Brand new, clean, and good amount of space in the rooms. The breakfast was very good and the staff was very friendly and accommodating.

Lack of parking and not very warm water in the morning for a shower (the people who took evening showers had plenty of hot water).

We loved the modern, beautiful and practical studio with eye for details. Bed in master was wonderful. Bathroom and separate toilet welcome. Very quite night due to super windows and fine airco. Slidingdoor between masterbed and sleepingcouch. 2TV's and the sleepcouch had 2 real matrasses/beds. Lovely kitchentable and 4 seats. Bakery (sell rolls, bread, melk and butter too) is just 2-3 minutes walk. Parking garage in the building.City tram just 2-3 minutes walk.

The hotel has been opened 2 weeks earlier. Some starter's issues?! Our room cards did not work for hours. In our wonderful equipped kitchen there was partially no power (eg. for the coffemachine). Coffeepads Nespresso you had to buy yourself at the reception. The parking was complicated:We paid 15 Euro but were not sure if we can park again after using the car in the evening.. .a lottery. The breakfast in the lobby is expensive, not special and crowded.

The hotel is in a very good location and easy to reach as tourists. Also It's clean and new. We asked for the highest floor (6th) so we didnt hear the trains there. Unfortunately we couldn't afford a breakfast there due to the high prices so we had to cook at our room and carry food from the local supermarket. The coffee, however was free and good.

Very expensive breakfast - as we checked, for absolutely no reason. The parking is 25 euros per night! Also for guests of the hotel which can make your stay there really expensive. Luckily we were able to find a free parking 10 minutes walking from that hotel- without any help from the hotel staff about it.

Location couldn’t be better, right next to the main station and the tram stop, both of which very regular even through to the early hours and you’re able to get to the Hauptstrasse in under 10 mins. Staff are great, really welcoming. Complimentary tea and coffee available at the kitchen area close to the elevators to the rooms. Gym, laundry available for guests to use. The room was one of the cleanest I’ve stayed in and very generous on the space, you could not fault the attention to detail, clearly have great staff dedicated to keeping guests happy! The wet room was a fantastic, unexpected bonus. I’m getting one installed after my stay here! Highly recommend, Heidelberg is a city you feel safe in with 10/10 facilities and transport mixed with all the history you crave from a European city break.

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I really appreciated the look of the building and its excellent location in the city. With the train station right nearby, it was very easy to explore Heidelberg. Since we arrived by car, the secure parking garage was a great convenience. The hotel itself felt cozy, welcoming, and comfortable. Although check-in was a little hectic, the staff remained very friendly and professional. The room was well-equipped with everything needed for a pleasant stay, and despite being so close to the train station, we did not experience ANY noise issues at all. Both the lobby and terrace had a relaxed, inviting atmosphere, and the entire property was kept exceptionally clean.

Reaching the hotel by car was a bit challenging, as it is located on a very busy street, and the parking fees were relatively high.

Generous, clean, comfortable space a 3 or 4 minute walk from the train station, so super convenient. The beds - even the convertible couch were very comfortable. Close to several good places to eat.

Three things: For a U.S. citizen, it was very challenging to figure out how to operate the stove and microwave, and the instructions were sketchy at best. Secondly, the guest laundry facility was VERY expensive, at 6 Euros for every load ( and load size was very small) and the dryers, while available, did not work! After spending 6 Euros to dry clothing, it came out pretty much as wet as it went in. Finally, breakfast in the lobby restaurant is very expensive at 24 Euros per person. Go to the grocery store instead!

The studio was amazing. It went beyond my expectations. It has fully equipped kitchen, it is so practical in 25m2. The beds are comfortable. We had a great sleep. The room overlooked the street but when you close the window, it is comoletely quiet. It is spacious, practical, comfy. We really loved it. Designers did a great job. Staff could be more friendly. Some are like robots, lacking a smile. But some were really kind. Kristina (I think it is her name, black-haired girl) was so nice and kind, always with a warm smile. I think it means a lot at the reception and for a nice welcome. Alina was really nice as well. I would definitely recommend this hotel if you want a cosy accommodation and to be close to the train station.

Location, regarding the city centre. But if you like walking,it is not a problem. Cca 20 minutes on foot. There is also a station opposite the hotel. We prefer walking.

It is excellent for short stay family with kids.we had a toddler and he enjoyed.the whole hotel is baby friendly you can even get mixers and baby baths.you get bed sheets and pillow cases whenever needed.apartment very well equipped and they also have washing machines and dryer you have to pay for it but absolutely worth it.staff very friendly especially with my kid.the girl with curly hair and tatoos she was extremely helpful when we had issues with ac and she was very friendly with my toddler.excellent service.i suggest this hotel for all families with babies and small kids.windows are low and extremely entertaining for little ones.shower was good if you keep temperature low there is change in temperature but not a big deal used it with my kid no issues.

Only thing is the limited and expensive parking but we did not really face any issues with it.the fact that cleaning is every 8 days but honestly we could get vacuum whenever we asked clean bed sheets towels pillow case i think this way they try to lower their cost and completely understandable.

Very conveniently close to the central station (an excellent transport hub) and the brand new Conference Centre. Good sound isolation though. Very nice reception staff. Nice room, confortable. Nice selection of TV channels. God wifi. Nice breakfast. Nice ground floor terrace. Fitness room adequate for running when the conditions are adverse outside. Self-laundry area.

No room cleaning until eight night. Replacement of shampoo and shwer gel required insistence (I got a cortesy soda for that). Deficient design of the toilet in the room (toilet and shower doors collided).

The kitchenette was useful, nice to be able to prepare breakfast and snacks. Aircon: tricky to figure out and only works when all windows firmly closed but needed with recent warm weather. Location: beside the Congress Centre, haupbahnhof and the tram into the Old Town Good space and storage in the one bedroom apartment.

The water in the shower goes between hot and cold: this was mentioned by other reviews. Location, it is far from the Old Town if that is what you are visiting for. No availability of early check -in ( reception would not check if room ready …)