Cleanliness and excellent staff and location

The room menu of food and breakfast dose not have Halal options

I am writing to express my heartfelt gratitude for the outstanding service and hospitality I received during my recent stay at your hotel. Firstly, I would like to extend a special thank you to Nikita, the Lobby Manager, and her wonderful team. From the moment I arrived, their warm welcome and attentive service made me feel right at home. Nikita's professionalism and dedication to ensuring a seamless experience were truly commendable. I also want to recognize Aayush, the Housekeeping Supervisor, and his hardworking team. The cleanliness and comfort of my room were impeccable, and I greatly appreciated the attention to detail and prompt responses to any requests I had. Their efforts made my stay incredibly comfortable and enjoyable. Lastly, I would like to thank Rami, the Swimming Pool Lifeguard, for his vigilant and friendly service. His presence and dedication to safety allowed me to fully relax and enjoy the pool area without any concerns. Overall, my experience at Trident was nothing short of exceptional, and it is all thanks to the dedicated and professional staff. Please convey my gratitude to Nikita, Aayush, Rami, and their teams for their outstanding service. I look forward to returning to your hotel in the future.

I didn't like the food or the place. The same food has been on the menu for long time.

We stayed at Trident twice whilst we were following the ICC World Cup and at the same time celebrating our golden wedding anniversary. At our first stay we had the suite where we could see the whole queen’s crown and the Wankhede Stadium was visible from our rooms. The second stay was on the last leg of our 30 day trip. We booked club room but on arrival found the condition of the room unacceptable. The room had a bath shower whilst we always request walk-in-shower. Anyway- we had a prompt response from the management and were give a room with a walk-in-shower within no time and had a very comfortable stay till our flight back to Manchester on 30th November 2023.

We think the rooms do definitely need modernising and ambience of the room/suite more appealing to the eye

I loved the service by the staff. Suraj on the floor with hospitality was exceptional. The service or the staff for the entire duration of my stay was exceptional.

I didn't like the additional stress regular guests had to endure due to IPL players. Main areas should not be blocked out especially the entrance. It would be ideal to escort VIP guests through other entrances for security. Keeping the thoroughfare clear is essential. While I understand it is good to create the hype, it was a little disconcerting to block exits with guests not being able to go out for dinner reservations due to security measures. Unfortunately, the guests are the only ones witnessing this hype. And most of whom neither can identify nor are interested in cricket. Had I known it was IPL season I would have avoided the hotel stay. Other than this, every other aspect was exceptional. Hospitality is par excellence!

We had Trident Club Rooms, so had breakfast etc up in the Club - we loved this as it was very busy downstairs with a big delegration of people staying for a conference. We felt the select for Breakfast was great and all we needed. Rooms were clean and tidy with great views. Service at the Trident Club was excellent - our concierge when we arrived was so friendly and welcoming. We really enjoying the evenings where we could gather for a drink, and the snack options were excellent. We felt it was very good value and would stay again. Thank you.

Only issue we saw (but it did not affect us) was check in was constantly backed up and other were long waits.

Different Breakfast rooms were fantastic, the selection was good and clearly labelled. Staff were really friendly and willing to help. Nye party food selection and presentation was exquisite. Pool was clean and children play area was a bonus

1. Very busy during NYE and new year day breakfast orders were missed or so delayed they came cold like boiled tea. It wasnt the staff fault as they were trying their best. 2. Check in process for club lounge should be better managed, on entrance there should be a sign for club room check in or hotel staff should ask guests on entranceif they are eligible for club lounge check in. We queued for 15min in the wrong desk.

Excellent staff, great location, very comfortable hotel, felt very much at home, during my stay here. Thank you for the prompt fuss free resolution to the faulty air vent problem, requiring room change.

Starting to feel a bit dated. Walk in showers would be great. Frangipani staff need better interaction with guests over their specific needs. One senior floor staff member quite dismissive over my smaller appetite requiring smaller portions on a la carte. I loath waste, and prior stay at Westin Powai Lake Chef had been overly accommodating. A bit of a disappointing interaction which meant I never stepped foot in Frangipani again during my stay!

The customer service and attention to detail was superb. All staff were brilliant from reception to housekeeping but a special mention to the staff at the Frangipani restuarant which were - Jitan, Devesh and especially Prathamesh! These guys were exceptional and went above and beyond to make our stay sesnsatiopnal. We will definately come back next year and stay at this place and i am hoping the same staff will be there. Darshan at Concierge was outstading, very helpful with everything. The resorts location is excellent (opposite Marine drive promenade walk and Arabian sea ) with excellent ameneties. The breakfast is incredible with many options, full continental buffet and traditional Indian cusine, so much choice! We have no hesitation in recomending this hotel.

If i had to fault something it would be the unpleasant odour on our floor - bearable just strange odour, i would recomend perhaps a nice smelling room difuser.

overall a good holiday

The quality of the Indian cuisine in the breakfast spread. Based on the taste and comparing with similar hotels i would a give a 5 on 10.

Clean, good area, near to everything we need. Have a lot of shops inside.

Got a different price there!