The hotel is superlative and has highly professional and helpful staff who are all well motivated and on hand to assist at all times. The top floor restaurant not only has a superb view of the Old City but has a charming and genuine historic Georgian setting and the food is close to Michelin standards with beautiful soft jazz and the odd (quality) live singer. The food is freshly prepared and the menu is straighforward and not fussy or confusing with attractively presented Veal, Duck, Beef, Chicken and a similar range of fish dishes. All the starters (e.g. shrimp and mushroom Kinchali, Beef Tartar and Tortellini etc are all full of flavour with coriander, garlic ans spices used to great effect). Desserts and wine selection excellent - personal favourite was the dry red 'Vismino' which was easily on a par with a good Margaux or Saint-Émilion. Excellent rooms, many with with balconies with great city views, large bathrooms and all exceptionally clean and well laid out with a useful robes and toiletries . Very useful range of other restaurants throughout the hotel, a specialist tea house (which I didn't visit but must be fun in summer), several cafes and an executive saloon on the 9th floor. Finally, the Spa at this hotel is excellent with a large and luxurious selection of professional massage(s), aromatherapy and treatments with excellent Steam Room, Sauna(s), Ice Pool, Swimming Pool and calming rest areas. The Sheraton Hotel may not be the closest to the old city, but boy it makes up for that in spades by the fact that it is very quiet, finished to a very high standard (completely refurbished just a few years ago), it has stunning views and a large central atrium with seating areas. In summary, the food, service and facilities are second to none and whilst I have stayed on business at several of the other major international hotels in Tbilisi, without doubt this is the BEST place to stay for a luxurious and relaxing experience in the Tbilisi.

Nothing - perhaps a shuttle bus at busy times might be useful for tourists, but given the very cheap and easily booked 'Bolt' taxis this is not a major issue.

They took care of my birthday Thank you very much❤️❤️❤️

I had a very comfortable stay at Sheraton Grand Tbilisi Metechi Palace. The room was spacious and well-equipped, with a very good shower and high-quality shower gel and shampoo. I appreciated the daily replenishment of two bottles of water and six espresso capsules (although the capsules weren’t labelled,) it was still a thoughtful touch. The bed was comfortable, and the overall room setup made for a relaxing stay. The breakfast buffet was excellent, with a wide range of options. The spa area was also very pleasant. The hotel has a large, elegant lobby and is located just a short taxi ride from the city centre, which was convenient for getting around. I also want to highlight the helpfulness of staff, when I experienced weak internet in the room, someone came quickly to assist and connected me to a stronger, private network.

Despite the generally positive stay, there were a few areas that could be improved. The minibar was empty on arrival, and it wasn’t immediately clear that guests need to request it to be stocked - it would be useful if this were communicated at check-in. While the espresso capsules were appreciated, it would be helpful to have them labelled (e.g. decaf, strong) for better use. One disappointment was the spa experience being disrupted by children jumping and making noise in the pool. Given that this is intended to be a relaxing space, I would suggest the hotel consider introducing adult-only hours. Lastly, while the Wi-Fi issue was resolved, it would be better if the connection in the rooms was strong from the outset.

We loved the location of the hotel and how massive it was. My boyfriend had never stayed at a hotel that that before. It was a very lovely experience for him because the hotel provided a nice cake and champagne to celebrate his birthday. We actually live in Tbilisi, and it was a nice getaway, even within the city. The staff was extremely friendly and we really enjoyed the complimentary breakfast. I didn't want to leave the hotel, I was so happy to be there.

We really enjoyed our stay at the Sheraton. The only issue was the main restaurants were closed due to events happening that night. I understand that events happen there often, but I think the staff should have informed us from the beginning about the restaurants being closed so we could have made dinner plans elsewhere. I was dressed up and ready to go for a nice dinner and there was no place to eat except the dive bar. We ended up walking to Khedi, but a heads up while checking in would have been nice. Also, we were told the outdoor pool closed at 7pm, when in fact it was 8pm. Some of outdoor pool staff (not all) are a bit immature, and their manners in English are not up to par. I suggest they have a little bit more training on how to speak to guests in English politely.

