The location of the hotel is great for tourists to walk to nearby shopping, dining and some sight seeing. Appreciated that the room had a mini fridge, microwave, and carafe to boil hot water.

Wish the property had an onsite fitness center ( the local one they give you a pass to is pretty grimy and worn). Can be difficult to find the hotel from the street initially. The power went out late in the evening during our stay for about 3.5 hours and the hotel did not have flashlights to provide guests. I expected more from a 4 star hotel. Also the A/C went out at the same time and into the next day and there was no courtesy message sent from the hotel letting guests know.

The included breakfast (anything on menu) plus coffee was top quality and could be had in room (I learned too late) Their courtyard is lovely as is the view from balcony & terrace. Bedding was fine, L’Occitaine products, Nescafé, kitchenette, and of course the welcome present. concierge was competent and the location central to best of Montreal. Cafes and restaurants nearby are great and the architecture is gorgeous. Location location.

Storage space for clothing and outlets sporadic and sparce. Cleaning starts a “bit” early if at breakfast. Again, friendly staff so no real issue. Young desk staff don’t seem too familiar with area from restaurants to landmarks. Better to ask concierge, Also construction on St. Paul made things a bit less charming at times, but we found our way around it. doorman, anyone from the area.

Located in Old Montreal by the Port, this hotel is close to many restaurants and bars. The staff are very accommodating and professional. We had a small suite which came with a very large bathroom that had a separate bathtub and large shower. Overall our stay was very good and we would stay here again

Breakfast was included in the package we chose and was a bit disappointing: no croissants or viennoiserie at all, limited choices for the included package and even the extra add-on possibilities were a bit meh. The espresso drinks were from a commercial Nespresso machine and should have tasted much better.

I believe the rooms were renovated since we last stayed and it was bright modern and clean. The staffs are friendly and professional which I wish we had more similar service in the US hotels. It is pet friendly and valet service was also smooth. You do have filtered water and ice machine on each floors as well as a kettle and nespresso machine. The room came with a small kitchenette. Very pleasant stay in the heart of Old Montreal. The area is under lot of construction so the streets are hard to navigate and if you have a car you might find a bit confusing but use your common sense and you will be fine!

An incredible staff went to a lot of trouble to see if we they could find us a room with 2 beds. Although nothing was available, we laughed when we opened our door because the room was huge and much more than we could have expected. Great location to walk through the older part of the city.

The google map driving directions were not accurate, so it was a bit difficult to find. The signage for the hotel is not very clear. Once we reached the correct street, we stopped in the middle of the one-way street to look around and the valet run out to greet us, so we found it by accident.

Outside of the beautiful hotel/ location, we loved the people who manage the property! Incredibly helpful & thoughtful. From the check in through the wonderful staff throughout, including the GM himself. They took great care of our family during our Christmas visit. Thank you!

Very little not to like. Our only feedback is that the lobby, public space can be redesigned and better utilized. The space is segmented, with a small seating area next to the fireplace. Could they open it up and create a more inviting atmosphere with bar, lounge etc?

Great location in Old Montreal right around the corner from Notre Dame Cathedral. It was very convenient with valet parking and just a 5-minute walk to the closest metro station. Staff was very pleasant and helpful. Our room had been upgraded to a suite which was a nice bonus, and our room(s) were very clean and comfortable. The lobby smelled so good, too, that I even bought some of the fragrance to take home!

There was a nice outdoor courtyard in the back of the hotel for the restaurant, but we would have enjoyed having access to it outside of the restaurant hours as we were looking for a place to sit outside and enjoy a bottle of wine in the late afternoon.

-Location. It really is at The heart of Old Montreal, steps way from the Notre Dame Basilica. -Our room was in the first floor, very spacious. The sofa bed is uncomfortable but great for kids. Our daughter had no complaints. -The shower does need a door, a big puddle can be made if not carefull. It's big though and it has a tub too. -Im glad we got the breakfast included. It was delicious!! Get the velvet waffles. Be aware you will be charged fees and taxes for using the restaurant even if included in the stay. -Very comfortable and it seems like recently updated! The staff was very nice and helpful.

The extra fees for the use of the restaurant, the parking is very expensive $45 plus tax per day. The bathroom shower needs a door. The sofa bed is uncomfortable.

Lovely staff, very helpful. Wonderful room in a quiet area of the hotel, especially considering lots of road work around. Excellent location, walking distance to many sights and restaurants. Lovely bathroom products too. Overall, a charming boutique hotel.

The fact that the restaurant was only open on the weekend was quite surprising, (my fault for not reading that fact on the website). The breakfast was adequate but service very slow, due to lack of staff it would appear. A breakfast buffet would be a more practical way to handle this. Also, even though the restaurant was closed, at a minimum the bar area could be open during the day for guests to enjoy a beverage or light snack. A real surprise for a hotel of this caliber and price.

Our room was lovely--spacious and comfortable.

We couldn't get into our rooms until 4:30 or so, we think because they were trying to give us two rooms on the same floor--we wish we had been given an alternative rather than sitting around waiting for the rooms to be ready--and this was in the middle of the week. Also, the breakfast, which we paid for, was not good--it took too long to get it and some of the dishes were not hot. Clearly they have a staffing issue in the morning. And, the lovely bar and patio, even in the height of the summer when we were there, was only open Thurs-Sun, which was a big disappointment. We might have booked for different nights had we known this.