I liked that the hotel room was very clean. The bathroom was clean and had all the essentials, including hair dryer. There was an electric kettle in the room as well as some tea and coffee. There were water bottles left for us. Bedding and towels were also clean. Both the double bed and the sofa bed were comfortable. We didn't have our breakfast included in the room price, but we paid for it separately €25 per person, and our kids ate for free. The food was very tasty and there were many options available. Variety of choices - from cereal and yoghurt to sausages, bacon, and eggs. Freshly made smoothies and freshly squeezed juice. The coffee was to my taste. My son has food allergies, and the kitchen staff were able to prepare some food suitable for him. Also, they were able to answer all my questions regarding the food ingredients. Next to the restaurant there is a play area, so we could finish our breakfast in peace while the kids were playing. There was public parking with plenty of car spaces. It costs €25 per day. There is great transport near the hotel. There are trams and trains etc. within 2 minutes walk from the hotel. We took the tram to the central part of Vienna, and it took about 20 minutes to get there.

It would have been nice to have slippers in the room for each of the guests.

We loved our stay here. Staff were so nice and helpful, the hotel and room were very tidy with multiple lounge areas, the location was great and we loved having access to the sauna and fitness centre after a long day.

No fridge in the room, we got a bath based shower instead of the walk in shower which was advertised when booking our room, not much info regarding HOW to use the sauna (towels and robes are provided but not in the room) and the sauna being open from 5-10pm is quite a short time frame as tourists would typically be out and about during these times, no Netflix on the TVs which is a total bummer.

The hotel is perfectly located, just a short walk from the train station. The room was clean, spacious, and comfortable, with high-quality toiletries provided. A nice bonus was that the minibar was included at no extra cost. Breakfast offered a wide variety of options, which was much appreciated.

Depending on the floor you were on and the time you went for breakfast, we sometimes had to wait through up to three elevator cycles before we could get in. The breakfast area was relatively small, and at times there were no available tables to sit at. I would have appreciated better organization from the staff to manage the morning rush more efficiently.

I really liked that the hotel had everything we needed to feel comfortable and at home. The rooms were spacious, the beds very comfortable, and the bathrooms clean and large, with Rituals bath products that made every shower a treat. I appreciated being able to keep up with my daily exercise routine, and my kids loved the playroom where they made friends with other children from around the world who were also staying there. It was a perfect combination of comfort, convenience, and family-friendly atmosphere.

The only thing I didn’t like was that there wasn’t enough coffee in the room for a true coffee addict like me—I could’ve used a few extra pods to start the day just right!

We had been in Vienna two weeks before seeing the sights. This was strictly a stop for the night between Budapest and Frankfurt. Can't get a more convenient location to the train station. We exited the station turning left and walked around the building. If you come off the train platforms and turn right and exit that door, cross the street you have arrived. Big new hotel without much old charm but a good sized nicely appointed room with coffee, tea, water and a kettle. No fridge.

We can't comment on the quality of the breakfast, we passed at paying €26 per person but there are numerous places in the train station where you can grab something to eat.

The location is just fab !! The railway station is just in opposite of the railway station which is very convinient for anyone travelling by train ! We has a car , parking was convinient in the basement of the building which is 25 euros per day after the 4 euro discount the hotel offers. But remember you cant really take your car in and out as everytime you will pay for the ticket so make sure you park the car and travel by feet , metro or tram

The hotel dosent allow free parking for customers and the cooling system isnt that great , would recommend customers to probably get a small fan if possible incase you are used to sleeping in a cooler environment

Superb location, very clean room

Check in process takes too long, long queue during peak hour, only one counter opened during peak check-in hour.. the man from front office handling my check-in is not friendly at all, he was not quite willing to write me the card for a free drink redemption even I have done my registration for loyalty program based on the notice at front counter. Hairdryer socket not in good condition, need to keep holding on the socket only the hairdryer can work, took a long time to dry hair due to its specification

Location is great 3 min walk to Hauptbahnhof which is 15 min train from the airport, also lots of trains to czech republic Close to U1 which is 20 min from Westfield Donau Zentrum big mall.

There was smoke smell in the bathroom

This was my first time in Vienna and my first stay at this hotel. Everything was excellent from check-in to check-out. The room had enough space for a family of three. The location is very convenient, with an Aldi store and several restaurants right next door. One thing that caught my attention was how clean the room was. I've traveled extensively in Europe since moving here, and it's rare to find a bathroom without mold in the shower. The room was spotless, and the bathroom was the cleanest I've ever seen! I highly recommend this hotel.

Nothing!

The location of the hotel, right next to the train station. The food at the restaurant is very good, very diverse and delicious breakfast. Clean room, very quiet. The cleaning ladies were very nice.

Very crowded at the elevators, because 2 out of 3 were working. Playground without toys, blackboard markers missing. Very few staff at the restaurant, which is why we waited a long time for our order to be taken and the food to arrive.