We had a wonderful stay at the Astoria Capsis Hotel in Heraklion. From the moment we arrived, the staff made us feel incredibly welcome. They even surprised us with a complimentary upgrade to a suite, which had just been newly renovated—an unexpected touch that made our stay even more memorable. The hotel’s location is perfect—right in the city centre—making it easy to explore Heraklion on foot and access everything we needed during our trip. One of the highlights for us was how pet-friendly the hotel is. Our furry family member was not only welcomed but even received special amenities from the staff, which we really appreciated. The overall warmth and hospitality of the team left a lasting impression on us. If there’s one area for improvement, it would be the breakfast selection. It would be lovely to see more traditional Cretan options included. Overall, our experience was truly enjoyable, and we’d definitely recommend the hotel—especially for anyone traveling with pets or looking for a warm, personalized stay in the heart of Heraklion.

The rooms were newly renovated, the balcony gave sunset views and the beds were comfortable. The rooftop pool is the reason I chose this hotel and it did not disappoint. There’s plenty of room up there so you don’t have to hurry to get a lounge chair and it’s peaceful and quiet despite being dead center in the city. The breakfast was also wonderful and the staff were friendly! I loved my stay here as a solo traveler and can’t wait to come back.

The gym is tiny and in the basement. Not the type of place you want to workout.

Wonderful staff, very friendly and helpful with any request. Spotlessly clean room, apparently recently fully refurbished. Excellent shower. Fast and reliable wifi both in room and public areas. Location, right in the centre of the city and adjacent to the famous Archaeological Museum, just can't be beat.

Very small room. Narrow beds (but probably couldn't fit anything wider due to room size) and pillows not very substantial. Soundproofing could be better. Balcony was absolutely tiny - could only sit sideways.

It’s location was great if coming on bus from the airport the stop is just opposite the hotel Great pool and large sunbathing area with plenty of sun beds and umbrellas together with a bar all located on the rooftop of hotel Good sized room Very good hot and cold buffet at breakfast Great views to watch sunset with a cocktail or two from the bar

No glasses in room for a drink Very tiny balcony ideal though for drying towel or swim wear not much room to walk about on at all

Location is fantastic, bus stops right outside or opposite the hotel. The centre is just around the corner for shopping and restaurants. Sunrise from the front facing rooms are beautiful. Rooftop area is fantastic giving a more relaxed dimension to the hotel. Breakfast is excellent. A large airy room looking out over the square with plenty of seating. Everything offered from Greek to international, fresh fruit buffet and cooked breakfast. Hotel is very clean and the room service done daily. Reception staff smiley and friendly and welcoming. If we come back, we will definitely rebook here.

Nothing - it was perfect

The room was spacious. Bathroom was also large and the room I stayed in had a shower over the bath. The roof top pool was a bonus and there were loads of sunbeds with a bar. The hotel is located at the top of the old town walking street, across the street from the taxi rank. The airport bus drops off at the door as does the local bus to Knossos and the hop off bus. There is paid parking if you have a car. There is a great breakfast room with a good breakfast as well as a Cafe with opens to the street at the rear where you can get a coffee/drink or a meal.

There we no grab rails in the bath/shower. To get into the bath/shower was a very large step up. Might not be a room suited to guests with mobility issues. Balcony was long a very narrow and the room we had did not have a view (it looked onto the apartments opposite). You can walk to the Venetian Harbour and there are lots of great shops and restaurants in the old town streets.

We had a really enjoyable stay! The receptionist was friendly and efficient. The room was really clean and comfortable. Breakfast was delicious. The location is really convenient as it is within walking distance from the ferry port, and it is also right across the street from the archeological museum (a must-see!). There is also a bus stop right outside the hotel, which makes it very convenient to visit the Knossos Palace. We were very happy with this choice and would absolutely stay here again!

The Internet in our room was a little bit weak, but it wasn't a big deal.

We loved staying at Capsis Astoria the first time we came to Crete 2 years ago. This time really blew us away. They remodeled the hotel and the rooms are beautiful. The staff is so accommodating. The rooftop pool and bar is a great place to hang out day or night. You are a very short walk to the town square where you will find many restaurants and shops. The Hotel breakfast is a buffet with plenty of great choices.

Nothing that I could think of

The staff were very friendly and helpful. The room was clean and the bed comfortable. It has easy access to transport and all the lovely shopping streets and restaurants. There is a super rooftop swimming pool area which has 360 degree view of the city. It has a bar and food service this area which was good. Swimming towels were provided for the pool loungers.

The bathroom could hardly fit one person. In our room the shower in the small bath was old fashioned and difficult for elderly people to get into and out. It was well appointed with handwash and shower gel.

Lovely, friendly welcome when we arrived, even though it was later in the evening. Nice, clean room even if a bit on the cosy side for a family. However the rooftop pool and bar more than made up for that. Fantastic facilities. And the included breakfast buffet was so convenient, we were able to get up, eat and be on our way very efficiently in the mornings. Location is great, right near the museum and the bus line.

Rooms are small and tight but very clean and comfortable for a short stay.