The location is very good, close to public transportation and to nice restaurants, grocery stores etc. the room was clean, it had a comfortable bed and a good shower. The hotel doesn't have parking on its own, but it offers parking at a reduced price, which was the cheepest I could find. The room looks small, but it contains everything you need, including a small closet room and a ceiling fan (an addition to an a.c). The leightning in the room was really good and the room was quite at night.

I didn't like that the room didn't come with a refrigerator as a built in, and I paid extra money for us to have one in the room. It's basic to have a small one in the room... The hotel has only one elevator and some time you need to wait alot for it to be free.

The location was excellent as it was near muni, Bart and the tram. It is an old art deco building and as a solo traveller I felt completely safe. The staff were exceptional and very helpful. Edward was outstanding as he advised me on the best bus route 30 to the presidio area. He was very funny and knowledgeable about the city and went out of his way to help. The hotel was within walking distance to Powell street station and the ferry building. It was close to sfmoma as well which had fantastic exhibitions on.

It was all good.

Lobby has warm lighting and a pleasant smell. The receptionists are friendly and helpful, and the room was nicely modern. Bathroom has glass wall showers with good water pressure, and we had a separate room with a large mirror and counter for getting ready. Lots of outlets in the room and good privacy!

Exceptional value for the price but keep in mind your room may not include a mini fridge and microwave. The microwave is available to use downstairs, and the fridge can be placed in your room for $5/day or you can ask to use the staff fridge.

I would stay here again. I stayed on the fifth floor of the building and I didn't hear that much noise from the street below. The hotel's morning coffee was pretty good. I loved the hotel's historic aesthetic. It was fascinating to look at early 20th century photos of the surrounding area. The vintage themed furniture also helped. This was perfect for the in-person Call of Cthulhu game I ran in the hotel's lobby. I smile remembering how well my friends role-played that evening.

The bathroom is a little larger than a closet and there was no fridge in the room. This didn't bother me because I spent most of my time exploring the city.

We stayed 4 days and 3 nights at this hotel and it was great. It was in a good location downtown and near MUNI stops as well so it was easy to navigate SF even with just public transportation. There’s also a 7/11 and a Walgreens nearby, and I think there was a newly opened shawarma place right across as well (their food was delicious). The hotel staff were super helpful and kind and they answered all of my questions and assisted with any requests. Our luggage was kept safe before and after the checkout so we got to explore SF more. There’s still some renovations going on in the hotel but it was fine. The room does look a bit outdated, but it was still good. Although you can hear some sounds from the other rooms and the hallway especially if they’re loud, but still, it was fine. We encountered maybe 2-3 homeless people around the vicinity of the hotel, but it was alright. Will definitely stay here again.

The property was okay, although as I’ve mentioned there were still renovations going on. But otherwise, it was fine.

I had a fairly long stay at the hotel - 10 days. I found the rooms a bit smaller than I expected. When I mentioned this at the reception, the friendly hotel staff put me in a better room. I am thankful for that. Nevertheless, due to the building being old, the rooms are overall smaller than many four-star hotels. I also enjoyed the coffee machine in the room and the daily morning coffee in the lobby area. The location is great, around Union Square, with a short walk to the metro station. A diner and a shop for snacks and basic goods are just next to the hotel.

I was disappointed that I didn't have a fridge in the room. However, the staff were kind enough to offer me the use the staff fridge in the lobby area. I found the corridors outside the room a little dark and gloomy. Better lighting, fresh painting and carpets seem needed.

This place exceeded my expectations. It's an old building that's been renovated so it has some nicer old style features and a fair amount of upgraded features as well. The lobby and relaxing areas on the ground floor were quite nice and my room had everything I needed and quite a bit more. Soaps, hairdryer, iron, lots of storage, coffee/tea, blankets, all that stuff was in the room and to be honest, I didn't expect it. I would totally stay here again for a work trip when I'm paying the bill.

the staff is second to none. I have needed to stay in a hotel for a little while longer than expected while trying to find an apartment. I was at the Cartwright for several weeks, perhaps a month. The staff has been amazing. Very accomodating. I needed to move around to several rooms for several reasons, one being having my dog with me, and they went out of their way to make sure I found the most comfortable place for me. Every morning I come down to smiling faces and kind words. They are great.

nothing that I did not like.

Their service was absolutely perfect. If you need help, don't hesitate to ask them; they always did their best to assist. I reported an issue with the room, and they immediately provided me with a different one. During my trip, I encountered a distressing issue with a parcel, which left me quite flustered. However, the staff promptly assisted me and resolved the matter when I asked for help. It was the best service.

None

I am giving this a good score because the staff at the property were very nice especially the lady staff, she made the guest feel comfortable, I was traveling alone and this hotel located downtown SF which is kind of scary, but being treated so good made me feel secure and happy! excellent customer service

There’s a cockroach in my room, I am sorry I have to mention this because I have never encounter this on any hotel in the US.