the room, staff, location, breakfast...everything was great. Easy access to the undeground station. After we changed the room, it was absolutely ok, clean, warm. And again, the staff was really nice and helpfull.

If there wasn't the experience of one night in the room nr. 1, I would give 10. I don't understand how can such a great hotel with a great staff put a family with kids to a freezing room which smelled extremely of mould. I rather not imagine, how the walls look like behind the head boards. I would be ashamed to offer such a room to the guests (the same probably for room nr. 2, which was next door)

The hotel is located in a quiet location, away from main street. All the staff was very polite, friendly and professional. We were welcomed with a warm smile every time we left or returned to hotel. Rooms are very clean and in good shape. Breakfast had variety of different foods, all fresh and good tasting. I can easily recommend this to families looking for a place to crash after a long day visiting London's many attractions. The hotel is situated 3min walking distance from Earls Court tube station. In close proximity you can find many fast food places, grocery store, a pharmacy and other facilities.

Flatscreen TV had many channels, but had occasional glitches in picture (pixelation, audio drops). It was not important for us at all, but may be important to others.

Breakfast was perfect,

Our Tv was not working and the safe was broken.

The staff were respectful, polite, helpful, caring people, and very friendly. The facility exceeded my expectations by far above a perceived level when I booked online. I walked into a huge surprise of extremely high quality values for money. The food was delicious and the restaurant crew were always smiling and available to serve without hesitations. The bathroom was clean and the room was comfortable. I would come back again anytime soon. I recommend Kensington Court Hotel for your next visit to London.

The lift was a bit old but worked. I just would suggest a little upgrade for a sense of better state of mind for the guests.

Location was amazing, very close to metro and bus station. Breakfast was good, everything you may need to start your day. The staff was very friendly and supportive. There was renovation going on the ground floor which was not a problem for us as the workers were friendly and considered our plans for going in and out. Room was regularly cleaned every day and all the towels were changed daily as well.

The AC in the room was old and filters were dirty and the filters were covered with dust which made us cough a lot especially in the evening. I think once the renovation is completed, this wont be a problem anymore.

The location is great! However, the breakfast is quite poor. The staff is friendly. The rooms are very small, and there is a smell of paint in the room. The toilet flush works poorly. Even a child had to spend 10 minutes in the toilet, flushing five times in a row.

The parking is not free, as mentioned in the Booking.com description. We had to pay 20 GBP plus taxes every 24 hours. If you leave the hotel during the day, then the parking costs 30 GBP plus taxes. This was very upsetting from the start and spoiled the impression for the entire duration of the stay at the hotel.

Fab location near many pubs restaurants and Earl’s Court tube Exceptional staff Very clean Very quiet even though you’re close to Earls Court On site parking Large room with very comfy bed….. sofa….. bath and shower Lovely buffet breakfast included

This isn’t a criticism…. Just an observation I am disabled but ambulant on crutches for short distances The hotel has NO step free access 6 steps outside to get in and once inside..the lift to the rooms is very small….. just big enough for 2 people and would not accommodate a wheelchair Just something to be aware of if you’re a wheelchair user.

We stayed last week in your hotel for a 4 night stay. We said we would leave some tips to the staff but unfortunately, we have not been able to do it at the end of our stay. We were short in cash. Anyway, we really appreciated our stay and would like to thank especially Marufa and Salim. They have been perfect with us! The housekeeping team and breakfast team were great as well! We will definitely recommend this hotel and we'll come and stay the next time we stop by London. Have a great afternoon. Mr Girard, Ms Boisseau and Leo (their son) The french family

Positives. Amazing location with tube station 5 minute walk away. Central to most places of interest. Staff were very friendly. Room was spacious and clean. Breakfast was a good selection and fresh. Slight negatives. Our room was next to the lift and although it didn't keep us awake you could hear it. If you like a soft bed you might struggle. The bed is firm. The tv didn't have a great selection of channels. Overall the stay was positive. We did lots of sightseeing and the stay was clean, comfortable amd good value for the location.

Great accessibility of public transport Older but clean hotel, everything was working Spacy room and comfortable bed Good breakfast Good value for the price I would come there again...

I would appreciate more sustainable approach; towels were changed every day, even if they were hanging; opened but not finished soap replaced by new one Our room was directly next to the elevator - a bit noisy and could be a problem for people with poor sleep; but no noise from outside and absolutely adequate considering the price. (For us it was ok and we slept well :) )