The staff at the front desk, and the staff looking after the breakfast were wonderful!

The only complaint is that housekeeping came while I was getting ready to checkout (which is fine). When I explained that and asked him to come back later he got visibly annoyed. When I left 20 minutes later, he was standing right outside my door. I thought this was inappropriate.

The hotel was excellent from all points of view (below I also left some minuses). Super clean, very good location, the beds were among the most comfortable I've had in a hotel, the view to the river (I had the room on the 4th floor with a view to the river). The bathroom products were premium.

Very narrow parking. The balcony door did not close tightly (it was no problem, but if it was very cold outside I think it was a big impediment). The drapery came off the plastic rail (in several places). The internet is weak, I hope very weak (plus, it's super insecure). The shower hose had leaks

The reception staff responded to my complaint about the single room I was given upon arrival (it was clean but exceptionally small with a very unattractive view from the window) and by the next morning I was reassigned to another room which was perfect. One member of reception I would like to single out for praise was Jasmin who dealt with all issues in a professional, efficient but friendly way which was very appreciated. The location of the hotel is superb and if you can get a room overlooking the River Main then it's superb plus!

The hotel still has carpeted floors - some of which are stained. Nowadays most hotels have switched to either tile or parquet flooring - both of which are easier to clean and look more attractive

Location. Clean.

We booked a river view room for my birthday. We were really excited about it. Upon check in, they told us all the rooms booked with a river view were already given away. We were really disappointed and surprised especially given we arrived right at the normal check in time. They offered us breakfast for one morning. As we continued to complain, they offered breakfast for the whole stay. The whole thing was really disappointing as our view was of the back of a dirty side building. The location of the hotel itself was really good and breakfast okay but I would never pay the 19.99 euros for it.

Good hotel in central location that made it easy to explore the centre of the city. Comfortable room with a small balcony overlooking the river. Excellent breakfast (as is usually the case in Germany!).

Staff need more training, when checking out the guy at the front desk tried insisting that we had to pay eventhough we were showing a receipt that payment had already been done via Booking.com. He eventually called his manager and suddenly everything was fine - it would have been nice if he had called his manager immediately instead of arguing with us first. The shower cubicle in the bathroom leaked and we found some hairs of the previous occupants on the bathroom floor (however otherwise everything was very clean so probably just a small oversight which happens).

Great location and a walking distance to the Christmas markets. We booked the room with a river view and it was so beautiful . Excellent breakfast with a variety of fruits and veggies and a nice spread. The lady working at the breakfast station constantly watched to keep things clean & fill up more food. We will definitely stay here again when visiting Frankfurt.

The staff when we checked in could have been more informative or shown more welcoming. The carpets on the hall way were dirty and perhaps it was about time to replace them.

Hotel is right next to the river and I believe it’s worth the extra money to get one of the rooms on that side. Breakfast was better than expected, clean and fresh everything. It’s 5-8mins walk distance to the old town which we recommend to walk via the cute riverside. Staff was nice and helpful they even let us help print (a single page) document.

For this kind of a hotel not having a double bed option is unexpected. They only push two separate matresses together, thankfully they had put a thin layer to keep them attached tho. Also no toiletries and no complimentary water was found in the room.

Room was clean, spacious (as hotel rooms go), bathroom exceeded expectations (shower, tub, roomy). Location was convenient to both my event meeting place as well as exploring the town, shopping and dining. Good breakfast selection. Hotel staff were friendly, knowledgeable, efficient and helpful.

The on-site restaurant was not in service during our visit, which meant lunches and dinners had to be off-site. The breakfast meal plan cost was a bit on the high side, and while not as extensive as some of the other hotels we had while on vacation, nevertheless was both adequate and well presented. The main elevator experienced a problem and was out of service for two and a half days, but alternative elevators (usually for staff) were convenient, clean and available.

I loved the proximity of the hotel to the Christmas Markets. It was only an 8 minute walk!! I felt safe and loved the River View from my room! There was a mini fridge I could keep some leftover food in.

The valet option for parking was 'interesting'. They city was sooo sooo busy when I arrived for Christmas Markets, that I couldn't get into a nearby parking garage, so I chose the 'hotel valet' option, which was self parking... driving into a very tight car elevator and parking underground. There was no bathtub, just a shower, but it was nice! :)

The hotel is comfortable and it is conveniently located very close to the main square. It is clean and it has great facilities.

When I arrived there was nobody in the front desk, I called multiple times, rang the bell and phone called for more than thirty minutes with no luck. Finally, a person appeared, but didn't even apologised for not being there. Then, my request for a specific bed arrangement was not met, which I found unfortunate. I also sent a message asking for information about breakfast time, prices and child policies, and only got a partial sad reply that didn't even answer what I was asking for.