Location was amazing! Close to everything. The hotel is beautiful and I loved that it maintained some vintage details. The room was very clean. Having a refrigerator was helpful. There was no microwave in room though. There was a microwave in the lobby for guests to use but I felt a little awkward to go down there and heat things up. Endless tea, coffee, filtered water and cookies in the lobby was a nice touch. It felt safe enough considering its San Francisco and you will encounter some unusual activity because its a big city. There were enough people around that I felt safe enough. Also the room had a safe for valuables, I love when hotels have this.

The coffee was not very good when we tried it but maybe the filter just needed to be changed? It's free though. We just bought coffee elsewhere. Maybe its good sometimes? Microwave in room would have been cool, but I can understand why hotels might not do that.

Location. Overhead fan and fresh air. Good sized room. Sears Nextdoor.

Location next to Union Square ment that there could be late night noise. My husband thought that there should be a variety of pillows available because they were too plump for him. The power outlets for charging were not next to the bed That meant that if recharging, we needed to work at the desk. If I weren’t so lazy, I would have shifted the desk light to bed stand.

Very central location .Lovely well preserved 19th century building with lots of character The standard of cleanliness across the building was very high .The staff were great - friendly and extremely helpful . No breakfast facilities but there is 24 hour free tea and coffee and cookies. It also provides excellent value for money .

Unfortunately the central areas as a large number of homeless on the street

The hotel is very centrally located, which make it easily accessible to several option of means of transport! The room was spacious and clean. The personnel was very friendly. At the lobby was a surprise, since they offer for free coffee, tea, water, fruits and biscuits all day long!!! Alao during evenings, they offer popcorn! They also have a baggage storage after your check out, which is also very convenient if your flight is later in the day!

The hotel was nicely located near the Union Square. There was a Walgreen in the next-next building that was very convenient for me to purchase something small including drink, snacks and toothpaste. The room I stayed on 7th floor faced the opposite side of the Powell street and thus it was quiet, being free from the noise from the outside. The building was old but the room was clean and I liked it very much.

The two elevators had expired certifications of their inspections, which let me fell a little uncomfortable. For some people, it may be a minor negative point that there were no coffee machine or kettle to boil water in the room. I am not sure if that would be available upon request; It was not a problem on me because I brought my own kettle and tea bags anyway.

Check in. Quick & easy. Hotel staff were super friendly throughout our stay. I mentioned that we were celebrating my birthday & the hotel staff generously gave us a bottle of bubbly 😊 & some balloons!! What a lovely surprise. Location Literally 60 seconds from Union Square. Perfect location for public transport, shopping, sightseeing. San Francisco is also a great city to walk & Fisherman Wharf & the Golden Gate Park are a quick bus, or morning stroll away. Also the Walking Tour and the Hop On, Hope Off busses all leave from Union Square so the Chancellor is perfectly situated. McDonald's is 3/4 minutes away, Walgreens & 7eleven are 2/3 minutes away. Right next door is an old school American diner called Sears that does great food all day. Rooms The hotel is an older building & the rooms have an older, quaint feel, but honestly they have everything you could need. They are cozy but spacious. We had a large luggage room with wardrobe, safe, spare pillows. There was also a portable heater & plug in fan should you need them. We didn't even though we visited in Jan. The bed was so comfortable, it was difficult to get out of bed in the morning! :) You can have a choice of pillows too. Our room had a large fridge that Bar / Lobby There is a bar at the lobby, (which we didn't get to try out this time), but the best part was the cookies!! They were plentiful & absolutely delicious!!! The lobby is comfortable & has Coffee, Tea, Apples, Popcorn & Cookies. We stayed at the hotel in Jan, so it was lovely to be able to grab a coffee or tea & have a chat with the hotel staff & enjoy some cookies before hitting the hay. Check out Quick & easy. Reception is staffed 24 hours

I love the location, the cleanliness and the friendliness of the staff, and of course the pillow menu.

I had a wonderful stay at this hotel—everything was even better than I expected! The entire experience was smooth and comfortable, and the little thoughtful touches made a big difference. The complimentary cookies, coffee, tea, and water added a warm and welcoming feel to the stay. The reception team was truly exceptional—always polite, professional, and helpful. I especially want to thank Vivian, who was on duty during a late-night emergency. She handled the situation with such kindness and professionalism, going above and beyond to resolve the issue quickly and effectively. Thanks to her help, I was able to continue my stay without any problems. I highly recommend this hotel and would definitely stay again. Excellent service and a genuinely caring team made all the difference!

Nothing.

The best thing is that you can have a cup of coffee/tea & cookie at lobby first thing in the morning when you go out, and when you come back to the hotel with cold and tired body (oh sometimes there is even popcorn!). This is like fuel delivered in the snow and also how this cozy hotel makes you feel like home. We were worried that there was no AC in the hotel bit it turned out totally fine since it's December. As long as there is heater and we can open the window for fresh air, we feel fine. The clothes drying line in the bathroom was a very friendly set up especially when we stayed there for two weeks. The location is unbeatable that you can do multiple small trips in and out of the hotel everyday.

One day we saw a guy standing on the fire escapes out side of our hotel window, which made us feel a bit insecured.

I was absolutely delighted with my stay at this hotel! Let me start by saying that the location is fantastic — just 300 meters from Union Square, which makes it super convenient. The metro, cable car, and Wranglers are all within walking distance, and the street itself is very quiet and safe, which I really appreciated. My room was spacious and thoughtfully equipped, featuring a hairdryer, ironing board, and iron — all the essentials for a comfortable stay. The bed was large, soft, and incredibly comfortable — perfect after a long day of exploring the city. The staff and lobby amenities were also excellent — everyone was kind, helpful, and genuinely welcoming. On the first floor, there’s a coffee machine, microwave, fresh lemon water, tea, and cookies available at all times — such a lovely touch!

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