The staff are wonderful! Sophie and Ladu were incredibly patient and supportive, and another receptionist even gave us a "lunch box" for breakfast as we had to leave for the airport at 3:00 AM. I got the feeling from the buffet area and elevator that the guests of this hotel were pleasant and nice people, mostly families. It's not within walking distance of the attractions, but by taking a Bolt ride, it will only cost around Lari 5-12 , especially when it's not a busy time.

The duvet cover and the flat sheet were too worn out and dated as if they were scrubbed, that when you are with it, It scratches to your skin, very uncomfortable feeling. There was a day the we were served a new coffee mug in the room that had a black dot hole inside that I couldn't even take a picture of and post. When we arrived we were given a room with a balcony with a backyard view of the hotel's neighborhood houses on the 4th floor which I complained about, it dismayed me, so they transferred us to the 6th floor on a room without a balcony but with at least a nicer view, and yes, with the same blanket issue.

Me and my family stayed here for one night during our trip to Batumi. Everything was good: a clean, ventilated and well-designed room with two isolated bedrooms, comfortable beds, pleasant breakfast with variety of meals, helpful English speaking staff.

The night we stayed here Georgia won Euro 2024 against Portugal, and it’s been really loud on the streets, but at the same time we’re happy to share that victory this way.

Good location, excellent facilities including sauna, great food options at restaurants. Room was also nice and comfortable. Special mention for Nika at the reception - he was so helpful and welcoming and guided us very well about places to visit in Georgia! Also the staff at the rooftop bar/ restaurant and the breakfast buffet was nice and helpful

While overall stay was great, the night receptionist (lady) who checked us in was very rude and made us feel unwelcome. Also the other day time reception staff also came across as a little arrogant when we asked for a copy of our hotel invoice. It felt a little odd. Other than that our stay was great!

This hotel has been my go to choice last few needs, and being honest it has never failed my expectations. I have couple things to point out, firstly location which is quite decent, close to city center and all the landmarks all that in a chill and quiet neighborhood. Rooms and interior itself are very modern, clean, cozy and up to standarts. Hotel also has a restaurant, which is accesible via room service and as a native georgian i would say food tastes very good, compared to some big and famous restaurants in the city center. Cant forget to mention tha staff, which are very proffesional, communicative and friendly, they always manage to provide top notch service. Hotel which i would always rec

We pleasantly surprised by this lovely hotel that is close to the city center (10-15 minutes walk). The hotel includes everything a guest needs, a high level of service, Kind and empathetic staff, wonderful spa services (swimming pool, jacuzzi and sauna) for guests to use, wonderful breakfast, 2 good restaurants. I would give this hotel 10/10 even though some rooms require maintenance and renovation, but... With the help of the attentive staff, the stay becomes excellent! And it's time to thank the reception team, Mariam and of course the reception manager Dimitri, who made our vacation perfect! We stayed for a week and as a result, we added more days! A big thank you to all the staff at the hotel! We will return to the hotel again and of course recommend it to everyone!!!

Good breakfast. nothing extraordinary but solid. i would like to see a live cooking station for get fresh eggs / omelet. Also, the juices very not fresh but tetra pack. Maybe a bigger selection of sausages and definitely add bacon to breakfast. overall 3.5 / 5

Waiting times in the restaurant is too much but food is good. the bar on the roof top is basically not existent (I travelled with family, so i didn't care much). Spa facilities are not operational and staff doesn't do anything to advertise them. The steam room was not working. These relative minor complaints. overall value for the money 4/5

Great hotel

The room was clean and well equipped. Great shower. The pool was nice too. Breakfast was good choice . Staff very very helpful.

Breakfast doesn't start until 8am - we missed out a couple of times due to early starts but in fairness they did provide a lunch box. My only negative and its a big one is the party nights in the 8th floor bar. The noise in our room on the 6th floor was incredible and it continued until 12 midnight then there were fireworks. We returned to tbilisi after our trip to armenia and if this had Bern a Sunday I would have cancelled my reservation and stayed elsewhere. Avoid on a Sunday night

Living to its reputation, very nice and comfy hotel

Should have Bidet or Muslim shower (Shattaff) in the washrooms

1) Nice hotel with pool, sauna, steam room and gym 2) view from restaurant top floor 3) Friendly staff member at check in upgraded one of our rooms 4) free parking

1) 1st night had a very bad night‘s sleep. Asked the receptionist if we could change the mattress. The receptionist was not helpful and did not take action so asked again and insisted there was something wrong. There was no top mattress as sent for cleaning. Then resolved but was disappointed had to keep pushing to solve….. 2) in town but would not describe as „central“ location