We loved every minute of our stay, the staff was friendly, the room and facilities are kept very clean, and the spa has everything you need to fully relax. The bed was incredibly comfortable. Buffet breakfast was delicious, with plenty of variety and fresh ingredients. The cocktails at Craft House were great, but I was not a big fan of the fish and chips there (too greasy). We also used the Club Lounge which offers a great way to relax, grab a coffee or a snack, and offers decent dinner during evening hours. It's not anything huge, but filling and delicious. We went as a couple to celebrate a birthday, I am very glad we chose Sheraton.

Well, i started from Check-in was so fast and Kristina was so friendly and informative, she is really so helpful, anytime when i asked something she was so polite and helpful And Elvin in restaurant when we had a breakfast and was his duty , he was also so friendly and helpful, even when i forgot my medicament he brought it to us. And i want to mention a lady unfortunately i forgot her name she was really so polite and open-minded , i caught a virus and she always asked how i am feeling

I completely dislike cleaning service. Room was in dust, i have the worst allergy on dust and smocks, i asked in reception to clean my room well but ladies from the service made-up my room as they wished. So i dislike lady Nini from reception, someone in my neighborhood was smocking in the room, i approached to her and asked to someone checked , guys if i choosed hotel Sheraton for my business trip, i wish to spend pleasant moments, not to survive from allergies, if i wanted to smell someone’s smocking i could stay in the hotels with lower position.

Our stay at this property in Tbilisi was absolutely delightful! Located conveniently within the city, it offers ample car parking facilities and an outstanding array of amenities. The indoor pool, jacuzzi, sauna, cold bucket shower, ice bath, steam room, and Turkish hamam were all incredible—we spent at least two and a half hours enjoying these facilities, and the fun never stopped! My son had an amazing time, and seeing his happiness made the experience even more memorable. The rooms were excellent—spacious, clean, and ready for us upon arrival with a thoughtful touch of three welcome snacks. It’s clear that the team goes above and beyond to make guests feel special. I regret not booking more nights at this wonderful property and instead staying elsewhere in Tbilisi at a less satisfying hotel. If I ever return to Tbilisi, this property will undoubtedly be my first choice. A huge thanks to the entire team for their excellent service and hospitality!

Nothing at all

Excellent facilities overall, particularly spa, gym and outdoor pool. Breakfast had a good selection of items, offering both indoor and outdoor seating. Room was comfortable and spacious. Staff were friendly. Good location within walking distance to old Tbilisi yet in a quiet area with nice views.

We had difficulties getting the requested extra bed for our child, despite several promises and reminders it was only provided on the 2nd night after escalating to FO manager, who took prompt action.

the bed is comfortable, and the room was quiet and clean. I thank the receptionist Daji, who put us in a room close to the elevator because my son is with me and uses acane and I thank the employee Vikash because he was the only one who brought me a swimming towel to the room .. I recommend the hotel for everyone coming to georgia 🇬🇪

During the entire stay, we did not get a large towel for showers. I thought that the hotel did not have towels , the frontdisck is not friendly , even they don't smile , and they are always busy with their phones and talk to each other ، When I call the room service unfortunately they don't understand English very well , I ordered a cup of ice , after 30 minutes they send me a bottle of water , !!

Sheraton caters to a Western Mindset with accompanying prices, but it has excellent amenities - a gorgeous outside pool area and nice indoor pool. The breakfast was sumptuous and varied but I could not consume the amount of food for the price! The lobby is very comfortable. The staff were gracious and helped to book taxis and kept our luggage after checkout. The rooftop is fabulous, especially at sunset to see the views of old town. It's beautifully decorated as well and evokes Old Georgia with its artefacts and enlarged photos of old Tbilisi and its inhabitants - like a museum! the terraces are very comfortable - you can spend hours going from one space to another. The size of the Sheraton makes it somewhat impersonal but it's still a Georgian experience! there was a conference while we were there so that's an exposure to upper-middle class people in Georgia. the room itself is VERY comfortable and spacious and the bathroom is luxurious.