Greeted with a very warm welcome , offered a hotel tour which was a nice touch , thank you. Apologies cant remember the lovely ladies name. The spa therapist was fantastic, did a great massage treatment , was attentive and kind. Thank you!! However, the spa reception staff did not really care about guests. We were waiting over 20 minutes with no communication. We asked a couple of times what the delay was, ignored. Then handed a medical form no explanation my mother was disappointed by this, again we had to do all the asking. For a spa with such high pricing, suggest customer service training...! Same for the bar staff, the bar was pretty much empty , and it took a while to get the staffs attention even for the menu. Had to go up to the bar to place my order. As the ladies at the bar were in deep chatting mode, ans continued through out the whole duration. The hotel is clean beautifully decorated. This is an honest review , hope its helpful.

The hotel is beautifully designed and located in a great central area. The room was comfortable.

Unfortunately, my first night was completely ruined by loud music from the bar upstairs inside the hotel. I had just arrived from a long flight and couldn’t sleep due to the noise, which continued until midnight. It took four calls to concierge before anyone answered, and I was told there was “nothing they could do.” There was no initial solution offered—no room change, no compensation until I demanded to speak to a manager. This is not acceptable for a 5-star hotel.

Very convenient location. Team overall very friendly, the doorman were the most attentive. I appreciate having the power adapters available.

Rooms are very small/ narrow and they charge way too much for breakfast $44 USD is absolutely ridiculous. Go walk one block and a great coffee and breakfast for half the price for two. The lobby is a bit dated and tired, especially the entry runner rugs. Never received our welcome drink.

Good location and comfortable bed and pillows

Service in the restaurant was disappointing - staff too busy chatting. My main course arrived and still no wine arrived. I asked twice for dessert menu and then once I had received it, no one bothered to take my order, so I paid my bill and left. The restaurant could have been great as I was sitting outside but staff chatting amongst themselves and not watching tables - disappointed

Stay at this hotel many many times and it is always excellent. I never ever have any reason to complain.

Nothing

One of the best stays I’ve ever had in London! The management was incredibly friendly and considerate. I had a minor issue with my room, but without me even asking, they upgraded me two categories up to a room with an amazing view of the London Eye and Big Ben. They also left a handwritten apology letter, which was such a thoughtful touch. The rooms are elegant, comfortable, and well-designed, and honestly, my favorite part was the Japanese-style Toto smart toilet, high-tech and surprisingly impressive! I’ll definitely be staying here again.

Nothing to complain about.

Everything

The taxi can’t stop front of the hotel

What isn’t there to like? This was one of my favorite hotel stays to date. From the attention to design AND service, this hotel had everything for each person on our trip. The location was very accessible and safe. The amenities were endless. From my 7am outdoor runs (where the staff would greet me to and from) to our group hang outs at the rooftop bar, every moment was truly enjoyable.

It wasn’t an issue as it was helpful for sleep — but if you want a room with natural light, avoid receiving a room that faces their “court yard”. It made it a little difficult to get ready in the evening but manageable.

Location, interior design, staff’s reactivity.

Fifth star seems to have dropped from the sky. Staff joking and laughing with each other at the entrance, in-house Mediterranean restaurant is a shame, service quite slow. As the hairdryer’s plug didn’t fit the wall plug in the bathroom, I used it in the bedroom. I won’t tell you the amount of dust that it pulled out randomly… They have come at least 3-4 times to check if anything was consumed from the mini bar. Leaving aside that nothing was consumed, I suggest management to calm down with their policies as it doesn’t match the audience. If someone can pay a week at your hotel, he can surely also be trusted enough to pay his consumptions at the checkout. Spa pool is filled with tons of chlorine.

Beautiful hotel, starting with the lobby. The room was pretty and a good size. Staff were quick to help and went so far as to do some printing for me. Ate at the champagne bar and restaurant on the 1st floor. Service was very good, as was the food. The doormen were attentive and very helpful. Once you check in, you do feel like you're away from the hustle and bustle of London. It's an excellent location right in Central London. I wasn't happy with my bathroom (there wasn't anything structurally wrong with it. It just wasn't suited for me). Once I made the complaint they offered to move me the next day which I said wasn't necessary. They were quick to try and solve the issue. Despite not liking the type of bathroom i was given, I have to say it was a very pretty bathroom, especially the blue tiles used.

Nothing