Property was very clean and well maintained. Our room was very modern and had a private balcony. We were able to check in early which was a bonus after travelling. Excellent breakfast provided. The second morning we were checking out prior to breakfast starting. The young lady at the reception desk was amazing. She packed breakfast for us to go and arranged a taxi to the port in order for us to catch the ferry (15€). Amazing customer service. I can’t say enough. I apologize for not getting her name. Walking distance to the centre of town and the grocery store. If you are arriving by bus it’s a little far to walk with your luggage since it’s mostly uphill. It will cost €10 for a taxi to the hotel. Wifi was excellent, never once lost connection. TV is also available in the room of that’s important to you. I would highly recommend this hotel.

Everything was good

We had a truly wonderful experience. The room was clean and comfortable with a balcony, making it easy to relax and unwind. The attention to detail in maintaining cleanliness was evident, and the bed was plush and inviting, ensuring a restful sleep. The garden was filled with flowers and plants that filled the air with the warmth of the day. The breakfast buffet had variety of options ranging from fresh fruits and pastries to hot dishes like eggs and bacon. Friendly staff and happy to help, always asking if we were okay. Additionally, the ambiance of the room contributed to a peaceful night’s rest. It was quiet, with no disturbances, allowing for uninterrupted sleep. The soft linens and supportive mattress added to the overall comfort, making the stay even more enjoyable. The hotel is just a walk distance to the most attractions and bus 20 to Palace of Knossos (bus stops are about five minutes from the hotel). Do not be discouraged by the Google Maps view of the street. It’s a very safe and peaceful. Overall, I highly recommend this hotel for anyone seeking a clean, comfortable, and peaceful place to stay. The combination of cleanliness, comfort, and tranquility made for an excellent experience.

Nothing

A Truly Exceptional Stay I had the pleasure of staying at this amazing hotel, and it exceeded all expectations. The room was beautifully designed, offering both style and comfort, and its spacious layout made for a truly relaxing experience. The breakfast was nothing short of excellent, with a variety of delicious options to start the day right. Every aspect of the stay reflected thoughtful hospitality and high-quality service. I would highly recommend this hotel to anyone looking for a perfect getaway!

Very stylish, contemporary and pleasant hotel. Breakfast was nice but lacked variety. The bed was comfortable, and the staff were nice and friendly. The location was quiet and just outside the center, near the cathedral.

There was no hook for towels in the room, which was very odd. Kettles were removed from the rooms and we were told to use a small coffee machine to boil water for tea. It tasted very bad to say the least. Eventually, we were able to secure a kettle.

I spent three nights in this hotel located five minutes walk from the centre the rooms are very nice,tastefully decorated the breakfast is excellent and varied. Parking not so easy- However I must point out that as soon as we arrived we had a problem with the air conditioning in the room... it was quite hot and we wanted to cool down a bit, but only hot air came out of the air conditioner. We were helped for over two hours by the girl at reception, Marilena, who worked really hard to try to restore the situation even handling various electrical panels that were obviously not inside the room. In the end, after about two hours of trying, our room was changed. The only remark I can make is that having known that this problem had already occurred a few days earlier, the room could have been changed after a short time and not after two hours. But evidently the supervisor couldn't or wouldn't give an ok However my praise goes to Marilena for what she did for us. Thank you

Having encountered problems that could not be solved, the room should have been changed immediately and not almost at midnight

We loved everything this time. It was our second stay in a week here and this time we were given another room. This room had separate toilet and shower which we liked. The staff was the best that we met in Greece and we experienced the Cretan hospitality through them. Especially the receptionists, Marilena and Nicole, also the kitchen staff with whom we had most of the interactions. The support staff were all superb as well, always smiling, although we had limited interaction with them. I had forgotten some important documents and they kept it securely for me and emailed me about it. Then the breakfast was awesome and we still miss it :D. A short walk to city bus stop and mini market. Would highly recommend staying here.

Nothing at all.

The hotel is new, the rooms are well furnished, the air conditioning was very quiet. The location is excellent, very close to the center. The provided garage for the car (Robopark) was a BIG plus. Breakfast rich and good. Staff competent and very nice. Price/quality ratio optimal. The area is also quite nice.

The almonds were a little bit hard.

We loved everything here. The room was clean, beautiful, and spacious. We checked in very early in the morning and all instructions were provided beforehand. There was some difficulty in finding our room but the staff helped us over the call. The breakfast was sumptuous even for vegetarians like us. The staff were so friendly, especially the receptionists. They created some fond memories for us :) Would definitely stay here the next time we're in Heraklion.

Nothing really. There was an issue with the bidet but the staff sent a technician to get it fixed.

Good location, easy walk to different sights, restaurants etc. Staff were friendly and professional. Breakfast was good; offered a box breakfast for an early morning departure. Wifi was reliable, shower was excellent, spacious, quiet room.

We didn't like having to self check in at the hotel on our phones after a long travel day. It was a little ridiculous for the receptionist to watch us struggle with the hotel app. when it would have been quicker to be checked in by the receptionist. Not a user friendly check in process.

Impeccably clean. Pretty good area to stay. Comfortable beds and a nice view from the balcony. They have very helpful and lovely staff. We received a lot of help from Nicole to book into this accommodation as we couldn't stay at our original accommodation due to it smelling of mould and being infested with mosquito. Nicole went above and beyond. She even showed us the room before we booked to make sure it was up to our standards after what we went through with the previous place.