We’ve not long returned from five nights at Hotel Milu, and we genuinely didn’t want to leave. Our stay was exceptional and we would recommend this hotel without hesitation. Our room was bright, modern, and impeccably clean, with tasteful decor. There was a great balance between style and comfort. The bed was very comfortable, the shower spacious with great water pressure, and there was more than enough storage for us both to unpack and settle in. A particularly thoughtful touch was the complimentary soft drinks and snacks which were replenished daily - a welcomed treat after long days exploring the city. The location couldn’t have been better. The train station, the major sights, and countless fantastic restaurants were all just a short walk away. We never once needed a taxi. There was a little square just meters from the hotel and in the evenings musicians would play there, which we could hear from our balcony - it was lovely. One small but standout feature was the bar and lounge area, where a high-quality coffee machine was available to guests 24/7, free of charge. It was such a lovely and convenient perk. Without a doubt, the heart of Hotel Milu is its staff. Every single team member was warm, welcoming, and genuinely eager to help. From the moment we arrived to the moment we checked out, we felt cared for. Coming back to the hotel each day felt like coming home, thanks to the friendly faces always ready to greet us at reception. Hotel Milu made our time in Florence incredibly special, and if we return to Florence we would definitely stay again.

The service by the staff was excellent. They were consistently friendly and very helpful. The breakfast was more than sufficient and I loved that there was self-serve water, coffee, tea, hot chocolate at all times. My room and bed were very comfortable and modern, and there were English channels available on the tv which was an added (and unexpected) bonus. There is also a modern elevator and a nice sitting area with good music playing. And finally, the location is perfect, easy walking distance to everything in Florence. The Uffizi was less than a 10 min walk, and same for the Duomo.

The only thing that was sub-par was a mild but unpleasant odor right outside my room. It wasn't noticeable once in the room for a couple of minutes but I was reminded of it each time I got back to my room.

Really loved this hotel. Location is perfect (it’s right in the centre of town), modern rooms with a good layout and comfy beds. There is a lounge area with a roof top balcony on the top floor where they do an amazing breakfast and a cute little bar. And been a small hotel, it doesn’t get crowded. Was good to strike up conversations with other guests to see what their holiday plans were! Service was fantastic, the staff really got to know you, and lots of little things, like the welcome message when we arrived, to booking dinner for us at a nice restaurant when we weren’t sure where to go. Definitely want to stay here again.

Quirky entrance sandwiched between Yves st Laurent and Fendi , across the street from Prada , perfect if you are a designer shopper Staff were very good Breakfast was excellent Although the facilities weren’t really ideal for those with limited mobilities , we made it work for example, bedroom was on 2 levels with steps up to the bathroom and exit door, not ideal Lift stopped working, so that was a bit awkward but was fixed quickly

Lots of stairs with no railings

The location was perfect in the center between all the brands shops. Walking distance from all the historical places, the interior was amazing as you were in an Art Gallery . The room was big and clean. They have coffee and drinks available in the room and in the rooftop 24/7. The staff were very friendly especially (Sara).

Our room was on the 2nd floor facing the main street and in the evening/night it was a bit noisy.

Hotel staff are the best! They were happily guiding for restaurants and caffees. The hotel offered free valet parking to the nearby car park (the car park charged money as per their rate) The hotel offered me a free power converter. Room mini bar was free with daily supply. The room had a nespresso machine and a welcome chocolate from venchi. The hotel has a rooftop bar with a free to use coffee machine 24/7. The hotel was like an art exhibition with amazing pieces in the corridors and the staircase. The hotel location is the best with a possibility to reach by car and located in the middle of one of the most important roads in Florence

The elevator broke down one night, and we had to go to the room on the 3rd floor by the stairs (it's fine, but something worth mentioning for users with limited accessibility) The bed size was a bit small for 2 people (maybe 150cm wide)

The staff & location was amazing . Everything about Hotel Milu was absolutely amazing . The staff was so sweet, accommodating & helpful . They gave us tips on where to eat , how to navigate the area , ordered taxi rides & made train reservations. We always felt safe & loved the fashion district we were in . Everything was within walking distance. The hotel is decorated beautifully, extremely clean and the coffee & breakfast was delicious. I highly recommend Hotel Milu & can not wait to return .

Everything, I can honestly say there is nothing I can say was negative.

It was very modern and a great deal of thought had been put into the design. It was spotlessly clean, the young staff were always smiling, cheerful and helpful and nothing was too much trouble. There was an interesting and imaginative choice for breakfast and the state-of-the-art coffee machine, which produced excellent coffee and was available throughout the day, was a great bonus. For us it was the ideal place from which to explore Florence and we plan to return to both the city and the hotel.

Central location, excellent breakfast, additional complimentary amenities (free coffee, hot chocolate, water etc.), exceptionally friendly staff. The staff gave us amazing recommendations of restaurants and shops in Florence, which we really appreciated. Highly recommended and I for sure will stay here again on my next trip to Florence.

The cleaning services were excellent. They provided several extra towels and kept the mini bar stocked! It was wonderful that the mini bar was complimentary. We also loved that someone was available 24 hours per day!

We had asked for extra coffee pods, but the person at the front desk responded that I could get more coffee from the fifth floor. However, this is NOT the same as getting the coffee pods. The shower could be designed better to prevent the bathroom floor from getting wet.