The palace itself is absolutely stunning, with beautiful historic interiors that make you feel like royalty. The breakfast was very good, offering a wide range of options. The garden and pool area are well maintained and create a very relaxing atmosphere. The location is also convenient for sightseeing in Lisbon.

While the palace building is breathtaking, most rooms are located in modern extensions that don’t match the charm of the main building. The room was fine but not spotless, and some mold in the bathroom was disappointing for a five-star hotel. The service, although friendly, was inconsistent - for example, mistakes during breakfast and unanswered reception calls. Overall, the hotel relies heavily on the palace’s appearance but doesn’t fully deliver five-star service.

A hotel to relax and enjoy the facilities before head off home . Set on the hills of Alcantara with brilliant views of Rio Tejo . Breakfast fantastic , great selection . Ricardo makes good omelettes well cooked. Just be patient with him but worth the wait . Staff amazing .Pestana brand is best hotel for hospitality in Europe and internationally on pa with Taj hotel group . Amazing staff that helped us feel welcome : David Barbosa , Rita , Santos , Luke Cain. . I used the swimming pool , good gym facilities and Sauna . Valet car service good little pricey. I would come back and stay again

Although the hotel has historic setting the bedrooms too . It feels nice but the carpets needs a good wash and if you sensitive to dust would will feel it . My advice is to replace carpet in room with wooden flooring . Easier to clean the dust . You will feel this after a few days and cough a lot .

The breakfast buffet is fantastic. The array of foods and pastries cater to various guests preferences. The hours for the buffet were much longer than normal. The setting of the hotel is impressive. The gardens are lovely and offer the guests numerous places to just sit and read or talk or lounge.

The gym is limited. However, it covers the basics for those who want to stick to their routine. The downside is that the floor-to-ceiling glass windows without any shades results in the room becoming exceedingly hot! There is a wonderful outdoor pool. Please note that although the hotel is in a beautiful park setting, it is not located in the centre of Lisbon.

Beautiful palac in very quite location which is good for relaxing. staff were so kind very helpful . Breakfast was good

Room was too cold when we called room service some one came and checked AC but it was not helpful we were freezing all 5 night of our stay until morning i was using hair dryer to make my kids warm in the room!! it is very disappointing when you pay around 2500 dhs per night and you can't sleep because hotel doesn't have heaters . And also there is not enough light in the room

Exceptional property. Top of the hill location. Far away enough from the city for quietness. Beautiful breakfast area. Proper palace feeling. The swimming pool is warm. Staff are kind and considerate. When booking, do take garden rooms. I had no noise. Some colleagues did have some noise and had streetfacing rooms.

Exceptional property. Feels like staying in a proper fairytale palace. Mind you, the renovation dates back from the ‘90s so some of the paint is chipped, some stuff looks a bit dated. Hardly a negative.

The decor was stunning! Very special and beautiful :-) We loved the pool (inside & out). It was very clean and they gave you really nice beach towels to use. Staff service was good. A little busy at times but they did their best in those situations. The breakfast was nice, lots of choice. Check in was good although our room wasn’t ready at 3. We waited for 30 mins but still not ready. I asked to change rooms to one that was ready and they said yes straight away. I appreciated that very much as I was alone with my two kids and we started the day very early! The concierge staff we very helpful too, thank you!

It’s not a dislike it’s more of a heads up to new guests. We found out on the last day that you could order pancakes, poached eggs, omelette in addition to the buffet. Sadly they didn’t tell us when we first came to breakfast (I think because it was so busy!) but if they had, I would have asked for pancakes for my kids & poached eggs for me. Yum! We did have the pancakes on the last day (we overheard another guest asking) and they were yummy & came with fresh strawberries which were delicious :-)

This was an outstanding stay in a beautiful hotel that was formerly a stately home belonging to one of Portugal's richest families - and it's been lovingly converted into a wonderful place to stay. The two of us stayed for two nights (three days) and among the things that we loved were: * We checked in very early (before midday) but the staff found us a room - nothing was too much trouble for them! They were so friendly and helpful! * The spa and swimming pool was lovely to use (the weather was a bit rainy) * The reception rooms are amazing and we loved eating our meals including breakfast there * The breakfast was fabulous - I counted 122 different items to eat!! And I've never had a latte before where the coffee, milk and foam come layered (see photo) * The bedroom was very comfortable indeed * We had a Nespresso machine in our room - including decaff capsules * I actually found the whole history of the Pestana Palace absorbing and there's a book in the room which tells the story of the Pestana hotel group including how the founder bought and did up the Pestana Palace - I read most of it! * The views over the tropical garden were lovely * Although it is kind of between areas (Belem is to the west and the centre is to the east) there are lots of buses right on the doorstep so travelling around was no problem whatsover - we got a Lisbon Card and were very happy with our choice * The staff were so friendly and nothing was too much problem Overall, even though it was such an upmarket place, it didn't feel stuffy or starchy. It was relaxed and friendly and we were super comfortable. Highly recommended. We'll be back!

The only thing was that the sauna and steam room could have been hotter. A very minor thing indeed in the wider scheme of things!

I loved that the hotel is a palace—it has a unique and luxurious feel. The location is excellent, making it easy to get around and explore the area. The cleanliness of the property was impressive, and the staff were very friendly and professional. The rooms are spacious, which made the stay even more comfortable.

The lighting in the room was a bit dim, which made it slightly inconvenient at times. The walls between the rooms were quite thin, The walls between the rooms are very thin, which caused some issues with the guests in the neighboring room who were light sleepers. Even normal conversations could be heard easily without playing music or anything loud. This meant you had to whisper to avoid disturbing them, which was quite inconvenient for me and became an issue during my stay. Additionally, there was one staff member whose attitude was not very pleasant. However, the management handled the situation professionally and sent me an apology email, which I truly appreciated.

It was a lovely palace with all the splendour you would expect. The very helpful bellman walked us to the room and gave a little tour of the hotel and showed us the original impressive features. The rooms were nice, I would say there are a couple of areas in which the rooms are now staring to show their age. The cakes and bottle of port were a nice touch. The room had a lovely balcony.

The bar food menu was too short at night, and the bar staff top long to attend to us. The tv was a little hard to understand which channels were jn English. The room service could not be ordered via the smart tv, which was a bit odd. In the end I phoned up to do it.

The palatial well preserved rooms, the superb breakfast, the friendly staff, the gardens, private New Year’s Eve fireworks in the gardens, the location in a less touristy and more authentic Lisbon area with a view of the iconic mini Golden Gate bridge

Freezing cold in hallways, passageways between different parts of the hotel, New Year’s Eve event food with fine dining ingredients but not fine dining quality, no kettle in the rooms to make tea (but a Nespresso machine), poor sauna area (tiny for number of rooms in hotel)