Wonderful staff, great location, clean and comfortable accommodation. We reserved the junior suite and it was nice and spacious. Every member of the staff we interacted with was helpful, friendly, and genuine. Location was perfect and we were able to walk nearly everywhere. The bus station to Knossos Palace and the village of Archanes was a short less than 10 minute walk. Beautiful view of the port!

The room was spacious and my only recommendation is that perhaps grab bars into the tub would be better since it was tricky to get in and out of the shower/tub. There was a short wooden stool next to the tub but grab bars would have worked better.

This hotel is the closest to the port and the central bus station and is not far from other attractions. Unfortunately we only booked one night as we were leaving on a ferry to another island the next day. We arrived by bus from Chania and it was a very easy walk from the bus station to the hotel with luggage. Words cannot describe the amount and variety of food available for breakfast the next morning. And we had to leave before the hot dishes were served at 7 am but we still had ample food to choose from. Our room was spacious and the shower was luxurious with ample water pressure. We didn’t even have time to visit the gym or pool. The next morning we walked with luggage to the port to fast ferry to another island. But wished we had booked at least two nights at this place. So much more to see and do in Heraklion.

No complaints.

Excellent location for both Heraklion and to visit the rest of Crete (near the long distance bus station, car hire outlets + easy access on to the main roads avoiding the congestion in the city). Large, high ceiling room. Spectacular choice at buffet breakfast (coffee/tea/juice served at the table).

Although double glazed, the seals around the windows were not airtight. The slight draught did not matter but Heraklion airport is nearby and flights were taking off in the direction of the hotel! To give some context, the early morning flights woke me up but were not so loud that my partner was disturbed.

Breakfast is amazing. There are so many choices and all are local cuisines thus it is a great opportunity to learn about local food. It will take at least a few days to be able to "sample" all choices. The orange juice served is the real deal - you can taste that it is freshly prepared. The hotel is ideally located - 2 minutes walking distance from the old harbour. The room I stayed in faced the old harbour thus excellent view. Room is a bit old but is comfortable.

Gym is not 24 hours. However, hotel staff is great - they will open the door to the gym earlier when I requested. Gym is quite small so limited equipment.

The hotel is right off the water at the port. We had a room overlooking the harbor. We enjoyed watching the ships come and go. There was a nice balcony where you could stand and enjoy the water. (See photos) The room was nice and the bed was comfy. The bathroom was spacious with a great tub! The breakfast buffet was outstanding with a huge variety of offerings. It was one of the best I've ever experienced and the restaurant staff was friendly and attentive. It is a little bit of a walk to the historic part of town, but we didn't mind.

My only complaint is that the air conditioning wasn't available, and I feel it is a little deceptive to say that the hotel is air-conditioned when it is not always air-conditioned. It was rather warm during the day, so you needed to open the balcony door to cool off the room, but it was VERY noisy, making it difficult to sleep. When we asked about the air-conditioning, the hotel staff provided us with a fan which helped, but it wasn't as cool as we prefer.

Best feature of the hotel was Effi at the reception (and a spectacular breakfast). 5 star woman all around. Any question, problem, request she handled very well and fast. Go Effi ! Greek hospitality at its best. Any 5 star hotel would be proud to have someone like her command the reception experience. While photos are friendly to the location (busy street in front between ocean and hotel) good walking distance to town, great roof top restaurant, friendly staff, nice rooms (we got upgraded for free, thanks Effi) and beautiful port views. What truly stands out is the breakfast. The variety of dishes, daily changes and presentation was great. Anyone who prepares food knows that the hotel puts a LOT of effort in the breakfast 6 stars on a 5 star scale. In my view the breakfeast alone is worth a visit. And Effi, of course.

Nothing really bad but do not expect a 5 star experience but a solid 3-4 star one. A few highlights (reception, breakfast) makes up for what could be considered a somewhat confusing layout, meager gym, etc.

The Megaron was located at the port (so easy to find), within short walking distance of the Venetian Port, Heraklion Archaeological Museum, and the center of town with all the shops and restaurants, as well as self-serve laundry. The place itself is huge, with a cafe and restaurant, a nice rooftop pool, a gym, and free parking! The rooms are a great size, with comfy beds and showers outfitted with Korres bath products, slippers, and robes. The staff is excellent, especially housekeeping (they even have a turn-down service), a very attentive breakfast team, and a friendly and helpful reception. Special thing to note—we were concerned about the Hertz sticker plastered so prominently all over the car (which we thought just screamed 'tourist'), but when the hotel staff saw it had a flat tire, they went out of their way to call Hertz to ask who had rented it so they could cross-reference it to us at the hotel. Major issue averted, as Hertz came over within minutes to fix the flat! We are so grateful for Megaron's fantastic staff!

View from room. Wonderful staff (with one lapse, see below). Huge selection at breakfast.

Wifi was spotty one morning. Un-air conditioned hallways were unpleasant. Bathroom was small for a luxury hotel and the tall sides of the bathtub made it difficult to step in. Although the staff overall were friendly and very helpful…we arrived directly from an overnight flight from New York. We went out to kill the time until the 3.00 check in. We asked the man at reception to give us a call when the room was ready, but we never got a call or text, even though the room was in fact ready earlier.

Great location with lots of sites and shopping nearby, and directly across from the port. The breakfast buffet was beyond amazing —a great variety of pastries, egg dishes, and traditional Greek items, and everything was excellent. The restaurant was quite good for dinner, with the best moussaka I’ve had. The room was very nice, and the bed was comfortable. The place has a real sense of luxury. This was a great place to stay for our night after a 24-hour journey to get to Heraklion. It was well worth it. Glad we were able to book it.

The parking was a little tricky to find.

Great furnishings and amenities. Nice sitting areas on several floors. Pool area very nice to relax outdoors. perfect location. very good breakfast buffet. Very friendly reception staff.

pool area was locked off on Sunday