Just a quick trip overnight to see Michelle Wolf at Cobb's Comedy Club. The hotel is beautiful; the staff is friendly and professional. Our room was lovely, and we had a city view. The toiletries smelled good, and the bed was very comfortable, with excellent pillows. Ok, this is going to sound ridiculous and obviously it isn't a critical amenity... but I really loved the TV remote, lol! When you push the buttons, they feel like there's a click, but it doesn't really make a sound. It felt well-made. It was best TV remote I've ever used lol!! I wish I had taken a picture. I was also surprised at how quickly the parking valet brought our car.

I don't like all the extra resort charges and nickel-and-diming. Just include everything in the price. We didn't use any other facilities besides the room to sleep.

Wonderfully comfortable and quiet room. Nice big bed with soft mattress, linens and pillows. Lovely housekeeping staff who always came back to my room on their rounds as I left later in the morning. Room was on the 21st floor with a nice view. Great bathroom with a heated mirror (so it does not steam up) and japanese toilet also a big plus, always felt extra fresh 😅

Dated lobby and lifts. However, both very clean and well maintained. Lifts were always fast and very available. Slight nickle and dinming if you want to use extra services. Unhoused people nearby a non-issue - just don’t go west or immediately south of the hotel and you’ll be fine and have a very pleasant stay!

Location

Pricey and including a 20% gratuity on an already expensive meal at a bar in an already expensive hotel seems out of line. Im already a good tipper and I’d like to be the one determining the value of the individual servers. I believe they will be better at their job if the want to make more money.

Almost everything!

Parking prices high for valet. Breakfast meal didn’t taste good

This was our second time staying at the Hotel Nikko - the first was 14 years ago. This four-night stay was just as excellent as the last time. The property is lovely and the staff are all gracious. The rooms are quiet and spacious, and we had a great view on the 17th floor. The bed is comfortable. The pool is wonderful! We wished we could have spent more time there. The refillable water bottles in the room are thoughtful, as is the water filter in the hallway. I'm so glad we didn't stay at a big chain.

Only thing is that we had to pay $50 to check in early, even though a room was available.

Probably the best hotel I’ve ever stayed in. I travel a lot for work, and only stay in 4-5 star hotels (usual chains Hilton/Westin/etc.), and this is the best of them all. Room/food/service/cleanliness/location…all perfect. I did pay extra for an executive suite, with an adjoining twin Double for the kids…but our room was 10/10! Also, the access to the lounge meant free breakfast and more less free drinks/dinner if you were happy to make a meal out of all the complimentary food they make each evening (pizza, pasta, crackers and cheese, fresh fruit). It’s not pitched as dinner and you don’t get to choose…but it made for a perfectly good dinner for us one evening.

Hotel parking was extortionate, so we parked in the public car park across the road (half the price). Slight inconvenience, that I thought the hotel are empowered to fix for their guests.

We got a complementary upgrade and the view from our room was amazing. The staff was always helpful and kind, especially the cleaners that were very respectful of our privacy. The gym was also very good and the hotel atmosphere in general was very relaxing in a busy city like SF.

There wasn't a coffee machine in the room, it's a small detail that made the difference in many hotels during our trip. We like waking up having a small coffee and this was not possible in this hotel.

This is a super nice hotel with great service and fantastic pool and gym/sauna facilities. It's exceptionally clean and the room came with a nicely equipped coffee maker and mini-bar (extra fees if you want to use anything in it). There was no refrigerator originally but it was provided when requested for no extra charge. The bathroom was modern with a big shower cabin.

The only real downside was the bed which was overly soft or used up. Room was also quite small but I guess this might be the standard in this part of town.

Place was great but Booking.com made it look like a good deal but there were a lot of additional fees attached at check in. Wish that had been more clear.

Overall hotel was very good but missed something to make our party of 4 really excited about the experience. Location and the pool/sauna/gym were very nice. Main hotel areas and rooms were very clean.

Apparently we got King Deluxe Room but nothing really felt deluxe. Booking.com advertise hotel as a 5 star but it rather was a 4 star hotel. The rooms was advertised as 300+ sq.ft but it felt very cramped. We had 2 rooms and one of them was a significantly smaller. The view of old rooftops was depressing too. Valet parking extremely overpriced.