristine without any inconvenience to me. The hotel's facilities were equally impressive. The fitness center was well-equipped, and the pool area was a serene oasis where I could relax and unwind. Dining at the hotel's restaurant was a culinary delight, with a diverse menu featuring delicious, beautifully presented dishes. The location of Mirage Royal Deluxe is also ideal, offering easy access to local attractions and transportation options. The concierge was extremely helpful in providing recommendations and arranging tours, making my stay even more enjoyable. In summary, Mirage Royal Deluxe exceeded my expectations in every way. The combination of luxurious accommodations, outstanding service, and excellent amenities made for an unforgettable stay. I highly recommend this hotel to anyone looking for a superb travel experience.

We had an amazing stay here. The staff were all extremely helpful and friendly, especially Anflous Mohammed who works at the pool bar. He went above and beyond to help with my husbands strict dietary requirements, and was a very friendly gentleman. Great at his job and a pleasure to deal with. The hotel is lovely and we will definitely be back. Everything you want and need isn't far away. The hotel itself is beautiful, especially the lobby, it is stunning. Breakfast was great with lots of options, the room was spacious and clean. All the food was tasty and made to order . The pool is fabulous too. Again, a special Thank You to Anflous, you went above and beyond for us, no matter what we asked, you helped us with.

Nothing

Suoer friendly fronr desk staff. Thanks to Mr. Hanza, Mr. Cherif and Ms. Hiba. Very nice pool and great breakfast.

Some broken furnishings in the room. Hotel in general has seen better days, i.e. door alarm beeps upon entering, balcony doors don't close fully, etc., but nothing dramatic.

We had a large double room which had beautiful 180 degree views of the city where we could see the early morning balloon flights in the distance on the sunny mornings and were upgraded during our stay to an beautiful and huge junior suite over lloking the pool. The staff were extremely helpful from housekeeping and room service to the front of house team who couldn't do enough for you to ensure you had everything you needed. Big shout out to Fatima who was great especially given our limited french her English was a blessing :) Great Cocktails in the bar and lovely to be able to sit around a pool after a day around the city especially roaming the Medina, and in January too!

Lack of decent air conditioning, to be fair we didn't see if they had any fans but I would expect decent air con in a hot country, but this is not a modern new hotel to be fair.

The staff were incredible and really looked after us, Manager Saad always stopped to see how we were doing and offered assistance if needed. We were offered our own personal Moroccan meal in the restaurant, which was a highlight of our trip. We got a real experience into the culture of Morocco. The hotel was beautiful and incredibly quiet for most of our stay. Even though it was Ramadan, we were able to get beer from the hotel, which was amazing!

The only issue we had during our stay was noise from a joining room. It states that the rooms are soundproofed. However, you can hear everything through the joining door, and we were unfortunately woken up by a guest at 3:00am one night, which wasn't ideal. We stayed during Ramadan, which was a lovely experience. However, we did not check beforehand what facilities would be available during this this time. The Bar and Spa was closed, which was a surprise (Our fault for not checking though).