The breakfast is good with different varieties and good coffee. Good size room with comfortable bed and pillow. Location is about 15 minutes' walk to the old town pedestrian area, where there are many shops and restaurants. But along the way, there are also some restaurants locally. The Front desk staff Effie and Vicky are very friendly and helpful. The bus downstair go directly to the Knossos. palace Just buy the round-trip ticket by the machine. The Bus also pass-by the museum in town on the way back. The Hotel also arrange transfer to the airport.

Depending when, the port area is always windy.

First of all the reception ladies, Effy and Vicky are so so kind, friendly, polite and helpful! They helped us with everything we needed, amazing! The team in the breakfasts is very friendly and always happy to help. Breakfast is just a dream, a huge selection of homemade traditional plates and cakes. You really feel you are eating a food as it was prepared at someone’s home. The rooms itself is very comfortable and bright. Parking in front of the hotel very convenient. Amazing location close to everything but calm at the same time. The clean service is wow everywhere, also taking care of the room twice per day if needed. They also have towels for the pool and beach, so you do not need to think about it. We would be more than happy to come back!

The only thing I can point out for improvement are the gels and shampoos to be non disposable and more environmental friendly.

Convenient location, super friendly staff, fantastic breakfast buffet!

Nothing

A high class hotel with amazing rooms and location. The hotel lobby area was amazing along with the Megaron room on the first floor. Outstanding rooms and bathrooms. We were upgraded to a port view and loved it. Nice rooftop restaurant and pool area as well. If needed, they have a nice fitness area. The receptionist at the hotel at check in and check out were ok but I wasn’t really impressed as other hotels. Maybe it is just me but I would not hold It against this property. We also appreciated the daily evening quotes slipped under our door. Also, the location from the ferry port and the bus station is perfect. It’s also a few blocks away from the city center. We would stay here again!

The only thing I can think of was the receptionist. Usually, you’re given some maps or recommendations and such but this wasn’t the case. Honestly though, it wasn’t a major issue.

The property was perfect. It is in a stunningly beautiful building in a great location. Staff was very attentive to anything we needed. The rooftop pool and restaurant were beautiful, quiet, and relaxing. The restaurant staff took care of anything we needed very quickly. The room itself was beautifully decorated. It had high ceilings, a comfortable bed, great air conditioning, and a hot shower. The room was very quiet, and I got a great sleep here. The breakfast was perfect. There were so many options, hot food like bacon, eggs, all types of pastries, and a section of cold foods like cheeses, yogurt, and all types of fruits. There were also a lot of Cretan specialties. I really enjoyed talking to the staff member at breakfast who took the time to explain what all the Cretan foods were. The property is great value for the money. You get a truly five star experience!

Lovely well located and well furnished/appointed hotel. Staff were friendly and helpful. Great facilities unfortunately wasn't there long enough to use the pool or gym. Overall very happy with my stay but there are a few things I have noted which were not up to the standard of such a hotel.

My room key stopped working twice. Staff explained it was due to mobile phone proximity. However, the second time it had not been anywhere near my phone. So I suspect the card system is somehow not as good as many other hotels. Also when I went for a coffee mid afternoon on the terrace, there was only one staff member there and several people were waiting for lunch and it took so long I left. No real drama for me but I realised also the people would be waiting for their lunch for a long time; and felt sorry for the staff member. Last thing was the noise from other rooms at night. I was surprised how the noise from other people and doors opening and closing was quite noticeable in my room. It didn't keep me awake so not a huge issue, just surprising for a hotel of this standard.

Wonderful staff, great location, clean and comfortable accommodation. We reserved the junior suite and it was nice and spacious. Every member of the staff we interacted with was helpful, friendly, and genuine. Location was perfect and we were able to walk nearly everywhere. The bus station to Knossos Palace and the village of Archanes was a short less than 10 minute walk. Beautiful view of the port!

The room was spacious and my only recommendation is that perhaps grab bars into the tub would be better since it was tricky to get in and out of the shower/tub. There was a short wooden stool next to the tub but grab bars would have worked better.

This hotel is the closest to the port and the central bus station and is not far from other attractions. Unfortunately we only booked one night as we were leaving on a ferry to another island the next day. We arrived by bus from Chania and it was a very easy walk from the bus station to the hotel with luggage. Words cannot describe the amount and variety of food available for breakfast the next morning. And we had to leave before the hot dishes were served at 7 am but we still had ample food to choose from. Our room was spacious and the shower was luxurious with ample water pressure. We didn’t even have time to visit the gym or pool. The next morning we walked with luggage to the port to fast ferry to another island. But wished we had booked at least two nights at this place. So much more to see and do in Heraklion.

No complaints.

Excellent location for both Heraklion and to visit the rest of Crete (near the long distance bus station, car hire outlets + easy access on to the main roads avoiding the congestion in the city). Large, high ceiling room. Spectacular choice at buffet breakfast (coffee/tea/juice served at the table).

Although double glazed, the seals around the windows were not airtight. The slight draught did not matter but Heraklion airport is nearby and flights were taking off in the direction of the hotel! To give some context, the early morning flights woke me up but were not so loud that my partner was disturbed.

Breakfast is amazing. There are so many choices and all are local cuisines thus it is a great opportunity to learn about local food. It will take at least a few days to be able to "sample" all choices. The orange juice served is the real deal - you can taste that it is freshly prepared. The hotel is ideally located - 2 minutes walking distance from the old harbour. The room I stayed in faced the old harbour thus excellent view. Room is a bit old but is comfortable.

Gym is not 24 hours. However, hotel staff is great - they will open the door to the gym earlier when I requested. Gym is quite small so limited equipment.