Ideal location to visit Lille. Easy reach (walking distance) from Euro Lille (Eurostar station) and literally on top of the Christmas markets square. Lovely cheese spread for breakfast.

This was not an issue for me but people with scarce mobility may find it difficult to navigate this hotel, as it develops on several floors of steep stairs and no lift. The mattress is too soft for my taste. At night there was a strange buzzing noise, like a vibrating phone which carried on till the morning - not sure if it came from the hotel or outside, but if you have light sleep it may be very annoying.

All the staff were friendly and accommodating. The room was perfect. Good view over the city. Comfortable bed, clean and tidy rooms. Good breakfast each day. Housekeeping came in each day and freshened the room up. Heater in the room warmed it up nicely and kept it at a constant.

My only niggle was that the shower head needed de-scaling and the hair dryer didn't work. But neither impacted us greatly. Shower worked well otherwise and the hair dryer was no loss.

The location was fantastic, central to everything in Lille that I wanted to see. The staff were very pleasant and helpful. The bed was really comfortable.

The room had a coffee machine which was great but unfortunately the pods were not replenished during my three-night stay. I think it'd be good if some noise-reduction around common guest areas would be implemented - other guests coming and going and slamming their doors and having conversations right outside my door was a little disruptive at times. Otherwise, great stay!

The staff was warm, kind, and very very competent. They provided us with additional information and even offered us a larger room at same rate (on the base of availabity of course). The whole structure was functional and very clean; the reception is 24/24. The hotel is close to the city center, a bus and metro stop as well as the major attractions; there's plenty of bars, restaurants, shops of all kinds, including a huge mall just around the corner. Really recommended for both work trips and cultural holidays!

Nothing

Room booked was a superior double but it was very small and had next to no space around the bed. In addition, the bathroom door did not close because the vanity unit blocked the way. Therefore, no bathroom privacy! However, everything else about the hotel was excellent and the staff really helpful and friendly.

Room size - we booked a superior double and had upgraded from the cosy double! Therefore, I dread to imagine the size of the cosy double room!

Location is absolutely superb. Parking in city centre very welcome (must pre-book). Staff were excellent and helpful. Room was very clean. this is a quirky hotel ideal for a short weekend break - would visit again.

Toilet squeezed under sink (not joking) made it difficult to use and extreme accuracy an essential requirement. Bathroom sink cracked a long time ago and left damaged. Shower tray damaged same as sink. Window blind fell down. Breakfast area is tiny, people standing up eating Brekkie as layout chaotic and unusable. standard of breakfast itself poor, although probably worth the 10 Euro surcharge. If it wasn’t for the superb location and car parking I’d probably advise looking elsewhere tbh. However, those two attributes make it well worth accepting the foibles.

Location was great Super clean The bed was extra comfy It's located in a busy area but the place is very well insulated

The room was a little bit cold, but there was an electric heater inside the room The bathroom had an intense bad smell There is no elevator and even for the reception you have to go up one floor, I wouldn't recommend it to someone with mobility issues

Very well located in the centre on Lille and right by a metro station. Staff were friendly! And the breakfast was superb- great variety.

Staff didn’t explain how to lock door properly. You are meant to lock within so that no one can just open your door from the outside. We had a random man scan his room key against our door at midnight and opened our door while we were in bed!! It made us feel less safe.

Prime location as the hotel in a city center. The room was comfortable and basic amenities were provided inside the room. The staff was friendly as to show the interesting points to visits around the city.

The room was not soundproof as you can hear some sound outside the door. Improvement on the complimentary tea and coffee inside the room.

Staff friendly and helpful. Location very good in the centre and near Gare de Lille. Stayed here at the last minute after finding out we couldn't get to Avignon due to problems on the trains. Turned out to be a really good short break in an interesting city. Hotel easy walking from most of the best sites and great bistros.