I loved the hotel, it was very clean (which with Greece is my usual worry), the location was awesome (1 minute walk to the street of 25th August), 3 minute walk to the seaside. The value was great. There is a Nespresso machine in the room with 2 complimentary capsules and tea. I preferred to make coffee in the room vs. the breakfast coffee. You also get 2 half liter bottles of water each day and i was nicely surprised to find a soap, shower gel, shampoo, conditioner and body milk there too. Nice quality. I also liked the selection of master light switches so you could have different regimes (relax, night, etc). My view was also super weird, I looked into another apartment, their rusty air condition unit where pigeons were nesting. But it’s not like I hung around the room too much. There is a public parking garage next to the hotel so if you plan to rent a car, there should be no problem. There is also a supermarket and many eating places. 1 min walk to the street of 25th August 10 min walk to the archeological museum 15 min walk to the urban bus station (to visit Knossos) 5 min walk to the venetian fortress 7 min walk to the national museum of history 17 min walk to the port with ferries 5 min walk to the central market

The breakfast selection could have been a bit wider and the coffee could have or should have been better. The room coffee was nice. I would have welcome a bit more proactivity from the staff to maybe recommend restaurants or things to do

The location is central and the hotel is a brand new (or after renovation). The staff is very friendly. Car parking just at the opposite side of the street and has special arrangement for the hotel guests - 12 Euros per day (instead of the regular 15) with no limitation of times getting in and out. Our room was very spacy and we also liked the breakfast.

The bathroom is full of dislikes. It has no literally a door. Instead of the door there is a sliding grill, which has no any intention of isolating this area visually and also audially - you can see and hear everything what is going on inside, so no privacy for the user. There is an additional door for the shower and the toilet, also sliding, serving both areas, but also no chance to get your privacy due to the lack of sound isolation - all your actions are very well heart from the room. It's a disaster for those who are travelling as a couple. There is also a water leak from the shower area to the toilet floor. And the TV refused showing most of the channels steadily - the signal is very poor and most of the broadcastings are just not available.

The hotel has great breakfast. Clear explanation of check out times/breakfast time/wifi/what’s free and what’s not in room. Has kettle and coffee maker, and complementary water bottles. Lots of space to put luggage. Lovely balcony. Location: Very central but one lane in so not noisy outside. Supermarket right in front of the hotel. I loved the background staff, the cleaners the cooks adding food to the breakfast buffet was always smiling and had something nice to say.

Bring early plugs if you are sensitive to noise. Could hear the water noise in other rooms, like any other European building. Big closet area but no space to hang long dresses.

The small hotel was centrally located in the old town of Heraklion within easy walking distance of the Venetian port, dozens of restaurants, shopping and museums. All of the staff we encountered, including front desk, breakfast room, room service, and cleaners, were friendly and efficient, going out of their way to be helpful when we had questions. The hotel was very clean and nicely furnished with modern decor. There was a wide selection of hot and cold food items in the breakfast room (with excellent Greek pastries), and we were given complimentary pastries and drinks on arrival. Our room was spacious, with a comfortable bed and large outdoor terrace with views over the city. We felt at home immediately and couldn't have asked for a better place to enjoy our visit to Heraklion.

We had no major complaints but might mention a couple of minor points. Our room was beautifully decorated, but somewhat at the expense of function. For example, It would have been helpful to have night tables beside the bed on which to put water, phone, tissues, etc., rather than having to put things on the floor. The only elevator to our floor was extremely small but we managed luggage in two trips.

Excellent hotel in the city centre, within walking distance of the port, the shopping streets, the museum, the municipal art gallery, restaurants, bars and all worth seeing. New (or renovated) public areas and room, friendly, knowledgeable and welcoming staff, very good breakfast Very clean lobby, restaurant, room and bathroom. Air-con quiet and working fine, power sockets either side of the double bed, clean linen and towels, quality toiletries. We especially appreciated the offer of very early breakfast before our 6 a.m. departure. Dom now is our go-to hotel for Herakleion. Highly recommended!

One thing that is needed is a light over the sink and bathroom mirror. The light in the bathroom is adequate but it falls behind one's head when standing in front of the mirror, leaving the face in the shadow.

Location is difficult to get there by car, there are a maze of streets that are sometimes too small to get your car through and we got lost multiple times. It is right next to a valet parking garage so parking is easy. Location is perfect in old town Heraklion, close to shopping and restaurants. Rooms are a little small, AC works well, breakfasts were great. The staff are particularly helpful in helping take care of traveler’s troubles and inconveniences without a complaint

Nothing to complain about

The location is very central and close to the port. The bed was very comfortable. The decor was attractive and clean. There were plenty of sockets. The shower was excellent. The room had two balconies and it faced a blank wall so it was not overlooked and there was no light pollution.

Breakfast was adequate but as I can not eat gluten it was, therefore, limited for me. I did not like the fancy lighting and touch switches in the room. It was very awkward going into the shower room as the door left no room to enter. It had a very sharp lock that scratched my breast a few times until I worked out how to maneouvre the entry. I was cold at night.

Really central, just 2min walking distance from the city center. Really good and tasty breakfast. Room, not big, however really functional. Really nice and helpful staff at the reception (keep us a free space at the parking while we drop our luggage in our room, see negative points)

No parking available within the premises, and we had to park into a public guarded parking across the street (not announced in the hotel details as it was written « parking available). There is a discounted rate with the hotel, but no pre-booking available so depending when you arrive, if the parking is full, you have to find another spot which can be really complicated since you are in the hyper centre of the city. Our room view was facing a close building, but it is obvious considering the central location of the hotel. Low water pressure in the shower, and walk-in shower badly designed so floor is easily watered after a shower.

The rooms were spacious and clean and all had a balcony which was a nice place to catch up on emails. The wi-fi was fast which is appreciated as we had other accommodations in Greece where it was impossible to connect. Breakfast was delicious and the staff was very attentive. Overall I would stay here again.

The bathrooms didn't really have doors. If you are travelling with your partner it wouldn't be much of a problem but in a 3 person room it was a little awkward.

The location is excellent right in the center of Heraklion old town. Within walking distance to all attractions which means you don't have to drive but you can drink and walk safely:) At the reception they gave us a discount card for a paid underground parking located just opposite the hotel. The rooms were smaller than the pictures but well organized. We loved our balcony. We were lucky to have a room on the 4th floor because lower floor balconies are facing to the walls of the neighbouring buildings. The breakfast was superb. Also the staff were helpful. Overall good value for money. We would love to stay again at this hotel.

Only complaint about the housekeeping could be more careful about the dusty surfaces. Especially the glasses, coffee machine and side tables all had some dust at the time we checked in.