The rooms are exceptional, the mattress was so comfortable and the room size was HUGE. The hotel staff are so friendly and the services and facilities were top tier. I thoroughly enjoyed my stay. The property is so central to everything and I would book to stay here again.

Unlike the other Taj hotels, there is no spa however you can order an external masseuse to your room.

Nicely touched details from the hotel entrance warmly welcomed by the doorman and the reception - thanks to Tuan who checked us in - coffee and muffins in the morning, very friendly Soukaina who gave us clear instructions to the California Academy of Science… we enjoyed a family-like six nights stay very much!

Nothing! Everyone is so nice.

The hotel provides a warm, welcoming atmosphere, and the staff demonstrates exceptional friendliness and are most helpful! I enjoyed a remarkable dining experience at the bar, where the culinary offerings were of the highest caliber.

The external disturbances caused by the rioting were beyond the hotel's control. However, it must be acknowledged that the resulting noise pollution does impact ones experience.

Excellent staff. High quality amenities. Close to business meetings and Moscone West.

Airconditioner switched from heating to cooling. The maintenance person tried to fix it but could not. He arranged for a heater which helped but did not solve the problem. They fixed it next day. The property seems old and needs constant upkeep.

The room and the service were good.

The problem is that when I booked the room with Booking.com, the price of the room per night was quoted at $179.10, which is what I was charged for 3 nights of my 5 night stay. The 4th night was charged at $252.00 and the 5th at $342.00 without any explanation. I am quite unhappy that I was not told about this in advance either by Booking.com or the hotel.

Great and convenient location. Very well maintained hotel with friendly staff. Was disappointed that the entire lobby area is under renovation. No bar or restaurant, but very good room service.

Complete the renovations and reopen the lobby.

Comfortable room with helpful room service when needed. Great view of Union Square, with good restaurants and many activities nearby. Concierge very knowledgeable and helpful.

The hotel restaurant is closed for renovations. I'm sure it will be great when it is open again, as I've enjoyed it in the past.

Treated very well by all staff members. Great size room. Very comfortable bed. Fantastic location. Delicious buffet breakfast.

That one of the rooms was not ready until 90 minutes after our arrival. It wasn't great waiting around but it didn't ruin our trip.

It’s it’s in downtown and whatever we require in the facilities where there in the hotel Ivan the needle also that we like it very much

The elevator is the biggest issue which we faced, not on the Indian hotel many hotels we visit either one of them not working or under maintenance

Great and welcoming service generally by all staff who are all truly exceptional. Typically Taj! You can’t beat them at that. Set menu and only served in the room till 9 pm . Kitchen wholly inflexible on menu. For instance they have club sandwich. When I asked them to make it a vegetarian club sandwich they said they can’t do it!! . Really I thought!. No freshly squeezed juices, Very limited (2) Indian veg selections on menu. Poha for breakfast and Paneer Makhni . The Room service wouldn’t allow me to speak to the chef. Not what you expect of the Taj but then they have adapted well to America to cater to the market here and what’s expected including by offering free coffee and pastry in the morning in the lobby. Same cup cake all three days I stayed. No variation . Was disappointed. I ordered hot milk one night with haldi and pepper at 9-10 pm and they obliged despite the kitchen being closed . Next day I ordered only hot milk and they remembered to serve it with Haldi and pepper. Now that’s the Taj I know!. Otherwise I had to remind myself that I was staying in a Taj.

Location, People, Art decor , Clean and good bed. Good coffee machine in the room