LOVED the location. The room was so nice and spacious. The staff was kind and safely stored our bags while we went out in the city for the last day. I wouldn't say there's anything super fancy about the hotel and it is an older building but it was very clean and comfortable for our family. The balcony and windows that open were an AWESOME bonus! :) ALSO, I didn't know until after we had arrived that the parking in the garage was only $17 (maybe check ahead as this could have been a special offer for the holiday. We took the train to avoid the typical $65-a-night charge for parking that most hotels in SF offer so we didn't use it but, having this option is nice!

While my kids thought their beds (Queen size) were comfortable and had noticeably plush bedding, the king-size bed my husband and I slept in was extremely hard and uncomfortable, with very thin blankets. I'm not sure why or if our bed was a fluke. I do know my back and hips were in a lot of pain each morning. Maybe I'm just getting old..haha! EVERYTHING else was just perfect and the missing star was solely because of this.

Great location for everything. High end shops right on the doorstep. Trams just around the corner. Bars and restaurants a short walk away.

Bed was very hard. Cleaner came before 8.30am. Our room overlooked an alleyway with leaking drainpipes and walls.

Superb location in the heart of the city. Excellent public transport options nearby. Staff were friendly, with genuine smiles and were very helpful. Room was a good size. Bed was very comfortable. Our room on 6th floor was very quiet for a central city hotel. And it has an open air heated swimming pool - yes, in the middle of the city!

Some things are getting a little dated eg the room's aircon/ heating system - who would have guessed that to switch it on you need to push the button marked 'Off/Low'? They kindly supplied a portable electric heater. We also borrowed a kettle but when we plugged the two things in together, we blew a fuse. However this was fixed promptly. Really these are minor gripes.

Comfy beds, good showers, good sized rooms. Staff were super friendly and helpful. Great part of town in Union Square, 5 minute walk to the cable car turnpoint, close to shopping and restaurants, train staion 5 minute walk.

Fitness centre needs upgrading. No strength machines, just a few free weights and cardio equipment. Parking is absolutely exorbitant. 3 days parking was $230 USD.

Lovely sized room. Staff were welcoming and friendly. Close to a few bars, convenience stores, delis & restaurants. Right next to Powell Street where the cable cars are.

It was a bit of trek to our room. Maybe put that in the description, and give the option of a room closer to reception that doesn't involve as much walking, stairs and lifts. When there were children playing in the swimming pool, the noise travelled into our bedroom, even with the patio doors closed. We were on the 6th floor.

In general, the management staff were excellent except for one. He was very dismissive when I told him that the thermostat was not working. When I tried to give further details he stated that he already told me that he already me he would take care of it. He was very arrogant; I can understand if he had a bad day but I remember that he was snippy the last time I came in that year ( 6 months ago). He should learn better customer relations.

It was lovely to stay there. I was at a conference across the street, and I chose here to stay. Everything was good, I had a pleasant stay. There was one issue and I after I left wanted to tell the manager as it was a bit upsetting, not a big deal. The manager and resolution of the issue was SUPER generous, I wasn’t even expecting anything, I just wanted to inform him about a slight issue I had with my stay. It is SO rare these days that customer service reigns, so I was truly grateful for their caring and generous response. I would definitely choose this hotel again, as I think my issue was a one time mistake that won’t happen again. Thank you to the owner/manager for a prompt and caring response. Toni

I really liked mostly everything but had one not the best issue with staff, but probably was both he and my fault as I was taking on the phone at the time I checked in. I get this is annoying for others but it was a family issue with my daughter, I apologized, and couldn’t get off. The staff check in person was annoyed with me and definitely acted so. As I said, the owner took care of my complaint kindly and generously. Stuff happens; I’d stay there again.

The Handlery Union Square Hotel is amazing! It’s right in the heart of Union Square, making it super convenient for shopping, restaurants, and everything San Francisco has to offer. The room was way more comfortable than I expected for an older hotel, and the bed was so cozy. The staff were fantastic—they let us check in early at 10 a.m. and gave us a late check-out at 1 p.m., which I’ve never experienced anywhere else. We stayed for seven days, and everything was great from start to finish. I’ll definitely stay here again!

None so far! Everything's great!

I recently had the pleasure of staying at the Hanley Hotel in Union Square, and it was a fantastic experience from start to finish. The room was spacious and beautifully decorated, combining modern comforts with a touch of classic charm. I was impressed by how clean and well-maintained everything was—from the comfortable beds to the thoughtfully provided amenities, including makeup mirrors, a shoeshine service, and even an in-room refrigerator. The location couldn’t be better; being right in the heart of downtown San Francisco meant that I was within walking distance of so many great restaurants, shops, and attractions. Checking in early was a breeze, and the accommodating staff went out of their way to ensure that I felt welcome. They even held my baggage the next day, allowing me to enjoy a leisurely breakfast without any worries.

The hotel is located in the central area of San Francisco with easy access to the public transport and walking distance to some attractions, for example the China town. The hotel has an old fashioned design but we liked it. The hotel is very clean and quiet. Staff was very friendly and helpful. The room was very spacious and comfortable, with a nice balcony.

There was nothing we did not like. Shame, we only had a few days to visit San Francisco and we did not have enough time to explore all facilities of the hotel, including the swimming pool and the gym.