The staff was excellent and helped us with arranging some travel options. The location was good - within walking distance to several good restaurants and good shopping areas. Of course, just about anything in the central location of the city is relatively close to them.

The room was much smaller than expected. We stayed in several different places while on vacation in the Greek isles. This was by far the smallest accommodations. On our arrival night, there was also a foul smell when first entering our room. It didn't seem to last too long, but still ... not a great start.

Top level hotel in the city center of Heraklion. Close to some great restaurants and the buzzing city center. The interieur and rooms are fresh and modern. Great architecture and interieur design/furniture overall. Breakfast is fantastic with lots of choice and fresh products. You can enjoy this indoor or outdoor on the lovely courtyard. Pictures on booking for the rooms are 100% correct. We had a room with a great view on the church with a spacious balcony. Great bed (firm), shower, etc. Best of all was the staff. Katarina and the other team members were very helpful and hospitable! Great cocktails by the way.

Nothing but if we can imagine that some people will miss a swimming pool. There is Jacuzzi in and outdoors.

This hotel has marble floors and stairs. We got upgraded to a bigger room which was a plus. The breakfast was great!

The hotel is expensive and features a steam room that has and additional cost. One of the reasons to book a luxury hotel, as it states in the name, is to have all these features without having to pay. Also we visited Crete on the first week of November and the advertised room service was not available.

WOW! Where did I even start? I found this hotel at the very last minute and what a VERY pleasant surprise it was - I found a gem!!! First of all, not only the location of this hotel is fantastic but the lighting in the room is great, it has a very comfortable bed, great shower, the place brand new, very clean, very bright, perfectly working air conditioner when needed, great toiletries and other items (blow dryer, slippers, robe, etc.), well-kept and the hotel staff service is just incredible! The staff is incredibly warm, friendly, hospitable, top notch with attention to details, extremely prompt in service and always ensured that my stay was very comfortable as though I was at home! I was even greeted with a refreshing, delicious welcome drink without me even asking! The breakfast is high quality of local ingredients, offering both western and Greek dishes. This is easily my new favourite hotel in Heraklion. This hotel is just impeccable and stellar in every single way. I can’t wait to return to the city when I’m less so in a rush (only stayed there for a night - but boy what a gem I found!!), so that I can also enjoy the spa services upon my next visit! Thank you SO, so much!

Nothing at all!!

I like everything!!! The hotel is located in the center of town, within walking distance to local transportation, tour buses, markets, restaurants, museums, etc. The hotel itself is a new five star boutique establishment and is immaculately maintained for cleanliness. The entire staff was extremely polite and professional with special thanks to Katerina. the senior concierge who went above and beyond in answering all questions, and assisted in resolving a major issue I had with a tour company. Katerina. sets the bar for how hotel front desk staff should all be like. Katerina. is simply the best. I definitely will return to this hotel

I had to leave, There was nothing at all I did not like. Some people find the church bell too loud. I found it charming to listen to the church bell.

To have a memorable stay as a tourist we have to depend on the hotel staff to manage daily operations, and create a welcoming atmosphere around us. From bed to breakfast and everything in-between, Dimargio Hotel has these key elements in spades. Katerina and Sophia at Reception are two standouts that made my stay feel like a second home.

The customer service was excellent, the room was comfortable and quiet, and the breakfast was fantastic. They worked to fix quickly address any issue or problem we faced. I highly recommend this hotel. We enjoyed the jacuzzi as well. In other hotels in Crete, the showers are often extremely small, you have to press a special button and wait to use the hot water, and you can't throw toilet paper in the toilet. That wasn't the case here. Everything was comfortable and easy.

Excellent in town location Wonderful staff Room very clean and cool

We liked everything about the hotel …. If perhaps they had a pool to cool off in , it would have been perfect. That being said , Dimargio is the little gem in the middle of a busy congested and hot city. Parking was not an issue as we parked in the city parking lot nearby.

The huge terrace with the view to the mountains, city and the sea. (beware though that the bells from the cathedral are quite loud, start early and finish late ;) ) Spotless room, comfortable bathroom, all fresh and new. PErfect location to explore the city by foot.

Tiny little detail - the staff storage/service room is just next door with no noise insulation from the working washing machines...

It’s hard for us to imagine a more accommodating and professional staff. Everyone we encountered was friendly and keen to help. The hotel itself is excellent. Nice rooms. Breakfast on the patio was a great way to start our day.

Nothing