They are very kind people, and everithyng was good.

The man who takes the phone calls when the reception is not working is very rude and does not want to provide very simple information. I had to call the hotel several times and everzthime was the same from that man. Also, the hotel is only open until 9 p.m. and is closed on weekends. The reception sometimes does not answer the phone for a very long time. Sometimes you have to call for more than an hour to be answered. Very disappointing!

The personnel is amazing. I checked in late, had lost some info I needed them to put on the receipt -they stayed patient and professional. All spoke English well and were helpful. Bedroom is the bare minimum, but the bathroom had obviously been renovated in the past years. Everything was kept clean. For the price, it's an excellent place to go to visit Heidelberg or go to an EMBL conference (close to all buses).

The floor is made of old carpet that triggered some serious allergies. No AC meant sleeping with an open window, which forced me to put some earplugs on (a few drunk ppl, as you would expect close to a train station). I regretted not having a kettle.

Staff was super nice and kind. Location is perfect, close to Central station and to many trams and buses possibilities. The room was as described, big enough and very tidy.

The bathroom had a hair dryer which worked for a few seconds and then would stop. Also, when taking a shower, there was a lot of water going to the other side so that was a bit annoying (glass containing water was too short in this room).

The location is the best part of the hotel. Just near the train station and food supermarkets and bus and trams.

No place in the room to have a cup of tea. No jug.

Big room and comfy bed

Location is not perfect if You're planning to visit old town. No air con in the room we stayed, so it was too hot, even with open window

Convenient for the main railway station and also public transport. Good shops and places to eat. Heidelberg is a beautiful city. Friendly staff and good breakfasts.

Some people might find it a bit old-fashioned. Not a problem with us.

Very good hotel, central location (the street was actually quiet during night, I don’t get the opinions complaining about noise). Had a ventilator in case of heat, but night was actually quite cold so opening window was enough. Interior was very nice, looked recently renovated. Very good bathroom.

Didn’t look like a fancy hotel, price could be a bit lower, however it was a very good accommodation. A bit weird park nearby with unpeaceful/homeless? people who you can expect close to train stations, but they didn’t seem threatening. Saw a police intervention there though

Location is close to train station on walkable distance. Room was comfortable and reasonable size. I liked the decoration of hall. It's like a small antique shop. Free coffee is offered in the hall.

Reception didn't speak English. However it was still easy to communicate.

Small room but clean and fairly quiet

No one at the reception when we came, and this is pretty much the same every time we ha e stayed at this hotel. Always a challenge he to get the keys. Also price for parking went from 7euros/night to 15!

We were late due to defect train, phoned if we were still coming and offered a solution also for arrival after 22:00 hours. The hotel is ideal for train travellers because opposite the station. Heavy traffic in the street but well isolating windows.

No water kettle for coffe/tea