Stayed at the Hotel Grand Chancellor last month for 4 nights to attend the Australian Musical Theatre Festival. From booking, check in and check out, everything was perfect. The Hotel is a beautiful old building, the room was huge and spotless, the bed extremely comfortably and the shower powerful and hot. In the ground level foyer is their main dining area for breakfast, lunch and dinners. I had several lunches and dinners and all were restaurant quality meals. All the Staff I interacted were wonderful, friendly and dedicated. Could not fault this hotel and look forward to coming back next year

Nothing

I have to mention Doug the duty manager first. He was so lovely and professional and his ‘no problem’ attitude pretty much made my stay there. Thank you Doug 🙏 The hotel is very comfortable, if a bit faded, and in a perfect, quiet location in the centre of Launceston. Excellent buffet breakfast, spacious lobby, restaurant, bar, and even a good-sized secure car park nestled into one side of the hotel. The stunning Holy Trinity Church is just across the road, reminiscent of the old Christchurch Cathedral, NZ. This was the ideal stay for me. Happy vibe. Kind and helpful staff and an stones throw from restaurants, bars, good shops and interest points. Loved it.

Rooms could be cleaner (ie. fridge and surfaces), maybe a coffee pod machine.

Location was great, room size was very good, beds were comfortable, lobby area with bar was good. Appreciated the opening window so we could have fresh air.

There was a bit of noise on the Fri and Sat night due to the local Launceston hoon problem. In addition, on one of the evenings there was a lot of noise from a large Chinese group which had a number of rooms surrounding ours. They arrived back after 11pm and the kids were running up and down the hallways between rooms screeching and carrying on for 30min, even after I opened my door and asked them to be quiet. They were back at it again around 7.30am the next morning. I reported it to the front desk who must have followed up on it as we didn't have any problems the following evening. This wasn't at all the fault of the hotel, but honestly why do people lack such basic manners and respect?

The property was good, we were on the fifth floor which was great, I had requested a walk in shower as my husband and myself have back problems, so we were really pleased the hotel provided this for us. Thank you

On the Sunday morning,most of the guests had to set their own table for breakfast and told we could sit where we want, the staff were either unavailable or busy trying to keep up. Such a difference from the Saturday staff and the Monday staff. They were all organised table set and cleared dishes promptly, when one guest left they were straight over to reset table for next guests. We came up to the bar in the evening and around about six people were standing waiting to be served and there were no staff looking after the bar, it was quite a wait. I think they were busy trying to look after the restaurant, definitely not enough staff to cater when busy, All staff were very pleasant, from check in staff to cleaning staff.

Our room was located on the 5th floor overlooking the carpark. We found the location excellent, a short walk into the town centre and then onto City Park at the end of the street. Also the Launceston Saturday Harvest market was on, literally across the street. (bonus). We walked to Stillwater restaurant a couple of k's away. Definitely easy and central. The restaurant for dinner the first night was amazing. The food exceeded our expectations. Also we found the staff to be very attentive, knowledgable and friendly.

We didn't like the beds or pillow. The mattress was way too hard and thin for us. Also the pillows were awful (lucky we bought our own). Good mattress toppers would solve this for sure.

Everything, the beds are extremely comfortable, we had the pleasure of 3 different rooms due to travel arrangements and then Cyclone Alfred extended our stay. The facilities, staff and location are excellent. 5 minutes walk in any direction takes you to Saturday market, City Park and York Square which leads into shopping precinct. Grand Chancellor would be my choice if staying in Launceston again. Also only 15 minute walk to Tamar River cruise Kiosk. We took advantage of Happy hour which is 1.5 hours, we dined at night and had the buffet breakfast a couple of times. I have stayed in Hotels in many countries and Grand Chancellor rates with the best. I have no hesitation in reviewing this hotel.

I have no comment to make as I could not fault this Hotel in anyway. At one point we were given an unrenovated room, which was referring to the bathroom and still felt the facility was excellent, just some tiling that required replacement. Certainly no cause for concern.

Quick easy check in & check out. Friendly staff behind the front desk for both check in and check out. Rooms were great and as expected. We booked in hours before check in and had no troubles around that at all. The location worked for us and I appreciated the next door parking facilities.

Not a huge deal, however the bar staff wasn't as friendly to approach for service. We requested to book a table downstairs for dinner, which we felt was made to be more of a burden than a service requested, as the staff member only response was, 'its already going to be full, we have a function on so it's going to be loud, FYI, but we'll get you in' If we hadn't of checked in late, we would have likely booked a table elsewhere, but accepted the booking anyway, and found the dining wasn't even half full while we were there from 7pm-8pm.

Good, clean rooms with expected amenities. Central location, close to shops, cafes and walks. Parking experience with the upgraded vehicle registration identification process works well. $10 dollar fee is arguably a rort to guests as we are paying for a room anyway. At least guests now have parks available on arrival instead of having to wait until office workers go home to free up spaces.

It's starting to get old. Carpets are the same as when I stayed at this hotel back in the 90's. Definitely time for a refresh to provide comparative facilities to more contemporary hotels in the area. Paying for bottled water in your room is really a bit rich. The little things like free water or small chocolate on the bed make for a better guest experience. Staff are friendly, however the check-in experience where you have to present your credit card twice seems clunky and unnecessary.

The character and charm of the hotel itself is truly first class. Location excellent and staff were wonderful - extremely helpful with a friendly, professional and can do attitude - a credit to the hotel.

Have a look at the roof which is metal for the coach drop off in your photo! My room was immediately above that so I had no outlook (unlike the photos Booking.com exhibited!) and had to have the curtains closed and air con on the entire time! There was no view anyway so that was very disappointing. The shower was in the bath which was cracked and awkward. Booking.com needs to do better!!! Spoils an otherwise incredible hotel!

So lovely and clean and comfortable. The reception staff were so lovely and hospitable. It will be my home away from home always. The only recommendation I could make against the almost near perfect room, is that the window curtains could really do with an upgrade replacement. They are really crusty, and stale from the weather beaten sun and cost effective for a re-furbish. Otherwise, everything was lovely. It was a bit cheeky to expect us to pay for 2 bottles of water in the room. It made me giggle how dressed up they were. Come on, people aren’t silly, free water and maybe a decent assortment of tea and coffee with fresh milk please. Otherwise, outstanding accommodation