The comfortable beds. Plenty of storage space in rooms well equipped. Clean and tidy. The good service from staff, friendly and efficient. Being able to walk to Castle and Princes Street

The poor choice on the menu, if not vegan or vegetarian! Having to be forced to pay £18 for a light continental breakfast, if that is what one wanted? The sticky tables in the restaurant that are wiped and then re-wiped with the same messy cloth. I do doubt they are ever thoroughly washed? No shops or bars in immediate proximity to hotel to hotel

Pool spa- Nice, clean. Shame the staff were a little slack in terms od enforcing the no children in jacuzzi rule. Other than that this was a real plus. Room- Clean, good size, comfortable, quiet, enjoyed it. Food- Eat there one breakfast (good), properly cooked, warm and stocked up quickly, one evening meal (also good) Bar- Not too bad price wise, staff friendly and efficient. Reception- Good, friendly staff. There was an error which said we had £15 to pay when we checked out but this was taken care of straight away, no issues, called us a cab when leaving, very helpful when arranging swimming. Location- Great, 10 min walk from castle and bus tram routes. Sleep 😴- Excellent, bed comfy. Thoroughly enjoyed stay.

NA

Great location just around the corner from Grassmarket so it was nice and quiet. Hotel was spotless. Room very modern and spacious. Loved the separate toilet away from the bathroom. We had a bath and a shower cubicle. Plenty of choice for breakfast which was self serve. Nice bar area and a nice selection of food and cocktails. All the staff were very pleasant and helpful. I wouldn't hesitate to recommend this hotel. There was a swimming pool and jacuzzi which we wish we had known about as would have taken our swimwear. But we know for next time. Bed so comfy, had 2 great nights sleep.

The hotel is great. Breakfast is excellent, with many options and a decent space despite the number of people. The room is comfortable, bed and pillows are fine, and the shower has strong and hot water. The room temperature was also great at all times. There are plenty of restaurants within walking distance of the hotel.

First, they just do not refill soap. We were without soap for 3 days and had to buy some at the pharmacy. Bad. The second thing is that the restaurant could have more options. Since 100% of the cafés close by 5:30 pm, the restaurant could offer sandwiches, e.g. club sandwiches.

First stay at the Novotel, Edinburgh Centre. We enjoyed our stay very much. Check in smooth and staff very attentive and helpful. Room was excellent, all amenities as stated. We were only staying one night to attend the Edinburgh 75th Tattoo so we really didn't have a lot of time spent in the room but it was lovely. Really liked the decor and fridge etc. Lift to all floors and the added bonus of the swimming pool, jacuzzi and sauna was great too.

No complaints really but £369 for one night for two is pushing things a bit - you could have a week's holiday abroad for that but having been coming to Edinburgh for many years it seems that the prices over the past 10 years have risen year by year especially post pandemic. We have stayed in a number of good hotels during that time and the Novotel is up there among them. So as I said - no real complaints.

Amazing Scottish breakfast. Rooms were spacious and clean, beds very comfortable. Big bathroom, big shower with Rituals shampoo and shower gel. Loved the room, super clean. Big TV screen. No AC, a little warm in the room but big windows could be open to cool it down.

Did not mind that it was not provided but would have been awesome if slippers/robe were provided. Nothing in minibar except water (but they have a great bar inside the hotel). Not possible to AirPlay or stream from phone to TV.

checkin was straightforward the pool you need to call reception when you want to use it, but generally speaking we were either immediately allowed to go or went in ~20 mins (at busy evening time). The pool is small but the kids loved it anyway. Jacuzzi and sauna were nice bonus. We had queen room with sofa bed for 2 adults and 2 small kids, and it was fine, not lots of space, but worked ok. Breakfast seemed expensive, but we booked in advance and I think it seems cheaper that way. It was a really nice buffet - bacon/eggs/bread as well as yoghurt/fruit also croissants and also a waffle maker which was nice. TV was huge although we didn't use it that much. staff were helpful and friendly.

toilet is at the entrance to the room and the bath/shower+sink is further into the room. I find it strange not to have a simple tiny sink in the same room as the toilet.

Staff are adequate and courteous. Bed is comfortable.

It leaked when we were there. It was pouring water from the ceiling of the toilet.

I have just 2 complains We had booked a handicap parking spot, but it was just as narrow as a normal one (and they were very narrow), so it is not possible for a handicapped person to get in or out as the door isn't able to open fully. How you can call it a handicap spot is a mystery... The day we left, the 2 elevator were so occupied, that it took us 20 minutes just to get down to the reception... Oh... almost forgot... a fridge usually means cold... ours was warmer than the room, so absolutely useless... Otherwise a super nice hotel. Beds are very comfortable, standard room size is okay and breakfast is great.

The reception staff (Sofia) at check in was really helpful and welcoming. The lay out of the room was a little unusual. Entering the room with multiple suitcases was cramped due to the wardrobe/seat and wall. The toilet not being in the bathroom was a bit unusual and the sofa bed took up a lot of space in the room. However the room would have been spacious without that, and to be fair we needed it for our little one (who said it was very comfy) The room was quite warm the first night despite the window being open. The bed was comfy and we liked having a separate bath and shower. The hotel was central without being noisy and had all the amenities needed. Parking on site was also a bonus! We would definitely recommend this hotel to others