Excellent selection at breakfast and staff were all lovely. Room was a good size and bed super comfortable.

There were lots of picnic benches at the front of the hotel, lovely for the sunny weather at the time. Unfortunately it was quite rowdy with other guests who were visiting for a wedding and were really drunk, made it feel more like a beer garden and not an area attached to a hotel. It would have been nice to sit out in the sun but some guests were swearing and abusive, we spoke to staff and they did have a word with them but it sadly continued so we avoided the area and sat indoors.

Breakfast was exceptional had a good selection of food choices. Room was great, staff were very friendly and professional. The use of the pool and spa facilities was a great experience and again very professionally run. Thank you for a great stay.

My only complaint is that upon final confirmation of my stay there had been a mix up with the bedroom set up (I asked for king room with two beds) when I rang and sorted this oversight I was not afforded the courtesy of a free upgrade, which I discussed with them and have had in other hotel chains around the country if required. This is not a major problem but as I have worked and stayed all over this great country I thought it strange and worth mentioning.

Location, spa facilities, friendly, polite, helpful, knowledgeable staff, comfortable room, breakfast choices amazing. On requesting extra condements, this was dealt with efficiently. Restaurant staff were super friendly, helpful and ensured you had good experience. Comfy rooms, great notification re spa access. Excellent vibe all round in hotel

jacuzzi in spa was not fresh & folk staying in jacuzzi too long not allowing for others to use! spa changing rooms could do with bathing suit dryer for future reference, as not all guests have premier rooms, so drying off swim wear takes time. Car parking should be free!!! if you are guest at hotel, should you not be entitled to free parking.

Excellent location and staff were amazing. Really lovely stay and will definitely be back. The pool and spa was so relaxing just what we needed. The rooms did not disappoint so spacious and comfortable we did not want to leave the room. On the Saturday night we had ordered room service and due to an incident in another room opposite us it was delayed. The staff were very apologetic and although the food was cold by the time they had got it to us, we explained the next morning and they were so good with us and offered a free nights stay. It was no fault of their own and they could not do enough to make sure we were not to inconvenienced. Top marks for the staff from the desk to the security to the restaurant they were all simply amazing.

There is nothing we did not like.

The location: near the train station. Did not hear the trains from my hotel room, but it was close enough to see people waiting on the platform for a train. It was also a 15 minute walk to the library where the coach picks up and drop off. We took Flixbus from London. Near the City Centre: walking distance about 10 mins Stayed from Wed to Sat. Asked staff on Friday if I could have late checkout and it was granted free of charge and no hassle. Breakfast: lovely, good choice. Staff greeted us with recognition. Products: good quality shower gel, shampoo, and lotion. The lotion was so rich, and the smell was gorgeous.

Big pink stain on my room carpet, which was missed when we checked in as we checked in late at night. I had to ask reception for shower gel. Bottle was empty before housekeeping came to clean room, but they missed checking the bottle. It was replaced when we got back.

Stayed for 3 nights and would love to stay for more, I will be back. The room was cosy, good aircon, lovely comfy bed. Didn't try the pool or evening meal so can't comment. Had breakfast in room one day, price is a little high but it was tasty and you know this before you order. The Gin Bar provides food where we ate a few times. Staff throughout the hotel very helpful.

Not enough info on the parking situation. Parking is in the Stephenson Car Park. Park on level 10 and there is a pedestrian access to the hotel level. We had to climb up and down a lot of stairs to get there as we didnt have this info.

Everything😊 Our bedroom smelt lovely and was large and airy. Lovely comfy bed and large ensuite with walk in shower. 3 members of staff went out of their way, to make our stay special. Dan restaurant manager, nothing was to much trouble for him, whatever we asked for was received with a smile. Taylor waitress gave us advise on good places to visit and again so happy. Hannah receptionist found us a quieter room on the Saturday night, again took me to show me another room at back of hotel. Nothing again was too much trouble even though I forgot to take everything out of one bedroom to the other, and she had to make another trip up to the room. All these members of staff and others that haven't been mentioned,made this a lovely hotel to stay at.

Nothing

The hotel is very large, clean, modern and spacious. Service from the reception staff was excellent and they were able to facilitate an early check-in for us. The room was large and clean, with comfortable beds. Breakfast was also excellent and the staff, particularly the breakfast manager, were very attentive and quick to deal with any issues or requests. Overall, one of the best hotel services we've had at a mid-range chain restaurant in the UK for a number of years.

We had hoped to use the swimming pool on the day of our departure but it was full and required an advance booking or waiting list so we were not able to use these facilities as hoped.

The hotel was lovely, the room was very clean and smelled lovely. We used the spa which was lovely, except the locker ate my £1 coin so I just had to leave my belongings in the locker. We had a few drinks in the bar which was lovely and it was a nice added extra having the piano player. Perfect location. Would absolutely recommend! :-)

The room was spacious and very comfortable. There were complimentary teas and coffees with biscuits and water. the hotel is greatly positioned behind the main station. Great sleep. No noise. The carpets were deep and muffled any sound. The towels were big and fluffy. The bathroom had a bath and a shower! Great curtains for total blackout. The pool is smaller than expected, though the water is warm. The steam room is bigger than expected and really good. There is a gym and Jacuzzi, and it looks good though I did not use them.

There were a little stains on the carpet in the room. Could have been mud or a tea/coffee stain? The Internet is not too great, as I was trying to see TT highlights on yout ube but keep on breaking up. I would have liked some eucalyptus scent in the steam room for greater enjoyment.