The hotel is superlative and has highly professional and helpful staff who are all well motivated and on hand to assist at all times. The top floor restaurant not only has a superb view of the Old City but has a charming and genuine historic Georgian setting and the food is close to Michelin standards with beautiful soft jazz and the odd (quality) live singer. The food is freshly prepared and the menu is straighforward and not fussy or confusing with attractively presented Veal, Duck, Beef, Chicken and a similar range of fish dishes. All the starters (e.g. shrimp and mushroom Kinchali, Beef Tartar and Tortellini etc are all full of flavour with coriander, garlic ans spices used to great effect). Desserts and wine selection excellent - personal favourite was the dry red 'Vismino' which was easily on a par with a good Margaux or Saint-Émilion. Excellent rooms, many with with balconies with great city views, large bathrooms and all exceptionally clean and well laid out with a useful robes and toiletries . Very useful range of other restaurants throughout the hotel, a specialist tea house (which I didn't visit but must be fun in summer), several cafes and an executive saloon on the 9th floor. Finally, the Spa at this hotel is excellent with a large and luxurious selection of professional massage(s), aromatherapy and treatments with excellent Steam Room, Sauna(s), Ice Pool, Swimming Pool and calming rest areas. The Sheraton Hotel may not be the closest to the old city, but boy it makes up for that in spades by the fact that it is very quiet, finished to a very high standard (completely refurbished just a few years ago), it has stunning views and a large central atrium with seating areas. In summary, the food, service and facilities are second to none and whilst I have stayed on business at several of the other major international hotels in Tbilisi, without doubt this is the BEST place to stay for a luxurious and relaxing experience in the Tbilisi.

Nothing - perhaps a shuttle bus at busy times might be useful for tourists, but given the very cheap and easily booked 'Bolt' taxis this is not a major issue.

They took care of my birthday Thank you very much❤️❤️❤️

We loved every minute of our stay, the staff was friendly, the room and facilities are kept very clean, and the spa has everything you need to fully relax. The bed was incredibly comfortable. Buffet breakfast was delicious, with plenty of variety and fresh ingredients. The cocktails at Craft House were great, but I was not a big fan of the fish and chips there (too greasy). We also used the Club Lounge which offers a great way to relax, grab a coffee or a snack, and offers decent dinner during evening hours. It's not anything huge, but filling and delicious. We went as a couple to celebrate a birthday, I am very glad we chose Sheraton.

Well, i started from Check-in was so fast and Kristina was so friendly and informative, she is really so helpful, anytime when i asked something she was so polite and helpful And Elvin in restaurant when we had a breakfast and was his duty , he was also so friendly and helpful, even when i forgot my medicament he brought it to us. And i want to mention a lady unfortunately i forgot her name she was really so polite and open-minded , i caught a virus and she always asked how i am feeling

I completely dislike cleaning service. Room was in dust, i have the worst allergy on dust and smocks, i asked in reception to clean my room well but ladies from the service made-up my room as they wished. So i dislike lady Nini from reception, someone in my neighborhood was smocking in the room, i approached to her and asked to someone checked , guys if i choosed hotel Sheraton for my business trip, i wish to spend pleasant moments, not to survive from allergies, if i wanted to smell someone’s smocking i could stay in the hotels with lower position.

Our stay at this property in Tbilisi was absolutely delightful! Located conveniently within the city, it offers ample car parking facilities and an outstanding array of amenities. The indoor pool, jacuzzi, sauna, cold bucket shower, ice bath, steam room, and Turkish hamam were all incredible—we spent at least two and a half hours enjoying these facilities, and the fun never stopped! My son had an amazing time, and seeing his happiness made the experience even more memorable. The rooms were excellent—spacious, clean, and ready for us upon arrival with a thoughtful touch of three welcome snacks. It’s clear that the team goes above and beyond to make guests feel special. I regret not booking more nights at this wonderful property and instead staying elsewhere in Tbilisi at a less satisfying hotel. If I ever return to Tbilisi, this property will undoubtedly be my first choice. A huge thanks to the entire team for their excellent service and hospitality!

Nothing at all

the bed is comfortable, and the room was quiet and clean. I thank the receptionist Daji, who put us in a room close to the elevator because my son is with me and uses acane and I thank the employee Vikash because he was the only one who brought me a swimming towel to the room .. I recommend the hotel for everyone coming to georgia 🇬🇪

During the entire stay, we did not get a large towel for showers. I thought that the hotel did not have towels , the frontdisck is not friendly , even they don't smile , and they are always busy with their phones and talk to each other ، When I call the room service unfortunately they don't understand English very well , I ordered a cup of ice , after 30 minutes they send me a bottle of water , !!

Sheraton caters to a Western Mindset with accompanying prices, but it has excellent amenities - a gorgeous outside pool area and nice indoor pool. The breakfast was sumptuous and varied but I could not consume the amount of food for the price! The lobby is very comfortable. The staff were gracious and helped to book taxis and kept our luggage after checkout. The rooftop is fabulous, especially at sunset to see the views of old town. It's beautifully decorated as well and evokes Old Georgia with its artefacts and enlarged photos of old Tbilisi and its inhabitants - like a museum! the terraces are very comfortable - you can spend hours going from one space to another. The size of the Sheraton makes it somewhat impersonal but it's still a Georgian experience! there was a conference while we were there so that's an exposure to upper-middle class people in Georgia. the room itself is VERY comfortable and spacious and the bathroom is luxurious.

We loved everything but the spa was the best. they have three types of pools: the first is a big comfortable pool with different effects like bubbles and waterfall. the second is a whirlpool and the third one is outdoors, perfect for summer.

There is music everywhere and sometimes this is annoying, especially the music from the lobb, audible in the room

Staff /client relationship was nice, warm people all round, from the reception to the cleaning services to breakfast, I ll come back with my family. I enjoyed every bit of it

Grumpy male chef who thought we wanted to finish the food, I mean some of us eat in bits, the least he could do was complain that we left with an apple or 2, I think he's a racist, not good for sheraton at all

Location, staff were great and attentive. Shattaf is also available. The team in breakfast was specially outstanding and doing their best to meet all demands.

I requested connected rooms during booking, when I checked in it was like surprise to the staff and offered normal separated rooms but after emphasizing on my request, connected rooms were provided, other than this it was perfect stay.